zzz-Fidelity Updates

Has anyone been able to get 401ks (i.e. Fidelity Netbenefits) to download correctly. I don't see Fidelity Netbenefits as a banking institution option any longer, and if I use Fidelity investments for the 401k, it doesn't download detailed transaction information.

The following has also been provided to my Fidelity account team.

I was under the impression that Fidelity and Quicken are ‘joined at the hip’ when it comes to transmitting and swapping data for matching accounts, i.e., they talk to each other in such a way that would lead a customer to believe that when we get a statement from Fidelity and we look at the accounts balance in our Quicken file for the statement end date the balances would match. They don’t.  In fact, after several years I have yet to get a monthly statement from Fidelity that matches my Quicken accounts.

I put the fault equally on Fidelity and Quicken for this lack of account transaction synchronization since both company profiles talk about the inter-connection that exists when Quicken asks Fidelity for an update of transactions executed on the Fidelity side. Again, this transactional synchronization appears to have some holes, e.g.:

1. Regardless of the Fidelity account, almost all the transactions (buys, sells, reinvests, etc.) for the Fidelity Government Cash Reserves (FDRXX) short-term fund never show up in my Quicken accounts when an Online Update in Quicken is performed.  This puts a burden on me to create the transactions manually in Quicken to make the accounts match so I can properly reconcile the account to the Fidelity statement.  I should not have to do this work except on a rare occasion when something ‘goes bump in the night’ and a human’s eye needs to investigate the abnormality.
2. Every month there are transactions received by Quicken from Fidelity that may be dated say 6/30/2025 and are included in the Quicken account holdings balance as of 6/30/2025.  Rightfully so.  However, several times these transactions have not been included in the statement from Fidelity therefore providing an overvalued Quicken account against the statement from Fidelity. In order to obtain equal account balances, I have to change the processing date of any such transactions in Quicken to a 7/1/2025 date so that Quicken does not reflect them in order to obtain equal account balances and proper reconciliation to the Fidelity statement for 6/30/2025.  Reconciliation becomes burdensome as a result.
3. The balance of our accounts, i.e., IRA and Brokerage accounts in Fidelity and Quicken are never in balance.  They may only be off by a dollar or so, but they shouldn’t be off at all.  I believe this is due to the different decimal positions used by Fidelity and Quicken when calculating and reporting number of shares and cost/value numbers.  I believe a review of possible differences in field definition, values, and rounding methods should be undertaken to alleviate these differences which might lead to a more accurate reporting of these important values.

I'm on a Windows 11 Version 24H2 for x64-based System, Quicken Version R63.21, Build 27.1.63.21.

Requesting Moderator reply:

I'm one of the victims of this fiasco looking for the best way to restore some sanity to my Quicken. In view of the earlier post that said this conversion is no longer being offered, if I restore a backup from before the conversion, will subsequent attempts to update Fidelity accounts revert to the previously working Fidelity download method without still truncating data etc.etc? If so, then perhaps we can all do a restore and wait while Quicken and Fidelity get their act together and offer (hopefully!) a working conversion before attempting to try doing it again.

Well, yes and no. When I first did the swap, I noticed the downloaded transactions didn't look right. I noticed the accounts detail page also looked wrong. The I spotted the "Tax Deferred" box was unchecked. When I checked it, it also allowed me to designate the account as a 401K. When I did, the Complete Transaction button was checked. However the downloads still did not have the transaction detail. After messing with it some more, I reverted back to a backup before the change to maintain use of DC instead of EWC+ for now until some of these issues get resolved.

It could be your NetBenefits account was switched to Simple investment tracking, and you had no transactions of a certain type to your account. I think this happened to me. I do see Dividend & Contribution transactions downloaded (haven't accepted yet). Back when it used DC, I would get ReinvDiv, Bought & Added transactions. The Added transaction was for Roth in-plan conversion.

Several days ago I noticed that ZZZ showed up as an addition to my account name when I would perform OneStep update. However, this change didn't impact my account when I downloaded transactions (everthing was working fine).

Fast forward to this morning (8/2) and when I went to update my Friday transactions nothing downloaded. Unfortuately, Friday is when I make my normal weekly purchases in all of my Fidelity accounts plus I had rebalanced one account (50+ transactions).

So based on previous experience I manually updated, entered all my tranactions from Friday (8/1) which took over an hour and manually balanced all my accounts. Next I deactivated online set-up and started the process to reactivate all my accounts.

First thing I noticed is that Fidelity NetBenefits is no longer listed as a financial institution for my 3 401(k) accounts. The only option was Fidelity Investments. In the past the only way to get investment transactions for 401(k) accounts was to use Fidelity NetBenefits for my 3 401(k) accounts.

Second thing I noticed is the new log-in screen at Fidelity where I had accept Fidelity's terms and conditions. No big deal and I understand this acknolwegement and agreement to share data. So I selected the accounts and accepted the terms.

Third, I finished the steps in Quicken; matching up Fidelity accounts with Quicken accounts. However, Quicken still isn't downloading any of the transactions from Fidelity.

Quicken Kristen

I am able to change to Complete ONLY when Online Services is not set. If I do "Set Up now" and authorize my accounts, all accounts then switch (without user interaction) to "Simple", Connection Method indicates Express Web Connect+

, and the General tab reflects —-

Soooo, while having a connection to Fidelity, my option is Simple — Positions Only. Am I missing some option to get back to "Complete"?

[Edited - Removed Personal Information]

Previously in July when I had to 'authorize' my Merrill Lynchc account, the tracking changed to Simple. In order to change back to Complete, I removed the connection. Today, I reactivated the connection method with ML and the tracking method remained as Complete. 'Automatic entry is OFF' and 'Reconcile using online balance' is not checked.

I just did the connection update to EWC+ this week.

When I did the EWC+ update, it did ask me if I wanted to use the FCASH (Fidelity's sweep account) account as Cash — I said yes. But when I do the Reconcile and input my current cash balance, Quicken treats "Cash" separately from FCASH.

My Fidelity IRA accounts have the Cash Representation button in the "Update Cash Balance" option (to be able to set FCASH as Cash).

My regular Brokerage/Investment account does NOT show this button.
1) How can I get Quicken to treat FCASH as Cash balance?
2) Is there a way to get the Cash Representation button back for Fidelity Brokerage/Investment accounts?