Can not connect to Wells Fargo accounts

I have been using Quicken (Mac) to manage my five Wells Fargo accounts for many years with absolutely no issues. I use Direct Connect for all accounts. Several days ago, all of my WF accounts showed a red dot indicating they were not connecting. Upon trying again, I received a WF error notice that either my User Name or Password were incorrect. Quicken shows the correct User Name, but I don't know how to see what Password it is using. I can connect to all of my WF accounts directly from my web browser. All of my other Quicken accounts connect properly. If I make too many attempts within Quicken to connect, WF locks my account and requires me to create a new password [Removed - Language]. After creating a new password and restarting Quicken, the problem still exists. WF tech support was unable to solve the problem but say they will further research the issue and get back to me. Any ideas would be appreciated.

Welcome!

It looks like you're new here. Sign in or register to get started.

Answers

  • Moderator mod

    Hello @Charles Raines,

    Thanks for reaching out!

    Would you mind sharing a screenshot of the error message that you described receiving from Wells Fargo? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

    Thank you!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Member ✭✭

    Thank you for a quick reply. Fortunately a very helpful Wells Fargo rep was able to solve my problem. Quicken is now working fine again.

  • Moderator mod

    That is great to hear, thanks for coming back to update us!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

This discussion has been closed.