Franklin Templeton connection failures

NebularNovice
NebularNovice Quicken Windows Subscription Member ✭✭✭
edited August 24 in Errors and Troubleshooting (Windows)

I had trouble with my signon to Franklin Templeton as they changed their platform and format (yuk!). I have that straightened out now and can sign on to their site.

In the confusion I lost my Quicken setup for FT. I am unable to set up download to their site. I start the setup process, input my username and password. I then receive a text for 2FA. I input the code correctly and am then told: "Sorry. We have encountered an error. (It's not your fault.)" and Q is having trouble connecting. No error code.

I assume the 2FA text means the username and password were accepted by the FT website.

How do I correct this?

Quicken Classic Deluxe R63.21 using Windows 11

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @NebularNovice,

    Thanks for reaching out!

    I checked your account, and you’re receiving an internal error of FDP-106 (CC-506), which is a known issue that has been escalated, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • NebularNovice
    NebularNovice Quicken Windows Subscription Member ✭✭✭

    Thanks. At least I know to stop trying for now. I've marked the alert to stay informed.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20496961#Comment_20496961

    You're welcome!

    -Quicken Anja
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  • NebularNovice
    NebularNovice Quicken Windows Subscription Member ✭✭✭

    Color me disgusted. I am signed in, which lets me read this thread and respond, but when I click on Community Alert above, I am told:

    Permission Problem

    You don't have permission to do that.

    I also can see an alert to me that points to the same thing (I think), but get the same error message when I click on that.

    What happened there? How do I get to it?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited July 15

    Hello @NebularNovice,

    The “Permission Problem” message you’re seeing is because the Community Alert for the Franklin Templeton issue was marked resolved on 7/7/25 and, as per standard process, was archived 3 days later. Once archived, alerts are no longer viewable to general users—only admins and moderators retain access to those posts.

    If you're still experiencing the same issue despite the alert being marked resolved, we recommend contacting Quicken Support directly for further assistance and possible escalation if needed.

    Thanks for following up!

    -Quicken Anja
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  • NebularNovice
    NebularNovice Quicken Windows Subscription Member ✭✭✭
    edited July 15

    [Removed - Rant]

  • NebularNovice
    NebularNovice Quicken Windows Subscription Member ✭✭✭

    An expression of opinion about policy is a rant. ??

  • NebularNovice
    NebularNovice Quicken Windows Subscription Member ✭✭✭

    I contacted support and they were no help. I signed on to the Franklin Templeton website directly to validate that I had the correct signin data. We set up a test file, tried to download, and received the same error, shown as cc-501. The agent then told me that I need to do something with Franklin Templeton to authorize Quicken to access my data. This was despite me receiving the 2FA code and entering it within Quicken to validate Quicken's access.

    She was unable to tell me anything about what I needed to do on the FT website to give this permission. I sure would have thought that me entering the correct signin info and 2FA code within Quicken should have satisfied this.

    It's of course possible that the Alert which I can't see has the info I need. ??

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @NebularNovice,

    Thanks for providing more information!

    I have sent you a direct message. Please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

    image.png

    I look forward to hearing from you!

    -Quicken Jasmine

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  • LJM16
    LJM16 Quicken Windows Subscription Member
    edited July 24

    I’m having the same issue with Simplifi. Get an error message when trying to update my Franklin Templeton account. Hoping this gets resolved soon!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @LJM16,

    Thank you for reaching out to the Quicken Classic Community!

    Since you are using Quicken Simplifi, it would be better suited for you to reach out to Simplifi's Community directly with your concerns. Please click here to be redirected to Simplifi's Community.

    Alternatively, Simplifi Support can also be contacted.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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