Quicken Crash and Account Reset

nmestanas
nmestanas Member ✭✭✭✭
edited July 15 in Download, Add/Update Accounts (Windows)

Launched Quicken R62.16 just a short while ago and ran OSU. OSU was running fine until it got to the Online Services section (Download quotes and update bills). When suddenly Quicken disappeared from the screen. Launched Quicken again, and ran OSU. OSU completed this time but showed I was "disconnected" from all of my the EWC+ accounts. The DC ones were fine. Just before it completed, it displayed the "Sync with Cloud" dialog (I do not use Q's cloud services).

So now I go through the process of resetting the accounts that decoupled. Fortunately for me, that only 4 accounts in 3 Financial Institutions so even with 2FA, it goes quickly. Resetting completed without further issue. A few new transaction (since yesterday) downloaded normally.

So checking for remaining issues, I closed Quicken (made sure task was gone), relaunch and run OSU. Everything ran fine with no new transactions (as expected).

I didn't report to Support since the reset fixed it. Sometimes software "pukes" and you need to do the "3 finger salute" (or equivalent).

I know lot's of folks are having issues sync'ing with various FI's. I too have issues at a times (and reported them). This was a complete crash and burn. I rarely get those so I thought I'd pass on the event to see if this happened to anyone else today.

Quicken Staff: Feel free to move/merge this with other threads if needed.

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @nmestanas,

    Thank you for coming to share your experience and process with other users!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • yukhateeee
    yukhateeee Quicken Windows Subscription Member

    Yup. Just happened to me too. I just reset 2 of 4 financial institutions. Will do the other 2 later. I'm so tired of this. This is the 3rd time I've had to do this over the last 2 weeks. Amex/Citi/Discovery affected. Sigh…

  • smutschler
    smutschler Quicken Windows Subscription Member ✭✭✭✭

    Same problem. After update to Quicken R62.16, I ran an OSU. Quicken apparently crashed and disappeared from the screen. After relaunch, several accounts show the disconnect icon next to them (circle with slash). Any attempt to OSU gives a warning box saying something like — accounts have been deleted (maybe due to backup restore) and you must re-add them.

    I launched the update on each disconnected account and then worked through the resulting popup "re-add account" dialog (which requires re-logging into each institution via ID and password and authorizing the Quicken access). In each case, I made sure the "Link to Existing account" option was chosen and pointing to the right account.

    All seems to be working again, but this was a pain in the a**.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I had the same problem this morning. Quicken exited during OSU.

    When I restarted and ran the OSU again, I got a momentary "Syncing Quicken and Quicken Cloud" message even though Sync is turned off. At the end of the OSU, there were CC-800 errors from all my EWC+ accounts, 7 accounts at 4 FIs. with a circle and slash icon to the left of each bad account.

    The error message with the CC-800 is very scary - "Your accounts have been deleted" or something like that.

    All but one of the accounts reauthorized and relinked without incident when I clicked on the circle and slash icon. The problem account was a HELOC with no transactions. I was able to delete that account and create a new one and all seems OK now.

    QWin Premier subscription
  • nmestanas
    nmestanas Member ✭✭✭✭

    While I've had a few some "random" CC-501 and CC-901 errors (fixed by resetting), I've not experienced a crash like I posted earlier since then.

  • trav4203
    trav4203 Quicken Windows Subscription Member

    Running into the same issue. 4x in the last month. Same symptoms where it shows connecting to Cloud (do not use that service). I have to re-link over 20 accounts by hand. While I can get it done in about 20-30 minutes, it's a total pain for just trying to run OSU.

  • jon west
    jon west Quicken Windows Subscription Member ✭✭

    same thing here, at least once a week for the last month or so. Resetting the accounts fixes but a total pain.

  • [Deleted User]
    [Deleted User]

    Whenever I experience a crash, Quicken not terminating properly, or I need to do a "Ctrl-Alt-Del", I without question, restore my data file from a backup. I do this even if I am not experiencing any issues. I have learned the hard way that if Quicken is terminated abnormally, issues can arise down the road, even if everything looks alright at the moment.

This discussion has been closed.

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