CC-501 Errors and Freezing/Hanging during One Step Update

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  • Bob.
    Bob. Member ✭✭✭✭

    Same here All good today

  • denverphoenix
    denverphoenix Quicken Windows Subscription Member ✭✭

    The problem with One Step Update is definitely not resolved. Eventually times out for all aacounts with cc-501 error.

  • Ducati
    Ducati Quicken Windows Subscription Member ✭✭

    Once again, my Express Web Connect+ accounts are not updating this AM. Quicken hangs and I must use Task Manager to close the program. What's up?

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The SLOW OSU responsiveness with CC-501 error codes for most (not all) EWC and EWC+ accounts has returned.

    The issue early morning of 6/25 for me was resolved by mid-morning of 6/25 and through 6/26. But this morning it is as bad as it was early morning of 6/25.

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

  • Dickey
    Dickey Quicken Windows Subscription Member ✭✭
    edited June 27

    Add me to the list with the issues still occurring on 6/27 at 8:45a EST. Very frustrating!!!! Now, I bookmark this discussion in order to follow the incident and get bombarded with everyone else's comments with no resolution. Why do I stick with this software????

  • canoe32
    canoe32 Quicken Windows Subscription Member ✭✭✭

    The problem has returned. It was working yesterday, but today (6/27 8:45 am EDT) everything except the "direct connect" is not updating.

    Update: OSU has "completed", but only Direct Connect account updates have todays date, all others are dated 6/25, and show new transactions that were accepted yesterday.

  • kylesr83
    kylesr83 Quicken Windows Subscription Member ✭✭

    Had CC-501 errors on 6/26 and now again on 6/27. Hoping for someone at Quicken to notice and address it…and perhaps provide an update on action here in this forum? Too much to ask??

  • dperry73
    dperry73 Quicken Windows Subscription Member

    I have tried running OSU several times this morning and everything hangs up and freezes. What should I do?

  • coolbranch
    coolbranch Quicken Windows Subscription Member ✭✭✭
    edited June 27

    Ditto on web connect not updating. Update process hanging.

  • sabijo7
    sabijo7 Quicken Windows Subscription Member ✭✭

    This issue has never been resolved for me, even temporarily like some others. I still have it and have had it consistently since 6/25. Fix it.

  • Mark Shafton
    Mark Shafton Quicken Windows Subscription Member ✭✭

    same problems. OSU never finishes and never updates. 10 accounts over 5 institutions. What has happened and what do I need to do to correct this?

  • khagan
    khagan Quicken Windows Subscription Member ✭✭
    edited June 27

    same - specifically, hangs on Chase bank. Was able to access Fidelity & PNC.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited June 27

    I attempted an OSU this morning. The DC accounts completed OK but EWC and EWC+ accounts hung for 10 minutes "processing data." After that delay, the OSU progress briefly said "Complete" for all the accounts but the update summary only lists the DC accounts.

    I closed Quicken, re-opened, and repeated the process with the same results.

    I have reported via Report a Problem.

    This appears to be a Quicken server issue. Here is an excerpt from the Cloud Sync log:

    08:39:15 on 20250627 ***** -->
    {"errors":[{"problemType":"gateway error","detail":"gateway circuit breaker open","extData":{"timestamp":"2025-06-27T12:39:15.757+00:00","path":"/transactions","status":503,"error":"Service Unavailable","message":"gateway circuit breaker open","requestId":"f9fd6725-152136650"},"httpStatus":503,"title":"Service Unavailable","code":503}],"status":503}

    Sync errors found:
    [1] (severity: 5)
    User message:
    Quicken encountered a server-side error while syncing your data [HTTP-503]. Try again later. If the error persists, contact Quicken Support.
    System message:
    Quicken encountered a server-side error while syncing your data [HTTP-503]. Try again later. If the error persists, contact Quicken Support.

    ==== Cloud Sync End (20250627/08:39:15) ====

    QWin Premier subscription
  • BillM0109
    BillM0109 Quicken Windows Subscription Member ✭✭✭
    edited June 27

    Same here. One Step hangs requiring forced close using Task Manager.

  • jglyn
    jglyn Quicken Windows Subscription Member ✭✭
    edited June 27

    same here. any word from quicken whats going on?

  • nmestanas
    nmestanas Member ✭✭✭✭

    They're BAAACKK! CC-501 on all EWC+ accounts. OSU took a long time to complete as well. So it failed yesterday, fixed yesterday, and now fails again. Going to reset to see if it clears.

  • BillM0109
    BillM0109 Quicken Windows Subscription Member ✭✭✭

    For me, I had no issues until this morning. Now One Step hangs and I need to use Task Manager to close Quicken. R63.21 on W11 Home.

    One interesting anomaly: the About Quicken popup shows my subscription as expired. The Check Subscription Status page shows (correctly) that my subscription is up to date. Odd.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks so much for letting us know the issue has returned. We apologize for the inconvenience this causes and know how frustrating it is when One Step Update doesn’t work as expected.

    I’ve gone ahead and forwarded the reports internally so the appropriate teams can begin investigating right away. We appreciate your patience in the meantime and will share any updates as soon as we have more to provide.

    Thank you!

    -Quicken Anja
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  • Jerry Pederson
    Jerry Pederson Quicken Windows Subscription Member ✭✭✭✭

    Is anybody experiencing a problem with one-step download? One-step ran for a long time and did not download transactions for any of my accounts. I know some transactions should have been downloaded

  • TexasDanual
    TexasDanual Quicken Windows Subscription Member ✭✭

    I have the same issue. On all my accounts 2 Credit Unions and Charles Schwab. R63.21 build 27.1.63.21 Window 11 pro.

  • michannlive
    michannlive Quicken Windows Subscription Member ✭✭
    edited June 27
    image.png

    I am receiving the above error on all banking-credit card accounts. Anyone else?

    I have the most current version of Quicken and closed and restarted Quicken.

    UPDATE 06/27/2025 11:25a - All accounts were downloaded except BOA and Discover.

  • clifff
    clifff Quicken Windows Subscription Member ✭✭

    Running Windows 11, up to date…Quicken version 27.1.63.21, latest version. Suddenly one step update just goes in circles. To close Quicken need to use Task manager. Have restarted PC and still will not update. Anyone else having this problem?

  • bodwest
    bodwest Quicken Windows Subscription Member

    Yes something seems wrong on quicken's side - one step is not updating.

  • PizzaWis71
    PizzaWis71 Quicken Windows Subscription Member ✭✭

    Starting today, I am unable to download transactions when I use One Step Update. Yesterday it was just a CitiCostcoVisa issue. Today Quicken hangs and I need to use Task Master to close out. Please help.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We've reopened the Community Alert, and our teams are actively investigating.

    At this time, there is no ETA for resolution. We recommend referring to the Community Alert for any and all updates as they become available.

    We sincerely apologize for the inconvenience and appreciate your continued patience as we work to resolve this! Thank you.

    -Quicken Anja
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  • cowguy
    cowguy Quicken Windows Subscription Member ✭✭

    Today 6-27-25 OSU not updating except for a couple of investment accounts. It hangs. . .I have to use task manager to quit the process.

  • wdc
    wdc Quicken Windows Subscription Member ✭✭

    CC-501 for Chase credit card and Alerus (HSA servicer). Sam's Club (Synchrony) worked but was slow. PNC bank accounts and etrade working. All were run one at a time (Ctrl-Alt-U) to avoid Quicken for Windows locking up.

  • Harold Finch
    Harold Finch Quicken Windows Subscription Member ✭✭

    A whole slew of CC-501's this morning, but OSU was able to complete.

  • Murali Narayanan
    Murali Narayanan Member ✭✭✭

    OSU works fine with my Fidelity & Interactive Brokers accounts but hangs when updating Schwab, Citi and Chase accounts. FYI. YMMV.

  • jjkrogs
    jjkrogs Quicken Windows Subscription Member ✭✭✭

    This problem is on day 3 for me.

This discussion has been closed.

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