META Shares downloading from Broker as FB

terryblumenstein
terryblumenstein Quicken Mac Subscription Member ✭✭
edited August 9 in Investing (Mac)

Even deleting Broker account on MAC and downloading new account, META shares are appearing as FB.

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Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @terryblumenstein,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-726)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Cruz
    Cruz Quicken Mac Subscription Member ✭✭
    edited June 28 Answer ✓

    By the way Quicken for Mac does not have the option to "report a problem" on the help section

    [Merged Post]

  • Cruz
    Cruz Quicken Mac Subscription Member ✭✭
    edited June 28 Answer ✓

    Never mind, just found it

    [Merged Post]

Answers

  • jnussb9328
    jnussb9328 Quicken Mac Subscription Member ✭✭
    edited June 28

    Same issue for me. META price has been reported correctly for years, and suddenly changed without any changes on my part. Quicken needs to fix the stock price data feed ???

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @terryblumenstein,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-726)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Cruz
    Cruz Quicken Mac Subscription Member ✭✭
    edited June 28

    Same is happening to me - Quicken for Mac. META prices are completely wrong and Quicken would not let me change the security from FB to META. It has been OK until last night (June 26, 2025). It got fixed for a few minutes around 9:00am today but it is broken again.

    [Merged Post]

  • Cruz
    Cruz Quicken Mac Subscription Member ✭✭
    edited June 28 Answer ✓

    By the way Quicken for Mac does not have the option to "report a problem" on the help section

    [Merged Post]

  • Cruz
    Cruz Quicken Mac Subscription Member ✭✭
    edited June 28 Answer ✓

    Never mind, just found it

    [Merged Post]

  • terryblumenstein
    terryblumenstein Quicken Mac Subscription Member ✭✭

    Quicken Anja - Reporting a Problem and trying to generate a Sanitized File freezes quicken, so can't send. Will try and send without file.

  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    Hello Mac super users, there are a couple of Mac users looking for answers over on the Windows post on this same issue. @Jon @John_in_NC


    Here is the Windows post:

    https://community.quicken.com/discussion/7963710/meta-ticker-issue-incorrect-price-or-mislabeling-edited

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • Great Blue
    Great Blue Quicken Windows Subscription Member

    Same issue for me: META is showing up as FB and the current price per share doesn't match the META price. Looking at prior months, it shows as FB but with a price that matches META. I've sent a Help Request and am awaiting a response. Has anyone found a solution?

  • wrl0458
    wrl0458 Quicken Mac Other Member

    Same issue for me - no ability to edit. Has anyone been able to resolve this issue?

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Great Blue

    I've sent a Help Request and am awaiting a response. 

    Does that mean you have reported the issue via Report a Problem? You will not get any response to that, you must contact Support directly to get any help.

    This is the Mac section of this forum. Are you using Windows or Mac? If Windows, there is a fix, but we have not seen any details for Mac.

    QWin Premier subscription
This discussion has been closed.

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