Deleted Accounts

jerrylcanterbury · April 5

Why does this happen? I have not restored from a backup file. 10 accounts from four different companies are in this status. I have to add them all back now, a time-consuming process.

Quicken Jasmine · April 6

Hello @jerrylcanterbury,

Thanks for reaching out!

Can you confirm if the issue has been resolved? I’d also like to know if this was a one-time occurrence or if it’s happened more than once, especially if it’s happened twice within the past month.

Looking forward to your response so I can assist further!

jerrylcanterbury · April 7

It has happened at least once before, perhaps twice. I don't remember exactly when the previous instance was, but probably since the beginning of the year.

Quicken Jasmine · April 8

https://community.quicken.com/discussion/comment/20485653#Comment_20485653

Thank you for letting me know! Is this issue resolved for you as of now?

Let me know!

Quicken Jasmine · April 14

https://community.quicken.com/discussion/comment/20485653#Comment_20485653

Just checking in!

jerrylcanterbury · April 20

Jasmine, this problem occurred again for me this morning. It's the same 10 accounts as before.

The only possible cause I see is that the app closed on its own when I was doing a one-step update. When I restarted the app and initiated the one-step update again, I got this problem once again.

Quicken Jasmine · April 24

https://community.quicken.com/discussion/comment/20487313#Comment_20487313

Hello,

I do apologize for my delayed response. Are you still experiencing this issue?

Let me know!

jerrylcanterbury · April 24

I added the deleted accounts back so the problem isn't occurring right now.

But it's only a matter of time until they get deleted again.

How do I prevent that from happening?

Or how do I recover from it quicker, since it's time consuming to all them all back one by one?

Chris_QPW · April 24

From what I have seen, CC-800 errors aren't what they claim to be.

With such an error you would tend to believe that somehow the financial institution sent an "account deleted" message, but I don't think such a message exists.

What I think is really happening is that Quicken is requesting information on an account and just gets some kind of error and then decides that means that the account might have been deleted.

So, especially when this is happening across multiple financial institutions like for you, it looks more like some kind of network connection problem.

[Deleted User] · April 24

@jerrylcanterbury I am glad is working again, but it seems to be a recurring issue with your accounts. Do you remember if anything was done or happened before the CC-800 errors appear? Do you use Mobile or Web with Quicken?

There are some things that can cause a CC-800 error, the main one is restoring a backup. Another one is resetting your cloud data. If you have CC-800 errors, sometimes you are asked to log out of Quicken and log back in with your Quicken ID. But I have found that can also cause the CC-800 errors.

One way I have found to "fix" recurring and/or multiple CC-800 errors is to deactivate online services for all accounts (whether they have errors or not), and then reactivate. Hopefully though, it won't be something you will need to try.

Getting these errors can be alarming but as @Chris_QPW mentioned, your accounts aren't really being deleted. Quicken gets some sort of "disconnect" error and reports that the account has been deleted.

jerrylcanterbury · April 24

https://community.quicken.com/discussion/comment/20488055#Comment_20488055

Right, they aren't deleted, but they are no longer connected. So I have to reconnect them one by one.

I haven't restored any backups.

The only thing I've noticed is that on the MOST RECENT one, the app crashed. When I reopened it, the Deleted Account message appeared after running the One Step Update.

For the previous instances, I don't know if there was an app crash or not. It's not something I noticed at the time.

[Deleted User] · April 24

@jerrylcanterbury you bring up a good point. These CC-800 errors, or any other error can be a result of a crash. If that was the case then the best remedy would have been to restore a backup. But then again, that could also cause the CC-800 to happen.

Well, it's working now and let's hope it continues to run smoothly.

jerrylcanterbury · April 24

https://community.quicken.com/discussion/comment/20488099#Comment_20488099

Yes, fingers crossed. I had considered restoring from a backup to correct the problem, and might try that if it happens again, assuming the backup is pretty recent and doesn't create a lot of "catch up" work on its own.

Quicken Jasmine · April 27

https://community.quicken.com/discussion/comment/20488102#Comment_20488102

Please do let us know if the issue returns!

rotygolf · May 1

I'm see the same issue, CC-800, today with American Express, Bank of America, Capital One, Citi Card, Schwab. What is the fix. It says my accounts were deleted. I did no such thing. How do i FIX IT?

rotygolf · May 1

Im trying to reauthorize and get this error. Anyone seen if before?

Quicken Jasmine · May 1

Hello @rotygolf,

Thank you for bringing this to our attention.

I can see that you're encountering the CP_ACCOUNT_NOT_FOUND error (WCC Code: CC-800) across multiple financial institutions, including American Express, Bank of America, Capital One, Citi Card, and Schwab. This error typically indicates that Quicken is unable to locate the corresponding accounts during the connection process.

To assist you further, could you please provide the following:

Log Files: Navigate to Help > Report a Problem within Quicken and submit the log files. This will allow us to investigate the issue in more detail.
Screenshots: If possible, please provide screenshots of the error messages you're receiving.