PNC & Discover accounts throw errors frequently

System
System Member admin
edited August 16 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

One Step Update: CC-501 "Unable to update these accounts because of an error on the Quicken server."

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  • halmenz
    halmenz Quicken Windows Other Member ✭✭

    having same problems with PNC, Discover accounts at least weekly sometimes multiple times per week. One day some accounts download but others error out with CC-501,502, 297-a errors. Has Quicken responded with any solutions

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited July 11

    Hello @halmenz,

    Thank you for letting us know you're seeing intermittent issues connecting with PNC and Discover. Are you currently seeing any error messages/codes with these financial institutions? If so, what is the exact error you are seeing (if possible, please include a screenshot of the error, with any personal information removed)? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Is there anything that is coinciding with when these errors occur? For example, a computer/program update? Do you use a VPN or anti-virus program? If you do, please try pausing those programs when using Quicken.

    Please be aware that there is currently a known issue connecting to PNC Bank - Direct Connect:

    https://community.quicken.com/discussion/7964074/new-7-11-25-pnc-bank-direct-connect-ol-297-a

    I look forward to your reply!

    Quicken Kristina

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  • halmenz
    halmenz Quicken Windows Other Member ✭✭

    continue to receive OL-297-A errors when try to download PNC transactions; errors occurred Saturday, Sunday, and Monday, July 12 - 14

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Thank you for confirming that you are seeing OL-297 errors with PNC. This is a known issue which has already been escalated internally for investigation and resolution. To get notified of any updates, once available, and know when the issue is resolved, I recommend that you bookmark the Community Alert I linked in my previous post.

    Thank you!

    (Ticket #11852631)

    Quicken Kristina

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