OL-220-A error Regions Bank

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Quicken Windows Subscription Member
edited May 14 in Errors and Troubleshooting (Windows)

OL-220-A error received attempting to direct connect with Regions Bank. Error first encountered this AM and is still recurring. This is identical to problem with connection between Regions and Quicken that began last October and wasn’t resolved until January. I certainly hope it can be addressed and fixed more expeditiously.

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  • Quicken Windows Subscription Member ✭✭

    Same here! Good ole OL-220-A error!

    I hope so!

  • Quicken Windows Subscription Moderator mod
    edited April 29

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    If you haven't already done so, please follow the troubleshooting in this article on OL-220 errors: https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services/

    I forwarded this issue to the proper channels to have this further investigated. If you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QWin.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CBT-666)

    Quicken Kristina

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  • Quicken Windows Subscription Member ✭✭

    Same here, recurrent5 OL-220-A, even had difficulty submitting "report a problem".

  • Quicken Windows Subscription Member ✭✭✭

    Me too !!

  • Member ✭✭✭
    edited April 30

    I have the same OL-220-A error too when downloading from Regions Bank. Started happening to me on April 29, 2025.

  • Member ✭✭

    Same Problem here.

  • Quicken Windows Subscription Member ✭✭

    Same problem here. Error OL-220-A. This since yesterday 04/29/2025.

  • Quicken Windows 2017 Member ✭✭

    Same problem here syncing Quicken with Regions. Started yesterday 4/29/25.

  • Quicken Windows Subscription Member

    Same problem here. Last successful update 7:38a on 4/28/25. Error code OL-220-A on 4/29 & 4/30 now. Please resolve

  • Quicken Windows Subscription Member ✭✭

    Same here

  • Moderator mod
    https://community.quicken.com/discussion/comment/20488700#Comment_20488700

    Hello everyone,

    Thank you for joining this thread and submitting logs. Please come back and update this thread with any new information you discover. Our teams are currently investigating this issue, however, there is no ETA.

    We appreciate your continued patience and support!

    -Quicken Jasmine

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  • Quicken Windows Subscription Member

    Error OL-220-A still occurring.

  • Quicken Windows Other Member ✭✭
    edited April 30

    Same problem - sent in the logs. I found a similar problem someone reported having with Fidelity. They managed to solve the problem with a combination of deactivating all Fidelity accounts, removing the financial institution's name from the accounts general tab, and then reactivating. I cannot figure out how to remove the financial institutions name from the account's general tab. Anyone know how to do this?

    https://community.quicken.com/discussion/7939083/fidelity-com-download-ol-220-a-error-anyone-else
  • Moderator mod

    Hello @rfsinten,

    Thanks for joining this thread!

    Here are the instructions that you requested, it is recommend to save a backup before proceeding. Also, please keep in mind that since this is a widespread issue, there is no guarantee that these instructions will resolve it.

    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab image.png
    4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    5. When finished, close the Account List
    6. Close, then re-open Quicken
    7. Navigate to Tools > Add Account 
    8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

    I hope this helps!

    -Quicken Jasmine

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  • Quicken Windows Other Member ✭✭

    Thank you Jasmine! Backed up and giving it a try!

  • Quicken Windows Subscription Member ✭✭

    I am having the same issue - first noticed yesterday morning (4/29). Reset Account did not work for me as it returned an error as well. I am hesitant to Deactivate/Reactivate unless someone confirms that it worked for them :-)

  • Moderator mod
    https://community.quicken.com/discussion/comment/20488789#Comment_20488789

    Please let us know how it goes!

    -Quicken Jasmine

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  • Quicken Windows Subscription Member ✭✭

    Waiting on Fix - As this showed up yesterday for me as well.

  • Quicken Windows Subscription Member ✭✭✭

    Have logged into Regions Online Banking and confirmed there are transactions available for download, but have been getting this error for several days.

  • Quicken Windows Other Member ✭✭

    Seems to work now. Just updated.

  • Quicken Windows Subscription Member ✭✭

    Yes - this is now working for me as well

  • Quicken Windows Subscription Member

    Seems to be resolved! Kudos to Regions and/or Quicken for quick response. Regions support was very proactive this time in gathering data to troubleshoot the error.

  • Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/7962050/ol-220-a-error-regions-bank

    I started having this problem again on 4/28. Regions and Quicken are playing their usual game of finger-pointing.

    I too hope they won’t waste two months solving it again.

  • Quicken Windows Subscription Member ✭✭✭

    fixed for me

  • Quicken Windows Subscription Member ✭✭

    fixed now

  • Moderator mod

    Great, thanks for coming back to let us know!

    -Quicken Jasmine

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  • Quicken Windows Subscription Member ✭✭
    edited May 14

    still going on. and why is it that when there is an issue that quicken wants you to de-activate and re-activate.

  • Quicken Windows Subscription Member ✭✭

    Same eror here for me today. Was working a couple of days ago. This has been an ongoing issue for several months now.

  • Moderator mod

    Hello @aevette and @laserbeam,

    Thanks for coming back to let us know. I have sent this information to my team. Would you please navigate to Help > Report a Problem to submit updated log files?

    The reason we often recommend deactivating and reactivating accounts is that it essentially resets the connection between Quicken and your financial institution. This process can clear out cached connection data or outdated tokens that may be causing the issue. It’s not always a permanent fix, but it can temporarily restore functionality while we work on longer-term solutions behind the scenes.

    Let me know once you have submitted the problem reports please!

    -Quicken Jasmine

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  • Member ✭✭

    As many others have noted, this error keeps showing up for Regions Bank. This started a few weeks ago and continues now.

    I can sign in regularly through a web browser.

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