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    • New York Life Virtual Service Center

    Quicken Mac Subscription Member ✭✭
    edited March 23 in Errors and Troubleshooting (Mac)

    When will the issues of downloading account information be fixed for New York Life Virtual Service Center? This is a known issue but the thread was closed "Due to low activity" so no updates have been provided.

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    Answers

    • Quicken Windows Subscription SuperUser ✭✭✭✭✭

      @naples98 Please provide a link to that thread … so that we don't have to go searching.

      Q user since February, 1990. DOS Version 4
      Now running Quicken Windows Subscription, Business & Personal
      Retired "Certified Information Systems Auditor" & Bank Audit VP

    • Quicken Mac Subscription Member ✭✭

      Here is the thread. https://community.quicken.com/discussion/7955482/closed-10-11-24-new-york-life-virtual-service-center-0-account-balance

    • Moderator mod

      Hello @naples98,

      Thanks for reaching out!

      I have taken the time to review the internal ticket regarding this issue and can see that our teams are still working towards a resolution as they continue investigating. I advise bookmarking the alert that you shared for all further updates.

      I apologize for any inconvenience caused and we do truly appreciate your support and patience.

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

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