Unable to connect with AssetMark eWealthmanager

DougHoegh
DougHoegh Quicken Mac Subscription Member ✭✭

I have read a number of issues people are having trying to connect with AssetMark's eWeatlhmanager website. It appears to be a problem for all the Quicken platforms. The last I saw for the MAC product was in March of this year. The discussion was closed with no listed resolution. Can I ask if it's still an issue for most and if there is anything in the works to remedy. The error is Care Code FDP-105 Details: FI_WEBSITE_UNAVAILABLE.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @DougHoegh,

    I’m sorry to hear that you’re still experiencing this issue after the Alert was marked as resolved.

    I checked on the escalation ticket (CTP-11760) that @Quicken Jasmine created for you earlier in this thread and can confirm that it is still open. Unfortunately, we do not have an ETA on when a resolution will be available. Please rest assured that our teams are actively working on this ticket to address the issue.

    I apologize for any inconvenience this may cause in the meantime! Thank you.
    (CTP-11760)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @DougHoegh,

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    Please let me know once you have done so! Thank you.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • DougHoegh
    DougHoegh Quicken Mac Subscription Member ✭✭

    Report a problem completed. Thanks

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @DougHoegh,

    Thanks!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited January 17

    Hello @DougHoegh,

    This issue has been reported for further investigation. There is no current ETA, however, I will come back and update this thread with further information once it is received.

    Thanks!

    (CTP-11760)

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @DougHoegh,

    You are very welcome!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • DougHoegh
    DougHoegh Quicken Mac Subscription Member ✭✭

    Announcement claims the connection issue has been resolved on January 11,2025. As of January 17, 2025 I am seeing no difference and am still having no success connecting to AssetMarks' ewealthmanager. I still get the same error message.

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @DougHoegh,

    I’m sorry to hear that you’re still experiencing this issue after the Alert was marked as resolved.

    I checked on the escalation ticket (CTP-11760) that @Quicken Jasmine created for you earlier in this thread and can confirm that it is still open. Unfortunately, we do not have an ETA on when a resolution will be available. Please rest assured that our teams are actively working on this ticket to address the issue.

    I apologize for any inconvenience this may cause in the meantime! Thank you.
    (CTP-11760)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • DougHoegh
    DougHoegh Quicken Mac Subscription Member ✭✭

    Thanks for the update Anja.

  • Quicken Anja
    Quicken Anja Moderator mod

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.