Unable to connect Windows Quicken Classic to Lifehub

ciscokid1957
ciscokid1957 Quicken Windows Subscription Member ✭✭✭
edited November 2024 in Using Quicken LifeHub

Just signed up for Lifehub trial. I log in with the same uid/pw to both systems. I followed the steps to connect classic to lifehub, but am not seeing the options to complete this task as posted in the steps. Steps state to use same ID, be on at least R55.xx and it should just work.

Here are a few pixs.

quickenabout.png

Here is what the LifeHub doc says I should see in my Q4W:

lifehub1.png

Here is what my Q4W shows:

quickenC1.png

Shouldn't Q4W already have this option in the preferences?

Thanks,

dg

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ciscokid1957,

    To troubleshoot this, first, try closing and re-opening your Quicken program. If the option still isn't showing up under Edit>Preferences>Startup, then please try restarting your computer. If the issue persists after that, please reinstall the latest patch. You can do that by using the directions and link in this article:

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

    Please let me know how it goes!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ciscokid1957,

    I haven't heard from you in a while. Do you still require assistance?

    Thank you!

    Quicken Kristina

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  • william mulcahy
    william mulcahy Quicken Windows Subscription Member

    i signed up for life hub and i can't to page to start page

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @william mulcahy,

    Thanks for joining this thread!

    Just to clarify so we can better assist—when you say you "can't get to the page to start," do you mean:

    1. You're having trouble accessing Life Hub from within Quicken itself (e.g., nothing happens when you click it)?
    2. Or are you referring to a web page outside of Quicken (like a signup or setup page) that won’t load?

    Also, could you let us know:

    • Are you seeing any kind of error message, or is the page just blank or stuck loading?

    With a bit more detail, we’ll do our best to get you pointed in the right direction!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20502166#Comment_20502166

    We haven't heard from you yet. Are you still experiencing this issue?

    Let us know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @william mulcahy,

    Just checking in once more before this thread is closed.

    Thanks!

    -Quicken Jasmine

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