Citibank Checking Info Not Downloading Since 12/27

proflaw
proflaw Member ✭✭✭
edited February 12 in Download, Add/Update Accounts (Windows)

Although Quicken shows Citibank downloading information is complete without any errors, nothing has been downloaded since 12/27.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @proflaw,

    I apologize for any inconvenience this issue may be causing.

    I took the liberty of reviewing your account internally and I see that you are receiving an "FDP-530 PAUTH_INVALID_TOKEN" internal error. This error occurs when your security token has expired, and you need to reenter your account credentials.

    To troubleshoot this, I suggest we start by deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Setup Now).

    To do so, please follow the Deactivate steps found in this support article. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name, and follow the prompts to connect.

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    Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!

    -Quicken Anja
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  • proflaw
    proflaw Member ✭✭✭

    Thanks for responding so quickly. I followed the steps but can't check the download yet because I manually downloaded everything I had missed. I will report back as soon as I see that I've downloaded successfully or failed to download a new transaction. Happy New Year.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @proflaw,

    Please let us know! Happy New Year!

    Thanks!

    -Quicken Jasmine

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  • proflaw
    proflaw Member ✭✭✭

    It solved the problem.

    Thank you!

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20470333#Comment_20470333

    @proflaw Thanks for the update! Glad to hear the issue has been resolved. 🙂

    -Quicken Anja
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  • jkv1229
    jkv1229 Quicken Windows Subscription Member ✭✭

    I followed the steps and it still isn't working for me.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jkv1229,

    I'm sorry to hear you're still encountering issues. So we can help, please provide more information. What issue are you encountering? Are you getting any error messages/codes? If not, please describe exactly what is happening. Is this happening with just one account or multiple? What account type(s) is this happening with (checking, savings, credit card, etc.)?

    I look forward to your reply!

    Quicken Kristina

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