Nordstrom Card Errors
Answers
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Thank you for sharing this information with other users!
-Quicken Jasmine
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Thank you @gustakovish for this very helpful info!!
It will help us keep our accounts current until Quicken has a real fix for this ongoing (2+ months and counting) problem.
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Quicken, please give us an update!!! Are you even still working on this? Very frustrating to users. You haven't posted an update since November 22, over 2 months ago! I have never posted before -now I am angry enough to take the time to do that.
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Hello All,
The issue is still being worked on. Currently, there is no ETA. No additional details are available at this time. If you haven't already done so, please bookmark the Community Alert, since any updates, once available, will be posted there.
Thank you!
Quicken Kristina
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OK this is getting REALLY STUPID. It's been 79 days since there have been ANY UPDATES to this issue, and that is simply not acceptable.
I just now updated my Quicken Classic Premium to R61.17 Build 27.1.61.17 - and STILL no connection NOR can I download a QFX from the Nordstrom site.
This is a FAIL of EPIC proportions — it's now been more than 3 months since the problem started.
Quicken and Nordstrom really need to get their ish together.
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It's been months since I was able to download my Nordstrom card transactions. Since this is my primary card, that means I"m having to manually enter dozens of transactions every month, a very time-consuming task. If it requires attention from Nordstrom, I will be happy to lodge a complaint with them as well.
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Quicken team: please pull it together. Nordstrom downloads have been unavailable since mid-November. The Quicken application goes through the sequence of requesting an SMS code and once it is furnished, Quicken is unable to locate the account. Please fix this ASAP.
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Continue to get errors from Quicken when trying to download transactions. Quicken is not fixing these issues, they tried but it is not working today is 2-26-2025. I called quicken and they know there is a problem but have no fix. I called Nordstrom they say a Quicken problem. This is very frustrating when a well known Quicken, and well known Nordstrom can't fix an issue in 4 months! [Removed - Disruptive]
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I find it unbelievable how long this has been an issue. I too am thinking of getting rid of my Nordstrom card.
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Agree with the other comments - why is this taking so long to address? I have stopped using my card as much as possible because I have to manually add every single transaction due to this issue. I also looked at the manual workaround using the (Mint format) excel file given earlier but the file I got was completely different to that shown in the screenprint, not just columns in a different order, so this does not work in all cases.
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Oh, look! The error message started at CC-511, then changed to CC-501. NOW it's CC-555.
It's been 120 days since this chain was created on Nov 7, 2024.
Four months.
This is unacceptable, Quicken.
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I also received this new error today. I also tried using a QFX file and a CSV file and neither worked.
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This is rich!..The new reason for the inability to download is now "your financial institution has a block on their server causing an inability for Quicken to update your account." Looks like the the third generation theory is in place here.
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Hello Everyone,
We understand how frustrating this issue may be, and we truly appreciate your patience while we work on a resolution. At this time, there is no estimated timeframe for a fix, and we don’t have any additional details to share.
If you haven’t already, we encourage you to bookmark the Community Alert so you can stay updated. Any new information will be posted there as soon as it becomes available.
Thank you!
-Quicken Jasmine
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THE PLOT THICKENS. Now in addition to the new "CC-555" error, there's a disclaimer at the top of the error box that reads "Currently Nordstroms Credit Card is blocking data sharing."
It looks like instead of fixing the problem, they added that in and asked some IT lackey (who didn't even bother to learn that it should be "Nordstrom Bank" instead of "Nordstroms Credit Card") to type some code so that would show up on the error message.
You've been "working to get connectivity restored" for over 4 months. How much more of a timeline do you need?
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I reached out to Nordstrom Bank and sent them a message, here’s the exchange:
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While I appreciate the availability of a community alert, I don't like that I can't comment on it and that updates are too seldom to be useful. This problem has been occurring since at least November of last year, if I remember correctly, and there is still no fix with a several month update to finally say that Nordstrom is blocking. Can Quicken please resolve this with Nordstrom in a more timely fashion?
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There's no point to having financial software that I have to manually enter transactions for one card on. I am now looking for commercial alternatives given that we're at almost the end of month 5 of this problem and I'm closer to my auto-renew (which I shut off) than I am to the beginning of this problem. Why pay for software when I have to manually enter transactions? Clearly this is not a priority for Quicken.
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This is most likely a Nordstrom Card Services problem:
- Their responses are vague and unhelpful - I got a similar message to the one above
- This issue corresponded with their web update
- Downloading a QFX file does not work (because the XML is missing a the unique transaction id required to be provided from the bank)
- There are social media posts about downloads not working with Monarch Money either
STOP USING NORDSTROM CARD until they pay attention to this issue!!
Quicken download works with every other card and bank I do business with (over a dozen)
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Same problem here for months
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Nordstrom card finally connects to Quicken, but no transactions are downloaded since the last connection in November 2024. Anyone else having the same problem?
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NO. I have an amazingly STUPID problem. I also tried to connect my Nordstrom Visa to Quicken and it successfully connected, BUT…
NOW all of my charge transactions are recording as payments and all of my payments are recording as charges.
WHAT THE ACTUAL…????🤬
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Today, I was finally able to successfully re-connect but the downloaded online account balance is listed as a positive number, rather than the negative balance reflected in Quicken. This is a decided improvement, though it is still frustrating. Hopefully, this can be fixed more quickly.
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Hello All,
Thank you for coming to share updates! We are happy to hear that this issue is beginning to resolve for some of you!
-Quicken Jasmine
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This is NOT a resolution! NOW all of my charge transactions are recording as payments and all of my payments are recording as charges. I had to restore from a back up, because it messed up 8 YEARS of transactions.
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Thank you for the update, and I’m really sorry to hear that the issue has escalated in that way. I completely understand how frustrating and concerning it must be to see your transactions flipped, especially with such a long history of data affected.
If you haven’t already, could you also please submit a problem report through the Quicken program (Help > Report a problem)? This will help us gather more details to add to the current investigation.
Thanks again for your patience—we truly appreciate it, and we’ll keep you updated as we learn more.
-Quicken Jasmine
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I don't think a problem report would help at this point since I had to roll back my data file from a backup. The error is now gone, as if it never happened.
I will not be attempting another update to my Nordstrom Bank account until this ongoing issue has been confirmed as resolved by multiple users.
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For the first time in a long, long time I was able to set up Online for my Norstrom account :-) I even tried it several time and I got no error. The only issue I encountered was the only Norstrom charge I've had for many months did not download when I reset the account.
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I also get the charge/payment reversal. A payment made last month registered as a charge. ?????
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