Anyone else seeing OL-295-A with TD Bank?

I spent another 45 minutes on a Zoom link with Quicken and Intuit and we were able to restore my TD Bank Direct Connect link. We went through a number of different tries along the way before it all got sorted out so what follows is my recollection of the steps which worked. I'm happy to try to clarify, if I can, but we did a bunch of different things…

1. Deactivate at TD Bank - in Account Services - Manage Linked Services - Manage Settings delete any Quicken-related linked apps or financial tools.
2. Deactivate at Quicken - in your TD Bank account Account Details - Online Services deactivate in online setup
3. Add Account at Quicken - in Tools - Add Account (not in the Account Details dialog…) select TD Bank Online Banking and enter the appropriate details. This will fail! Leave the dialog box with the failing message open at Quicken and go back to TD Bank in your browser.
4. Activate at TD Bank - in Account Services - Manage Linked Services - Manage Settings - Financial Tool Access allow access for Quicken Windows 2018
5. Back in Quicken, select the Next button in the dialog left open in step 3 (above)

This should do the trick. But…it wasn't sufficient in my case. When I got to this place it appeared that I had reestablished my Direct Connect link, but it was still failing silently - no transactions were downloading, no bill pays were uploaded. Bummer.

As a test, we tried activating Direct Connect (as above) in a new (empty) Quicken data file and that worked - transactions downloaded, bill pays uploaded.

So…back on my actual data file, I ended up doing a Super validate file. If you need to do this, you can access Super validate file by holding Ctrl- Shift and selecting Validate and Repair File in the Quicken File menu. The first option in the popup dialog box should be Super validate file. Note that I deactivated online access for my TD Bank accounts before doing the validation. After validation, I went through all 5 of the steps above to reactivate Direct Connect and, so far, everything seems to be working.

I realize this is all a bit convoluted…and maybe there's an easier or clearer way…but this did work for me.

It's interesting — this turns out to be exactly what I did several weeks ago to get ordinary non-Direct Connect to work again.

I actually did the Super Validate as part of troubleshooting at first. Clearly it removes something of the older protocol which prevents operation as long as it's present.

Then the complete removal of TD Banks permission/s, remove Quicken connection, do the Super Validate, reconnect Quicken but fail, now permit anew on the TD Bank site, then reconnect again sounds exactly right.

Glad it worked for both of you, and we can hope others.

This fix shows some layers, it appears, in what is actually wrong, but if persons can do this…great

FYI… I did use "Tools - Add Account" when trying to setup Direct Connect.

It really feels you are on to something, with this magic Super Validate of no visible, but very evident effects.

This is something then that Quicken can locate and fix, on their own turf, without the fraught process they seem to have with regards Intuit and the banks.

And, I tried Quicken Mobile on an iPad for the first time in a long time, having done a Super Validate a bit ago. And…it worked. For the first time in about six months. Proper transaction values, and no duplication of accounts.

It will take further experience to see if this holds, of course. And one more point is that the Mobile software erroneously told me I didn't have a Quicken subscription when first tried. Apparently because it was still logged in from last year, and there's been a fresh payment thus license in December. I logged out, back in, and found the working software, this moment anyway.

Quicken clearly has a lot of quality control missing that is very natural to need to do with software. Perhaps their contractors haven't yet understood that…?

To be honest, Quiken Jasmine, I don't know why you don't put a fully qualified person working seriously on this in direct touch with @digitalmediaphile?

He is showing logs that directly illustrate the problem, the local temporary solution, and is likely able to test Quicken pre-release which intends to solve it.

His work, via the repairing effect of Super Validate, makes it quite clear that the problem is in the Quicken app itself, one would think. Thus the work with a person qualified on the code seems very appropriate, doesn't it?

Both @digitalmediaphile and I have been working with technical and customer support folks from both Quicken and Intuit. They, in turn, have worked with TD Bank to correct some of the issues which were on that side of the connection. While various issues still need to be resolved I think that most (all?) users have been able to use the work arounds outlined previously to get on with their work. I know that Quicken still working the problem and can use our help in providing log files, etc., when problems do occur.

I am still getting an error when trying to disconnect and re-add TD Bank Online Banking.