Anyone else seeing OL-295-A with TD Bank?
20241129 08:20:50: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20241129 08:20:50: QFN: End send to https://ofx.tdbank.com/eftxweb/td.ofx, netstatus 15
Quicken Premier R60.14 Windows 11 Direct Connect
Answers
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Yes. OL-295A here too.
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Hello All,
First, please take a moment to review this support article regarding error OL-295.
We will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.
(CBT-452)-Quicken Anja
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Began receiving OL-295A errors accessing TD Bank today. Accessing from Quicken Classic on Windows.
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Having the same problem. I spoke to Quicken - they are clueless. Spoke to a knowlegeable person at TD Bank who understood the problem. He said he would report the problem on the TD side. It was working before the most recent update R60.14 a few days ago!
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Yes. This seems to happen to me every once in a while.
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Still happening today for me. Ran well on Thursday morning. Received a Quicken Classic update and has been showing OL-295-A with TD Bank since 11/29/2024
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still broken here as well. and mine started after the last update. neighbor has same issue.
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May be a different error than original poster. Started a day or two ago.
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same error, the connlog.txt file shows the same as I reported - you can get to it from Help, Report a Problem. Then scroll to the botttom of the file. It has been the same error since this issue started:
==== Mini-OSU Start (20241130/08:00:14) ====
20241130 08:00:14: QFN: Beginning send to https://ofx.tdbank.com/eftxweb/td.ofx
20241130 08:00:15: ***QFN kQFFinished: returns 67305876
20241130 08:00:15: We re sorry, but the application could not find an item on the server that it needs. Try again now, or wait and try later.
20241130 08:00:15: QFN: End send to https://ofx.tdbank.com/eftxweb/td.ofx, netstatus 15
20241130 08:00:15:==== Mini-OSU End (20241130/08:00:19) ====
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Hello All,
This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, once a solution is created it will be made available as part of a future release.
If you haven't done so already, we do ask that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached. It would also aid the investigation to include a sanitized file when submitting the problem report. As explained in my previous response, a sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
Thank you!
(CBT-452)-Quicken Anja
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Anja,
You said "Though we do not currently have an ETA, once a solution is created it will be made available as part of a future release." this seems to imply that something in the latest release R60.14 Windows is the cause of this problem. Please confirm?
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Today I deactivated / reactivated my TD Bank account in Quicken and that seems (so far) to have corrected the problem.
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Hello @digitalmediaphile,
As stated by Quicken Anja, this issue is currently being investigated, we do not have any more information at this time and we will update this thread once we receive new information.
Hello @Dave526,
Thank you for coming back to update us, I am happy to hear that this issue is resolved for you!
-Quicken Jasmine
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Interesting. This is a per data file (QDF) thing. I created a new Quicken file and only added TD Bank, Quicken directed me to the TD Bank online authorization and I auth'd the account. Quicken downloaded 57 days worth of transactions. I then opened the "real" QDF. Still OL-295-A. So as you suggested, I deactivated and then activated, and was again directed to TD Banks online autho form. After successful authorization, I was able to complete a download of transactions, from the date of my last successful download forward.
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Interesting. This is a per data file (QDF) thing. I created a new Quicken file and only added TD Bank, Quicken directed me to the TD Bank online authorization and I auth'd the account. Quicken downloaded 57 days worth of transactions. I then opened the "real" QDF. Still OL-295-A. So as Dave suggested, I deactivated and then activated, and was again directed to TD Banks online autho form. After successful authorization, I was able to complete a download of transactions, from the date of my last successful download forward
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Hello @digitalmediaphile,
Thank you for coming back to update us and for sharing the steps that you took. I am happy to hear that this issue is resolved for you!
Thanks!
-Quicken Jasmine
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We'll see if it continues to behave 'normally'. I'd certainly like to know what caused this authorization problem.
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Hello @digitalmediaphile,
I certainly understand. Once we have received more information, we will update in this thread!
Thanks!
-Quicken Jasmine
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Well…I seem to have spoken too soon. While the deactivate / reactivate sequence eliminated the ol-295, it also removed the ability to pay bills from Quicken…which was really the only reason I have the TD Bank account. The new connection method is "Express Web Connect+" and now the only option for paying bills is "Quicken Bill Manager". So…it's still broken.
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Yup. Check out
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Something similar has happened over the last few months with my PNC Bank and with Citi Cards accounts. With both of these FIs I had DC set up but started getting the OL-295 error code. When I would do Reset Account or Deactivate/Reactivate I would be set up with EWC+, instead of DC.
What I did to fix it was as follows. Perhaps it might also work for those who want/need DC with TD Bank, as well.:
- Enter/save the Opening Balance transaction dollar amount into the Memo Field of that transaction. (This is not a required step but it is a proactive step that can greatly assist in troubleshooting in the even an account balance issue occurs. In fact, it is recommended to do this for every Spending account (checking, savings, credit card, etc.) because it is a once-and-done step.
- Back up the data file.
- Do Add Account and follow the steps shown in the following pictures.
After clicking on Connect and when prompted by Quicken, make sure to LINK the downloaded data to the account(s) that are already set up in Quicken.
After completing the setup, check the account balance. If it is not correct:
- Check the Opening Balance transaction dollar amount. If it does not match what you previously entered into the Memo field, change it to match what is in the Memo field.
- If the account balance still is not correct: Scroll through the account register looking for duplicate transactions. If any are found, delete one and retain the other. (NOTE: If duplicate transactions are present, they will usually show up within the most recent 90 days time frame.)
If anyone tries this, let us know the results.
Quicken Classic Premier (US) Subscription: R59.35 on Windows 11 Home
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You CANNOT make this work with TD Bank, even setting up a new Quicken QDF file and using advanced to specify DC throws the OL-295-A error. Only EWC works. Looking for a new Bank. Already dumped Citizens..
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Here is a Support Article listing banks that support DC Bank Bill Pay. (There are others that support DC but not Bank Bill Pay.): . Perhaps you will find this helpful in your search for another bank.
This article was last updated back on 5/15/2024 so it is not 100% accurate anymore. One good example of this is that it shows the TD Bank DC Bank Bill Pay connection is TD Bank Online Banking - New but this listing for TD Bank is not included in Add Account nor in the FIDIR.txt file (the file that lists all financial institutions that support Quicken, the connection methods they support and the types of accounts and Quicken services they support).
Since TD Bank Online Banking - New is included in neither Add Account nor in the FIDIR.txt file, it raises the question about whether it should be or if it was intentionally dropped or modified. Either way, this could be the cause or a contributing factor to not being able to set up the DC connection or getting that OL-295 error code. The only ones who can definitively confirm whether or not TD Bank Online Banking - New should still be present are TD Bank and the aggregator (Intuit).
Perhaps one of the Moderators (@Quicken Anja or @Quicken Jasmine) will be able to weigh in on these two things….updating the Support Article and TD Bank Online Banking vs TD Bank Online Banking - New?
Quicken Classic Premier (US) Subscription: R59.35 on Windows 11 Home
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