One step update has stopped working.

Update: I followed the troubleshooting instructions ("Fix it") and ended up resetting the accounts again (i.e., re-linking them). This time, it worked, the Schwab accounts were linked, and updated.

Whatever the root cause of this problem, whether at Schwab or Quicken, it shouldn't have happened.

I have been using Quicken for decades: it is in serious need for a major code re-write. It is surviving only because of the lack of a competitor software that would provide similar features and a seamless transition.

I executed the One Step Update and had transactions from 4 of 9 of my Schwab accounts delivered. Transactions were delivered and matched in my registers for 1 of 7 NFCU accounts

But… I still got CC-800 errors for NFCU and Schwab investments with the same error message about accounts deleted.

The deactivation and reactivation process yesterday was "successful" for both F I but I still have the CC-800 error this morning and only a few of the accounts at each institution is delivering transactions in the One Step Update.

Does Quicken communicate problems like this to it's global community or do they just wait for customers to start complaining? I would think we'd all appreciate some communication from QUICKEN regarding this issue & projected resolution to the problem.

Anyone have insight how I go about cancelling my Quicken subscription [Removed - Rant]

Thank you for the instructions on how to deactivate & reactive the download. I was able to fix 2 out of 3 banks using the Fix It process, but the third would not connect until I followed the deactivate process.

For weeks I have had problems with One-Step Update. I have 12 accounts, ranging from a checking account at a major bank, to several credit cards, and 2 Vanguard investment accounts. For the past 2 weeks or so, One-Step Update fails in some way or another. First, it takes seemingly forever for OSU to complete. It hangs at various stages depending upon the day. Some days it hangs on Complete, other days it's on Processing, sometimes on Waiting. It used to take perhaps 2 minutes to complete full OSU for all 12 accounts. Lately, it takes anywhere from 10 to over 30 minutes to complete. And even once it completes, I either get the typical CC-800 error on several accounts or worse, most of the accounts need to be re-activated. And the re-activation frequently either fails altogether forcing activation follow-ups or the several accounts successfully activate until the next One-Step Update. These are not obscure accounts. Vanguard, American Express (times 2), Chase, Citi, Capital One, and others. And I just paid an exorbitant amount to update the annual subscription to Quicken Premier for Windows.

No, I am not running through a VPN. No, it's not my virus protection software or firewall that is contributing as I even temporarily turn those off before OSU. I even completely uninstalled Quicken then painfully re-installed it and that had no effect.

Really tired of hearing that it has been submitted to the team for review yet numerous customers have these technical problems. Quicken really needs to fix this. Just wish there was a similar competing product out there as it wouldn't take much to make me switch.

I will echo AlkenK’s message and often see the same thing. Update is not working well. I used to enter everything by hand a long time ago but used Quicken to simplify all that. It used to work great, and a main reason I pay to use this software. But now, not working so much.

Today, while updating, you claimed Patelco CU was requiring a new password (Message FDP-108). I was instructed to go to their website, update my password, and the update again, and I would be asked to reauthorize. Did all that and then received the exact same message again. Note that when logging into Patelco’s website, it did NOT ask me to update my password. Your system is getting some other error you think is a password update needed, but obviously that is not the case. Yet another problem with update.

And I will add that somewhere back in time in an online update, all my E*Trade transactions from the past were deleted! When I went back to the settings for that account, it now tells me that you/E*Trade no longer support transaction details. OK, why? But to delete previous history because you no longer support downloading it now? That is not cool, and you have deleted a lot of history. Not paying to have you delete old info. Is there anyway to recover this? Going back to an old backup is not a choice because that old backup will be missing a lot of newer content.

Not a happy camper at the moment. 🙁

Hey @ALFAGold, can you show what you see when you click the gear icon (localized screen capture), as I do not see anything if I click it. In my case, when I click the little gear icon it opens the account settings in a separate small window. Curious to try what you just did.

I am also have the same issue and One Step Update has not worked in the last 4 days. Even if I select one credit card company to download, Chase, it still locks up. I tried deactivated my Schwab accounts and it locked up after pressing Deactivate. Without one step update, Quicken becomes nearly useless tool.

MajorHavoc: Left click the gear icon in the specific account in the register of that account. Yes, Produces the account settings dialog box but the second entry is OSU for that institution only. Sometimes it works and sometime it doesn't.

I just looked at my log file after trying to do an update, and the log is full of items that look like this:

2025-05-15 12:33:29.041 Quicken[18384:2391596] Dropping breadcrumb (connectivityStatus) exceeding 4096 byte size limit
2025-05-15 12:33:29.043 Quicken[18384:2391596] Dropping breadcrumb (connectivityStatus) exceeding 4096 byte size limit
2025-05-15 12:33:29.043 Quicken[18384:2391596] Dropping breadcrumb (connectivityStatus) exceeding 4096 byte size limit
2025-05-15 12:33:29.046 Quicken[18384:2391596] Dropping breadcrumb (connectivityStatus) exceeding 4096 byte size limit

Can someone at Quicken explain to me what exactly you are dropping and might that be the cause of no updates? Just curious, as there are a LOT of this type of entry when I do an update.

Also, I see this log entry every time I start an update. This looks like it is sending a bug to you guys. Might this too be affecting updates:

2025-05-15 11:40:02.348 Quicken[18384:2391633] Sent 1 sessions to Bugsnag
2025-05-15 11:40:14.229 Quicken[18384:2391596] Warning: Column selection is not supported in view-based table and outline views (<QTableView: 0x11492c400>).
Wish I knew what that meant.

Lastly, looking through the HTTP log (which update used) I often see HTTP110, which means a stale cache. But I do not see any action when they happen. This could cause old data to be used, meaning no updates. I also see a number of HTTP202 responses, which means the request was accepted but the processing is not yet done. This too could also cause a loss of response data if the program is not waiting (some time at least) for the process to actually return data.

All FYI to help resolve these issues.

Thanks

@MajorHavoc FWIW I am on Windows and also having trouble. I located 5 different log files, all with different formats, none matching the entries you posted, LOL. But again, FWIW, I did not see any breadcrumb complaints, but did see these assert-style complaints:

Sat May 17 08:36:25 2025
Process id : 10056 Thread id : 4928 : Time 08:36:26 : DbC PreconditionViolation 'pDB != 0 && resourceType < GetNumResourceTypes() && pResource != 0 && !IsResourceVariableSize(resourceType) && pRsrcSpec != 0' in QDBGetResource (qdb.c @ line # 1749.)
Process id : 10056 Thread id : 4928 : Time 08:36:26 : DbC PreconditionViolation 'pDB != 0 && resourceType < GetNumResourceTypes() && pResource != 0 && !IsResourceVariableSize(resourceType) && pRsrcSpec != 0' in QDBPutResource (qdb.c @ line # 1822.)
Process id : 10056 Thread id : 4928 : Time 08:36:30 : DbC PreconditionViolation 'myParentBankData != 0' in OnlineBankList::_UpdateParentServices (banklist.cpp @ line # 984.)
Process id : 10056 Thread id : 4928 : Time 08:43:42 : DbC EnsureViolation 'qidItem != 0' in QDB_UpdateSyncCount (qdb.c @ line # 4190.)
Process id : 10056 Thread id : 4928 : Time 08:43:47 : DbC EnsureViolation 'ReqDataHandler.ProcessResponse(sResponse, 0)' in DoRequest (StartWebRequest.cpp @ line # 824.)
Process id : 10056 Thread id : 4928 : Time 08:43:48 : DbC EnsureViolation '0 != strlen(sBuf)' in CResponseDataBase::Parse (ResponseDataBase.cpp @ line # 47.)
Process id : 10056 Thread id : 4928 : Time 08:43:48 : DbC EnsureViolation 'ReqDataHandler.ProcessResponse(sResponse, 0)' in DoRestApiRequest (StartWebRequest.cpp @ line # 968.)
Process id : 10056 Thread id : 4928 : Time 08:44:02 : DbC EnsureViolation '!rReqData.m_sFIId.IsEmpty()' in CCloudSyncData::ExportFILoginCollect (CloudSyncData.cpp @ line # 7435.)
Process id : 10056 Thread id : 4928 : Time 08:44:09 : DbC EnsureViolation 'nEnd != -1 && nEnd > nStart && nLocation != -1 && counter < 5' in StripTagValue (CloudNonAuthRestApiReqDataHandler.cpp @ line # 380.)

The first time I tried to update today, Quicken crashed right after the updates completed. When I restarted, no new transactions had been downloaded from any of the institutions.

@ntallen looking at that log, there was a 2023 post with similar log entries that only happened when one drive was active. Deactivating OneDrive helped in some cases. (https://community.quicken.com/discussion/7943202/re-update-11-27-23-unable-to-open-data-file-file-password-not-working-in-quicken-for-windows)

I'm wondering now, looking at your log entries, if OneDrive could be causing your issue as well? You might want to pause OneDrive, wait a few minutes for it to complete any open file actions and then try your update again.

I can imagine where a file lock when One Drive is updating a Quicken file could cause the update to fail since it can’t write the download results back to the Quicken file.

Curious if that might be the cause.

Day 20 for me with new problems: First I deactivated both NFCU, 8 accounts and Charles Schwab 9 accounts. Except in the process of deactivating 4 of the NFCU accounts I encountered complete Quicken crash & closure. Not just 1 crash but 4 separate crashes during the deactivation process of Checking, Savings and Loan accounts. In reviewing the affected accounts I do see they appear to be no longer connected with OSU. So I let everything marinate all weekend leaving Quicken off.

This morning I executed OSU with the remaining financial institutions USAA, Golden One and Bank of America encountering a crash of the entire Quicken system????

I have an email from the weekend from allegedly Quicken support: "I am Aravind (Quality engineer who works for Quicken) and I am responsible for reproducing the crashes by reaching out to customers." Signed as Aravind Tilak

He wants data, video and logs. My question is, can anyone (Quicken Jasmine) verify this individual as a legitimate Quicken employee???

I sent back a message that he should be looking at 12 days of Problem reports, since 3 May and the separate CRASH REPORT with logs I sent after each of the 4 crash on May 18???? He is asking me to "VIDEO" the crash. How do I do that?

I have used Quicken across all window platforms and multiple builds and versions since the early 1990's. I have been patient with multiple issues across the years, but at least I had a real person to talk to and I always got the issue resolved within a day or two. Even I am becoming impatient with this issue and lack of response.!!!!