Quicken can't get into my Edward Jones account to update

Vermron · July 13

Telling me I've put in wrong credentials. I can go to Edward Jones website and put in the same credentials (which is correct) and get in, but Quicken can't

Brad L Vandermoon · July 13

anyone getting this edward jones connection error that just started today for me. BTW … I sent quicken the report. below is error report:

   Error Status: error
     Error Code: 15500
 Server Message: The system did not recognize the User ID or Password you entered. Please try again.
           Days: 1
        Snoozed: 0
        created: 2025-07-13 12:35:14 +0000
       modified: 2025-07-13 12:48:08 +0000
       lastSeen: 2025-07-13 12:48:07 +0000
          Count: 4
          fiBID: 823
         fiName: Edward Jones
       CER GUID: AD9A0401-2C16-4ABF-8681-0E2379C78CB0
     aggChannel: OFX

Bob Gabor · July 13

I'm experiencing same issue starting this morning.

Quicken Kristina · July 13

Hello All,

Thank you for letting us know you're seeing this issue. I forwarded this to the proper channels for further investigation and resolution. In the meantime, if you haven't already done so, please navigate to Help>Report a Problem and send a problem report with log files attached.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-13760)

bethwr · July 13

Same issue here. I'm logged into my EJ account without issue, but Quicken says I've input incorrect login credentials.

bethwr · July 13

https://community.quicken.com/discussion/comment/20498905#Comment_20498905

Where do we navigate to Help>Report a Problem? I cannot find where to do that.

Quicken Kristina · July 13

Hello @bethwr,

Thank you for letting us know you're seeing this issue also. You can find Help>Report a Problem in your Quicken program.

I hope this helps!

Dave Abbott · July 13

I am having exactly the same problem. Everything was fine until today. I have reported the issue from the error popup link.

traumacrna · July 14

Same as above. Reported the issue to Quicken

gbm · July 14

Same issue for me with Quicken for Mac. I sent an error report to Quicken.

DougHoegh · July 14

Still unable to connect this morning with same error others are reporting. Also sent error report

Quicken Kristina · July 14

Hello All,

There is now a Community Alert you can bookmark to track the status of this issue:

https://community.quicken.com/discussion/7964158/new-7-14-25-edward-jones-ol-332-a-15500

Thank you!

(Ticket #11856272/CTP-13760)

joeyb1180 · July 14

Same issue, my FA did not hear of any issues, has to be on Quicken side.

Linda Faye · July 14

Same problem - haven't been able to download Edward Jones transactions since July 3

Jako · July 15

Same issue

Old bull · July 15

Same issue What’s the deal somebody changing something?

jdshoe79 · July 15

Same here. Haven't been able to access since 07/11/2025.

data doctor · July 15

Same here. I've had this trouble since 7/11/2025 as well

Quicken Anja · July 15

Hello All,

We appreciate you reaching out!

This is a known issue that's currently being worked on. Please refer to the Community Alert previously linked by @Quicken Kristina for updates and status.

If you haven’t already, we recommend bookmarking the alert to receive notifications as soon as new information becomes available.

We apologize for any inconvenience in the meantime! Thank you.

Kunkel20 · July 15

Unable to direct connect to Edward Jones starting Sunday July 13th

bethwr · July 15

It seems like only a few people are having this issue. Has anyone found a work around? I have tried logging out, disconnecting EJ from downloads and changing the password. Still not working.

kentrubin · July 15

Same issue here. Any workarounds or fixes?

mmdn · July 15

Same here. Am hopeful Quicken will deal with soon.

Quicken Kristina · July 15

Hello All,

I tested in my Quicken this afternoon, and my Edward Jones account was able to successfully update. Is anyone still unable to update their account(s)?

Please let me know!

bethwr · July 15

Yes, it now works! I had to disconnect and reconnect the accounts, but it is now updated. Thank you.

Quicken can't get into my Edward Jones account to update

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