What happened with downloading from DCU?
Why can't I download any transactions from Digital Federal Credit Union? This is sporadic since September and permanent issue in the last 7 days???
Answers
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Hello @lassie5573,
I took the liberty of reviewing your account and can see that you are receiving a FDP-185 error internally. Is this also the error you are seeing on your end?
If so, please take a moment review and follow the error-specific guidance found in this support article regarding this error.
As explained in the article, this error is likely caused by the financial institution adding a new security feature that requires your attention before your account can be updated. This could be a new verification step that needs to be completed on the financial institution's website.
Hope this helps!
-Quicken Anja
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I am not using Mac. This is a Windows 10 situation.
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I apologize for the confusion! I went ahead and moved your post to the proper Windows category.
Here is this support article instead that is the Windows equivalent of that error.
Could you please confirm whether or not you are seeing the same or a different error (or none at all) in your Quicken program?
Thank you!
-Quicken Anja
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I am seeing a CC-929 error. The only account that will download transactions is my AMEX CC.
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See this Support Article: .
After signing out and signing back in, you might need to Reset your account (Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Reset Account). Be sure the download is Linked to the account you already have in Quicken.
If Reset Account does not resolve the issue for you: Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > OK > Add Account > start the account connection set up process. When prompted, be sure the download is Linked to the account you already have in Quicken.
Let us know if this resolves the CC-929 error code issue for you.
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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@lassie5573 thank you for following up and telling us what you see externally when trying to connect.
Let us know if the answer provided by @Boatnmaniac resolves the issue for you! Thank you.
-Quicken Anja
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I am still getting the CC-929 errors on both the DCU and the ST. Mary's CU. Also, there were other errors occurring today. I tried all the above fixes and still no relief. When I log out as a different user, and try to log in again, I get the Network error and have to revert back to an older file or apply the December 2024 manual patch.
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I have an update. I opened a totally NEW quicken file. I was successful at setting up accounts for two credit cards, which download perfectly from their online data.
I was unable to download any transactions from the two credit unions at which I have accounts. Quicken dead in the water on that. Still getting CC-929 errors.
Next, I tried a totally different financial software available on the web for free. It was fully successful at communicating with BOTH credit unions, downloaded all my data, knew that it needed a multi-factor authentication, and the downloads were successful in a matter of minutes.
It can be concluded that Quicken is screwed up! Nothing from those credit unions will download on either my old or new Quicken files. If this is not fixed within a matter of days, I'll be escalating the case to get a refund. I've been a user for well over 20 years and this situation is untenable.
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@lassie5573 - Being a Quicken user for 20+ years, surely you must know that most every financial software has some combination of different connection methods, different connection and security protocols and/or use different aggregators. Why do you think that "It can be concluded that Quicken is screwed up!" because you can download with one financial software but cannot with Quicken when everything about downloading is different not only for between the various financial softwares/apps but also for your CU? I'd be interested in understanding the logic behind that conclusion.
The Support Article for CC-929 that I'd posted above says that if the troubleshooting steps do not resolve the issue you should contact Quicken Support ( ). Did you contact them? What did they tell you?
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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3 phone calls amounting to about 3 hours. The tech reads notes on how to fix things. Reading back to me fixes I already tried. I've sent them screen shots and data files. The support is not what it used to be. DCU bank re-iterates that it should work in quicken, but it does not. The patch in early December did not help. The NEW file I created will download non-DCU bank credit card data, but not any DCU accounts. I was able to use a non-Quicken web application to download all my data in a matter of minutes. I've grown used to using Quicken for printing checks so manually adding data now and printing what I need. I am concluding that Quicken is screwed up. Sorry you disagree.
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Quicken continues to throw me CC-929 errors as before. On both the legacy and new account I created.
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