CC-800 errors

Quicken Windows Subscription Member ✭✭✭

With an existing data file, I received CC-800 error for every account when performing Update. I would then reset every account and the update would work once but fail the next time. I have made multiple calls to Quicken support but they keep telling me it is a problem with the bank server. This seems ludicrous that all servers would fail at the same time. I temporarily turned off virus protection as they suggested. The updates still failed.

So I created an entirely néw Quicken file and I just added ONE of the failing accounts. That worked the first time but on subsequent updates it failed again with CC-800 error.

Any suggestions on how to get this resolved? Or should I give up on using Quicken after many, many years of using it?

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Comments

  • Quicken Windows Subscription Member ✭✭✭✭

    @agentry338 next time these persistent CC-800 errors occur with multiple financial institutions, instead of deactivating the accounts make a copy of the data file using Quicken's "Copy File" process.

    https://info.quicken.com/win/how-do-i-copy-a-quicken-data-file

    1. Make a backup of your data file.
    2. Validate your data file. Click on File→Validate and Repair File, then select "Validate". Click "OK". Review the "Validate & Repair log" for any messages that need to be acted upon.
    3. Super Validate your data file. Same as step #2, except hold Ctrl-Shift when clicking on "Validate and Repair File".
    4. Do a "Copy File" to create a copy of your data file. This process forces a rewrite of code and fix some file corruption issues. It will also clear out online connection "remnants" for all accounts. Click on File→Copy or Backup File, and select "Create a copy or template", and then click Next.
    5. On the next screen, leave the defaults as is. You can change the new file name and location, if you wish. Click on "Save Copy".
    6. During the copy process, you will be asked to provide a password for the new file. If you don't want a password, hit ESC.
    7. When the process completes, switch over to the new file. You will need to re-setup online services for all accounts in the new data file.
    8. Instead of reactivating the accounts using "Set up now" in Account Details, use "Add Account" to link your accounts.

    There is no guarantee that this will permanently stop these CC-800 errors. It seems like there are several error conditions that result in these CC-800 errors but these steps seem to work for most cases.

  • Quicken Windows Subscription Member ✭✭✭

    I appreciate the suggestion. But I created a new file and the problem still occurs. So it can not be caused by file corruption.

  • Quicken Windows Subscription Member ✭✭

    Same issue here. Just started today, all my accounts are now getting the CC-800 error when trying to update transactions.

  • Quicken Windows Subscription Member ✭✭✭

    All users who are encountering these errors need to get an actual fix from Quicken. I update my accounts daily and periodically sync to the cloud to get access to the transactions when I travel. A constant cycle of re-adding accounts defeats the purpose of bring able to download transactions. It takes more time to do these re-add accounts than it would to manually enter the transactions.

    I am disappointed in my calls to quicken support where they just read from a script and blame ALL the banks for the failures. I have never had them say they are working on a fix to the Quicken software.

  • Quicken Windows Subscription Member ✭✭✭

    Same issue started earlier this week, but constant as of 17 MAY. Quicken, you broke something…

  • Quicken Windows Subscription Member ✭✭

    Same here

  • Quicken Windows Subscription Member

    Quicken, what is going on with these cc-800 errors? I have eighteen accounts all showing cc-800 errors. Ive re-added a couple of them only to have them break again. This appears to be a widespread issue. what is going on here? If I ever needed an excuse to remove myself from Quicken Classic this is looking like it.

  • Quicken Windows Subscription Member ✭✭✭
    edited May 17

    In another post related to this same problem, I was asked to submit logs using the Quicken “Report a Problem” (under Help”). I did this. It may be useful for Quicken’s debug process to get these logs from other users experiencing these CC-800 errors.

  • Quicken Windows 2017 Member ✭✭

    Same problem here. the cc-800 started a few weeks ago. Was on the phone with support several times and they could not provide a permanent fix. My last call 4 days ago I requested an escalation which support denied. Hoping for a patch or update to fix this. I have used quicken since the 90's and never a problem that Quicken would not fix until now

  • Quicken Windows Subscription Member ✭✭✭

    I did all of the deactivate and re-add steps suggested by support for all my accounts. The balances were updated and recent transactions downloaded.

    I then did a reset of my cloud data, opened the app and selected my data file. The same errors are there as I reported before . "Banking & Credit 15 accounts need attention” and each account shows the same error as I reported before: "Connectivity Error: Swipe to fix."

    Then I did another One Step Update. It took more than 25 minutes to "finish" with the same CC-800 error for every account.

    Bottom line ... Nothing has changed and quicken has a problem. The suggested steps are not a permanent fix but just a workaround to the bug in Quicken

    Quicken is basically unusable for me if I have to spend over an hour deactivating and re-adding accounts every time I want to do an update to download new transactions

  • Quicken Windows Subscription Member ✭✭

    +1 on exact same issue. Added another post on this yesterday but see know that it is happening to alot of people. Super annoying as I reactivated my accounts, did one onestep update and they broke again. Also got an "Internal Communication Error" Quicken dialogue box when syncing with cloud.

  • Quicken Windows Subscription Member

    Same issue here. It started a few days ago.

  • Quicken Windows Subscription Member ✭✭

    I HAD THE CC-800 ERRORS START TO SHOW UP ABOUT 3 WEEKS AGO. CONTACTED SUPPORT EVERYDAY AND FOLLOWED THE SAME CORRECTIONS EVERYDAY THAT SUPPORT RECOMMENDED. THEY ONLY WORKED FOR THAT DAY. THE FOLLOWING DAY THE ERRORS CAME BACK. My errors were with Schwab, Chase and US bank. They did say I had a lot of data in my files. Which I did from back to 2009. The only thing that fixed the errors for me was to delete all the old data. I only kept data from about Jan 2023 to present. Since then, about May 16th I have not had the error. So maybe that is the fix. Good Luck. 20 plus year user of Quicken. Bob

  • Member

    Same problem here. All accounts repeatedly deactivated with CC-800 error when going through one-step update. When trying to add them back, Chase and Schwab could not be reactivated because of Quicken "connection failed" error message, although I was able to log in and authorize accounts for quicken. I posted 2 contact CS messages with no response. Something is broken big at Quicken - this never happened before.

  • Moderator mod

    Hello All,

    We appreciate you bringing this to our attention!

    To start with, if you haven't already, we ask that you please take a moment to review and follow this support article regarding error CC-800.

    Thank you!

    -Quicken Anja
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  • Member
    edited May 23

    I performed multiple times every single step recommended above, reinstalled Quicken, created new file and nothing helped. CC-800 all accounts deactivated again. I lost patience adding them back just to have them inactivated again with the next one step update. This and apparent lack of sense of urgency to fix it from Quicken side - see how many people are experiencing the same problem - made me transition to [Removed - 3rd-Party Software] after 20 years with Quicken, and it works! I reported 2 times to Quicken with screenshots without any acknowledgement. [Removed - 3rd-Party Software]

  • Quicken Windows Subscription Member ✭✭

    The steps in the support article you direct us to does not resolve the problem. I hope this is a high priority item on Quicken's fix list.

    (I'm always using the latest Quicken Windows Premier subscription version)
  • Quicken Windows Subscription Member ✭✭

    SOLVED I had a similar problem and I finally found a solution. Instead of deactivating the accounts, I added new accounts. This sent me to my bank's website to verfiy my identity. It them gave me the option to add new account or to link to existing account. I linked to existing accounts and all is working fine now,

  • Member ✭✭

    I have the same issues. Many of my 18 accounts suddenly have CC-800 error. If I deactivate and reactivate the accounts one step update will then succeed for a few days or a week and then the same multiple CC-800 happens again.

  • Quicken Windows Subscription Moderator mod

    Hello @JeffWeems,

    Thank you for letting us know you're also seeing this issue. To help troubleshoot, please provide more information. Which financial institutions is this happening with? Have you recently restored any backup files? Do you have the problem accounts connected in multiple Quicken files? Do you keep your Quicken file on your local hard drive? You can view the file location in your Quicken, by selecting the File menu option. Just above the Exit option, it will show the file locations for the 4 Quicken files you most recently accessed, with the one you're currently in at the #1 spot.

    win file location sample image.jpg

    Is the file synced with any cloud services, such as OneDrive, iCloud, or Dropbox?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Windows Other Member ✭✭

    Quicken needs to address this issue. I have been having the cc-800 error for over a month now. Did all troubleshooting that is documented here as well as contacting Quicken. Every so called fix was temporary, would work for a day, the next day same error on all of my accounts.

  • Member ✭✭
    edited May 27

    Thanks @QuickenKristina,

    Here are the financial institutions that have the CC-800 error (the accounts with the Red Circles) , and add Schwab to the list of CC-800 institutions below, because I fixed that one CC-800 with Schwab already by the deactivate → reactivate method.

    image.png

    2) I have never restored any Quicken backup files.

    3) I have only one Quicken file in use

    4) I do NOT sync my Quicken file to the Quicken Cloud.

    5) My quicken file is not synched with iCloud, OneDrive or Dropbox. But my quicken file IS backed up using iDrive.

    I will give you piece of information that might help your team debug this problem. I think that sometimes I've seen Quicken crash during one-step-update and following that crash subsequent OSU have the multiple CC-800 errors.

    I am running the latest Quicken Windows release on Windows 11.

    image.png
  • Quicken Windows Subscription Member

    I'm having the same problems. Has Quicken fixed anyone's cc-800 error code yet?

  • Member ✭✭✭

    Hi @QuickenKristina. I believe @JeffWeems is onto something, in regards to cc-800 errors after "Quicken crash during one-step-update". I too have similar issue yesterday with cc-800 on all accounts immediately after Quicken crash during OSU. Here is another interest fact. It affects all the accounts with Express Web Connect+ and Express Web Connect. No issue with Direct Connect accounts.

    It is my believe that after the crash, Quicken data file and Cloud file are out of sync, hence the re-authorization generally resolve the connection issue, until the next crash again. In rare occasion, I would reset Cloud data file to resolve issue.

  • Quicken Windows Subscription Member ✭✭✭

    I do not use any form of cloud sync, yet I have repeated CC-800 errors, the most recent of which was immediately after Quicken crashed.

  • Quicken Windows Subscription Moderator mod

    Thank you for your replies. @JeffWeems, @SMT2, & @Quick92,

    It is interesting that you started seeing this issue after a Quicken crash. How often is the program crashing while running One Step Update? Did the CC-800 errors coincide with when this issue started?

    If you haven't already done so, please try validating your data file.  Save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how it goes!

    Quicken Kristina

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  • Member ✭✭✭

    @QuickenKristina, To answer your questions, all my CC-800 incidents coincide immediately after the crash. My Quicken crashes once every couple of months. No big deal for me.

    I am a long time Quicken user (over 35+ years) and with IT background, so I have no issue deactivating all the EWC/EWC+ accounts and reauthorizing/relinking 30+ accounts, regardless of whether they have error or not. This generally resolve the issue. However, in very rare occasion, I will go as far as deleting runtime.dat, number & ini files, and resetting the cloud data.

    In summary, once Quicken crashes during OSU, the next OSU will result in multitude of CC-800 errors to EWC/EWC+ accounts. To clear any remnant of CC-800, I deactivate/activate/relink ALL EWC/EWC+ account.

    As noted earlier, CC-800 affect only account with EWC/EWC+. Any accounts with Direct Connect are spare from CC-800. That is why I attribute CC-800 errors to an out of sync local and cloud data file, after the crash.

  • Quicken Windows Other Member ✭✭

    Just here to say I am having the same problem. Quicken crashed during/after a one-step update last week, and I have been getting the cc-800 errors on most of my accounts ever since. I was hoping Quicken would fix the problem. I'll try all the suggested fixes and hope it works. SUPER frustrating!

  • Quicken Windows Subscription Member ✭✭

    I have the same problem and have reported it multiple times without any success.

    The sequence if events is: running one step update and Quicken closes sometime during the process; restart Quicken and reattempt to do a one step update; a message flashes on the screen about syncing with the Quicken Cloud, then one step update completes with CC-800 errors on all banking related accounts (CMO, Chase, Citi). Go through the process of reauthorizing accounts and within a week the same sequence happens again. No restore from back-up or other file changes made other than succesful one-step updates on "good" days.

  • Quicken Windows Subscription Member ✭✭✭

    I twice reported the CC-800 after crash when it happened using "report a problem." I have since deactivated all accounts, validated, super validated, and created a new file copy following Quicken's instructions in another thread. I have now only linked my most important accounts for download to save time. I keep reading this forum hoping one day to read "oh we found the problem and fixed it" rather than "try this, try that."

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