Unable to download DCU Transactions

warbar60
warbar60 Quicken Windows Subscription Member
edited July 2 in Download, Add/Update Accounts (Windows)

I'm using Quicken Classic. Not sure if this is the right place or not. But I'm having an issue and am hopeful that someone can provide an answer about this. Thank you.

Tried downloading last night. Received a message stating Quicken was having trouble connecting with DCU and to try again later. Tried again this AM. At the end of the process, the message said the download was complete. However, nothing was downloaded - no accounts were updated.

Any idea when this issue will be fixed?

Thanks

Warren

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @warbar60,

    Thanks for reaching out.

    Upon review, I can see that you received a few different error messages with your Digital Federal Credit (CC-585/CC-587 which are both MFA related errors). However, after these few instances, I do see successful connections with DFCU. Are you still experiencing these issues?

    Let me know!

    -Quicken Jasmine

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  • warbar60
    warbar60 Quicken Windows Subscription Member

    Hi Jasmine,

    Thanks for your follow up on this. Unfortunately, it's still happening. The message has changed, though. Now it asks if I've closed accounts or changed account names. Neither has happened.

    Thanks again for your assistance with this.

    Warren

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @warbar60,

    Thanks for following up!

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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  • warbar60
    warbar60 Quicken Windows Subscription Member

    This is a sampling of the messages I've received since last night 5/21/25.

    There have been numerous transactions that have taken place in the multiple accounts that I have with DCU. I am now forced to enter these transactions manually as I need to run reports tonight.

    When will these connectivity issues with DCU be fixed??

    Is there a chat system or phone number I can call to speak with someone about this instead of discussing this on a public forum?

    DCU Connectivity Problesm.jpg DCU Cant Connect.jpg DCU Try Again In A Few Days.jpg DCU No Transactions Downloaded.jpg
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply and the screenshots,

    Since you've been seeing this error for longer than 24 hours, if you'd like us to help look into it further on the Community, we will need to be able to review the logs to track down the issue. Please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    Please let me know when you've sent the logs.

    If you would prefer to talk to Quicken Support directly, then you can find the Quicken Support phone number through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.  Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

    Thank you!

    Quicken Kristina

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20492028#Comment_20492028

    Just checking in, are you still needing assistance?

    -Quicken Jasmine

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