Transaction Needs Attention

jchausmann
jchausmann Quicken Windows Subscription Member ✭✭
edited May 22 in Paying Bills, Online Billers & Reminders (Windows)

When I go to my "Bills and Income" screen, it shows two transactions "NEEDS ATTENTION" and under each transaction is says "Biller Connection Requires Attention". I try clicking the "Fix It" button on the faux check on the screen, but it comes back with "We're working on linking with Spokane Teachers Credit Union. We'll let you know if we need anything else." Then it tells me to wait 2-3 days. Well, this has been going on for 2-3 weeks now, and I can't remove the pending transactions. How do I get rid of them?

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @jchausmann,

    Thanks for reaching out. I’ve checked the internal status of Spokane Teachers Credit Union, and it is currently showing as degraded. Our teams are aware of the issue and are working to resolve it.

    Screenshot 2025-04-22 132051.png

    At this time, there’s no estimated time for a fix and no further details available. I understand the inconvenience, and we appreciate your patience as we continue working on it.

    -Quicken Jasmine

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  • jchausmann
    jchausmann Quicken Windows Subscription Member ✭✭

    Thank you very much, Jasmine - I'll wait another week or two.

    Thanks!

    John

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20487685#Comment_20487685

    You are very welcome! Don't hesitate to reach back out after some time to check on the status of the biller again if you are still experiencing this issue!

    -Quicken Jasmine

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