Why weekly CC-800 errors even after fixing it every week!

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Answers

  • Rob B.
    Rob B. Quicken Windows Subscription Member ✭✭

    I've noticed CC-800 occurs for me only when there is more than one account per updated institution. I have one Discover card account (EWC), it NEVER throws a CC-800 error. I have five Chase accounts (EWC+) and two Amex accounts (EWC) and they ALWAYS throw a CC-800 error. Resetting or deleting and adding these institutions that have more than one account associated with them never fixes the problem. Even if I delete Discover with one account and add it back, the same thing happens. One account/institution updates fine, more than one continually gets CC-800 every update. Quicken, use this info to fix the problem!

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    https://community.quicken.com/discussion/comment/20492684#Comment_20492684

    I'm afraid it isn't as simple as that.

    At Chase I download 1 Checking account, 2 credit cards, 1 Brokerage account, and 2 IRA accounts with my login and 1 IRA account using my wife's login.

    As noted above, I was getting CC-800 errors, but it hasn't happened since I deactivated them all and then reactivated them using Tools → Add Account to get the process started (Twice once for my accounts/join accounts and once for my wife's account).

    Signature:
    This is my website (ImportQIF is free to use):

    http://www.quicknperlwiz.com/

  • Rob B.
    Rob B. Quicken Windows Subscription Member ✭✭
    edited May 29
    • No doubt the CC-800 errors are not a simple problem with a simple fix. I did everything you did above more than a few times and I still got CC-800 errors (except for the single account) the next OSU. It seems like there is no one fix for everyone. I finally gave up and did this: 1. File Copy - Created a new File Copy which disconnected all Quicken downloads. 2. Loaded the new File Copy and verified all downloads were deactivated. 3. Deleted all individual account details that remained in the new File Copy. 4. Uninstalled Quicken and manually deleted all files left behind including Quicken files under Program Data. 5, Reinstalled Quicken 6. Opened the new File Copy and activated all the online services. 7. Ran OSU - no errors. So far so good. We'll see what happens tomorrow on the next OSU

    NEXT DAY FOLLOW UP: OSU ran this morning with no errors. This fix has worked for me.

  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    Hi there, please let me know if you are still experiencing this error and if so, please go to HELP > REPORT A PROBLEM and provide logs so we can forward this to be looked into further. Thank you.

    Quicken Janean

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  • Roland@
    Roland@ Member ✭✭✭

    Yeah, this just happened to me again. Less than two weeks after the last time it happened. I even followed the suggestion where you do a full file copy, and while that worked for the couple weeks, it wasn't long lasting. It's about the same result as just re-adding just the EWC accounts (ie, lasts a couple weeks, and then same problem).

    To be clear, I am not restoring from backups here, and this always affects ALL of my EWC accounts. Not just a couple, or not just the ones where I have multiple accounts or users at the same institution.

  • Roland@
    Roland@ Member ✭✭✭

    Forum misbehaving… won't let me edit prior post. Just want to add that I did report the most recent occurrence to Quicken again via Help→Report a problem.

  • sfrolls01
    sfrolls01 Quicken Windows Subscription Member ✭✭✭

    It happened to me again today! (800 errors) Worked perfectly for 2-3 weeks and today all of my linked accounts have the dreaded red circle so what gives! Not restored from a backup or any of the other items mentioned on this forum that could cause such an issue! This got old some time ago.

  • sfrolls01
    sfrolls01 Quicken Windows Subscription Member ✭✭✭

    Problem with CC-800 came back today. I have reached my fill of this. 20-30 times relinking my accounts over the past few months I sent a message to the CEO of Quicken asking for his help with this. He connected me with the "customer advocacy manager" and I have a call with her in a few minutes. Hoping she knows of a PERMANENT solution. If she helps me I will post what she had to say. ENOUGH is ENOUGH!

  • Dave1234
    Dave1234 Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20493800#Comment_20493800

    Very much looking forward to hearing what the next steps are. This is beyond frustrating.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    Thank you for sticking with us—we understand how inconvenient CC-800 errors can be. These errors are commonly triggered by actions like restoring backups or changing between several Quicken files, though that’s not always the root cause. We're actively working to improve this issue and minimize how much it disrupts your use of Quicken.

    We appreciate your patience and support!

    -Quicken Jasmine

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  • B Freeman
    B Freeman Quicken Windows Subscription Member

    Another user here with the same issue. CC-800 errors for EVERY online account for the third time in a month, second time this week. This needs to be a priority at Quicken if you expect people to continue to use this service.

  • Roland@
    Roland@ Member ✭✭✭

    Ugh… This just happened again. 3rd time in the last 4 weeks. Every single time, it follows a OSU crash, and affects all accounts. Again. I don't restore backups, or have multiple data files.

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