Truist Direct Connect OL293A

JohnA
JohnA Member ✭✭✭✭
edited March 12 in Download, Add/Update Accounts (Windows)

Starting today, I started getting this error doing a direct connect to Truist Online Banking. It was fine yesterday. I'm not aware of any changes. If I deactivate the online service for the account, it will not allow me to do a direct connect returning a "It's not your fault" error. Any help will be appreciated. Truist says that they cannot help and to contact Quicken. Of course, if it magically starts working tomorrow, that would be good but, in my experience, that rarely happens. I'm running Quicken Classic Premier on Windows 10 Pro, Version 22H2, OS build 19045.5608 with latest stable updates.

==== Mini-OSU Start (20250312/20:30:23) ====
20250312 20:30:24: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll
20250312 20:30:27: QFN: End send to https://ofx-prod-brand.intuit.com/qw2800/fib.dll, netstatus 0
20250312 20:30:27: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250312 20:30:38: ***QFN kQFFinished: returns 67305972
20250312 20:30:38: We’re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
20250312 20:30:38: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 30
20250312 20:30:38: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
20250312 20:30:48: ***QFN kQFFinished: returns 67305972
20250312 20:30:48: We’re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
20250312 20:30:48: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 30
20250312 20:30:48:

Comments

  • Roger Snook
    Roger Snook Member ✭✭✭
    edited March 13

    Quicken R61.21, build 27.1.61.21 on Win 11 - all other accounts OK but Truist is stuck in "Error Recovery" mode and won't update via Direct Connect.

    Problem has been reported into Support.

    [Merged Post]

  • macdaddy
    macdaddy Quicken Windows Subscription Member ✭✭
    edited March 13

    Same issue for me. I am also Quicken R61.21, build 27.1.61.21 on Win 11. All other accounts are fine, only Truist having issue. Connection Log shows the following:

    ==== Mini-OSU Start (20250313/08:30:34) ====
    20250313 08:30:35: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
    20250313 08:30:35: ***QFN kQFFinished: returns 67305972
    20250313 08:30:35: We re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
    20250313 08:30:35: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 30
    20250313 08:30:35:

    ==== Mini-OSU End (20250313/08:30:37) ====

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 13

    Hello All,

    We appreciate you both taking the time to report this issue!

    First, could you please provide a screenshot of the error you are seeing? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Additionally, we will be forwarding this issue to the proper channels to have this further investigated. If you haven't done so already, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation (please disregard if you have already done this).

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-610)

    [Merged Post and Edited after Merge]

    -Quicken Anja
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  • macdaddy
    macdaddy Quicken Windows Subscription Member ✭✭
    edited March 13

    I am trying to connect to Truist Online Banking.

    I am receiving the following errors:

    image.png

    In my connection log, I m getting the following:

    ==== Mini-OSU Start (20250313/08:30:34) ====
    20250313 08:30:35: QFN: Beginning send to https://eftx.bbt.com/eftxweb/access.ofx
    20250313 08:30:35: ***QFN kQFFinished: returns 67305972
    20250313 08:30:35: We re sorry, the server is experiencing an internal error. Try again now, or wait and try later.
    20250313 08:30:35: QFN: End send to https://eftx.bbt.com/eftxweb/access.ofx, netstatus 30
    20250313 08:30:35:

    ==== Mini-OSU End (20250313/08:30:37) ====

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20480904#Comment_20480904

    Thank you for confirming this information and providing the screenshot. These details will be added to the escalation ticket.

    -Quicken Anja
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  • JohnA
    JohnA Member ✭✭✭✭
    edited March 13

    Here is my screenshot that I get from Quicken (first post of this thread). Note that I am on R61.21 Build 27.1.61.21 of Quicken Classic Premier. Problem report with data sent.

    Untitled.png
  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20480947#Comment_20480947

    Thanks for the screenshot and submitting a problem report! This will be added to the escalation ticket.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • JohnA
    JohnA Member ✭✭✭✭

    It just started working again - don't know what was done but thank you very much for prompt resolution! I'll post here if there are any continuing problems.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20480957#Comment_20480957

    Thanks for the update and letting us know it is working for you again!

    Can others in the thread also please respond and confirm whether or not is working for you all? The ticket will remain open for now, unless it is working for all.

    Thank you!

    -Quicken Anja
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  • Roger Snook
    Roger Snook Member ✭✭✭

    Same for me - it started working again. Not sure if it was the fact that I reset my network adapter AND rebooted my router OR something in the Quicken servers, but judging by other comments… THANK YOU for whatever changes you made.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20480964#Comment_20480964

    Thanks for confirming!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • macdaddy
    macdaddy Quicken Windows Subscription Member ✭✭

    Appears to be working today.

    Thanks you…

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20481071#Comment_20481071

    Thanks for confirming! Glad to hear it is working now. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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