New Fidelity Connection - Incorrect # of Shares/Missing Investment Accounts [Mac]

Today Quicken for Mac prompted me to update my connections for my Fidelity accounts, of which I have several under two different user names. They all reconnected fine, but three accounts have discrepancies. This post will focus on one.

I have an account which has a FDRXX security (money market, cash position) which does not show up on my Quicken ledger. It's just not there and the the total brokerage balance is missing the FDRXX amount. All other securities have the correct balance.

Needless to say, a missing security is a serious issue.

What a mess. The last time there was a problem with tracking my Fidelity 401k in Quicken I lost several years of historical data because I had to rebuild my account. After changing to the new connection method, it's looking very similar to that previous disaster. My connected account shows a balance $163K higher than my actual balance after the change. I think I can see the funds that were either duplicated or added erroneously but I have no idea how to delete them from the ledger in Quicken. The erroneous balances go back to 4/2024 in Portfolio view. I can't tell you how frustratingly bad this is. I had not quit the app for 3 weeks so had no auto-backup (my bad). And did not think to backup before changing the connection (also my bad). Lesson learned. Perhaps Quicken should add a prompt to backup the data file for any change that affects connections since it seems there's a decent probability for data mangling.
I added/linked to the same Fidelity account using a different name in Quicken to try and rebuild the account, and the balance is closer (still $900+ in cash and $30K in a fund that I don't own), but now, just like last time, I only have 2 or so months of Fidelity history (their limit I guess).
This is a BIG problem Quicken peeps. What the &*^$% happened and will it be fixed so my long standing Fidelity account in my data file reflects my actual investments???

Last night I converted to the new Fidelity connection. Upon the automatic update, it downloaded the same transactions it had already downloaded the previous time (separate issue, which I'll raise if it happens again). I don't see any other duplicate downloads, which is good.

But these transactions' share quantities are rounded to 2 decimal places instead of the 3 places it was rounding to previously. My Fidelity statements display to 3 places. This discrepancy is bad for reconciliation.

But also, it's rounding the share quantities incorrectly. This will make reconciliation impossible.

This happened across all my Fidelity accounts (401k, IRAs, HSA). In fact, in my brokerage account, it rounded to the nearest integer, not even to any decimal places. The duplicated download helps us see this in one account:

My Fidelity CMA has zero cash and all assets invested in FDLXX (Treasury-Only MM Fund). If I have $10,000 (example only) invested in FDLXX, after I download, my account shows FDLXX $10,000 and CASH $10,000. I fixed this yesterday by adding a Balance Adjustment transaction in the register to subtract the Cash, but when I downloaded again today, another Balance Adjustment transaction was automatically added bumping the cash up to $10,000 and the error was repeated. I did send in an error report from Quicken Mac both yesterday and today. I'm sure this isn't only happening to me. This is after going through the process to migrate the Downloads to the new Fidelity download process (which also required fixing the balances on my traditional IRA and Roth IRA accounts).

One other issue is that the Quicken screen that comes up after reconnecting Fidelity with the new download process is that the user is given the choice of Simple or Full Transactions (whatever-its-called) downloads, BUT…it applies to ALL Fidelity accounts. A user that has some accounts set to Simple and some to full download has a dilemma. I think the workaround is to set all accounts to Simple and then after the first successful download, go into each account that should be set to full transaction download and reset the download from Simple to full transactions…but that's just my guess. The program should allow the setting for EACH account, not a blanket Simple or Full transactions.

But the issue in the first paragraph is the priority. My account balance shouldn't be DOUBLE the real amount. Thanks in advance.

So, a new wrinkle on my issue today. The errant placeholder showed up this morning as expected but I also received an interest payment (yesterday was the last day of the month). And it interest payment has the same description as the placeholder. "FDIC INSURED DEPOSIT AT CITIBANK NOT COVERED BY SIPC". I have reported this again to Quicken in app. I have also changed my Cash position for this account from FDIC insured to SPAXX to see if this is related to the type of cash position.

I have the exact same issue with three different transactions.

Update on my issue: I moved the cash in my Fidelity Cash Management account from FDIC Insured to SPAXX and this seems to have resolved my issue for now. I am no longer seeing the recurring placeholder. I would like to see this bug fixed but it's less critical (for me) at this point.

I have the same issue with placeholder for Fidelity Government Cash Reserve (FDRXX) after the conversion of the download method from Direct Connect to EWC+. During the conversion, I selected the Quicken Recommeded method of coverting the money security to cash balance, instead of tracking money securities. Basically, I encountered 2 problems.

1. It created the incorrect placeholder for FDRXX. Even I have deleted it manually, it came back again.

I agree with another comment above that the placeholder is likely being created because Quicken thinks I'm missing something. Problem is, I'm not missing anything.

2. Even I have selected not to track the individual money security (e.g. SPAXX, FDRXX), but the next download from Fidelity still tried to track the money securities and separate them from the cash balance. As a result, my Fidelity account shows the cash balance as partialy as CASH, and partially as the security.

Please fix this problem.