American Express - no accounts able to download transactions - July 2025

MoniK · July 14

Hi,

This problem began about ten days ago. Another thread addressed the problem but that thread is now closed.

Why close a thread about a problem when the problem still exists??

Connection status displays this message:

"We were unable to connect to American Express. Please try again later. If this issue persists, contact Quicken Care and report this error code and institution name. (FDP-401)"

Thanks, and looking forward to Quicken resolving this problem ASAP and keeping the discussion open until Quicken solves the problem.

UKR · July 15

I haven't seen any discussions here in the Community related to AmEx and error FDP-401, so this might be something specific to your computer configuration.

If you haven't done so already, I'd say it's time to contact Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Jasmine · July 15

Hello @MoniK,

Thanks for reaching out!

Upon further review, I can see that you are also receiving the FDP-401 error internally with your American Express account(s). Before continuing, I would like the opportunity to review your logs in hopes of gaining more insight behind what is causing this error. You can submit your log files by navigating to Help > Report a Problem.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

Please let me know once you have submitted your logs so that we can continue troubleshooting!

Boatnmaniac · July 15

@MoniK said:

This problem began about ten days ago. Another thread addressed the problem but that thread is now closed.
Why close a thread about a problem when the problem still exists??

This is a users community forum for discussions among users and Quicken's Moderators of this site. It is not a Quicken tech support site. The moderators rely on we users to post about current issues/concerns. When the posts have stopped for about a month it is assumed that the thread has grown stale because of a lack of interest or because the issue/concern has been resolved so the thread then gets closed.

Often (not always) a Moderator will post an inquiry about the status of the issue/concern so the thread does not get closed prematurely. No response to that inquiry will usually result in the thread being closed a few days later.

If/when someone wants to discuss the topic of a closed thread then they need to do what you did: Start a new discussion. In such cases it is often quite helpful to copy/paste the URL for the closed discussion thread into the new discussion.

nathanroemer · July 16

Exact same problem here. I submitted a report to Quicken.

QknUserSF · July 17

Same issue here. I also submitted a report to Quicken.

Charles T · July 20

Same thing. Reported it. Update appreciated.

Charles T · July 20

**** Update **** - I reset the connection two more times and it finally worked. Pleasant surprise.

richard13 · July 21

I just started getting this error (FDP-401) when attempting to download American Express transactions today. I retried but to no avail.

Attempting to update the connection also failed with the same error. Here it was pretty odd. Initial connection to AMEX was ok. I chose the accounts I wanted to be authorized. I got a message saying "We're sorry…" but before I could read it, the page refreshed again saying "Your accounts have been authorized successfully". Regardless, the error recurred. I have reported it to Quicken.

MikeL2 · July 21

Same issue…

Paul1 · July 21

Me too…

"Quicken cannot connect to this account."

Quicken Jasmine · July 23

Hello All,

Thank you for coming to report this issue.

I have sent this issue over to my teams for further investigation. At this time, there is no ETA. However, I will update this thread with more information once it is received. If you have not already, please use the instructions in my previous response to submit a problem report!

We appreciate your patience and support as we work towards a resolution.

(CBT-743)

Quicken Jasmine · July 28

Hello All,

We just wanted to check in to see how the issue has progressed. Are you still experiencing this issue? Has it migrated into something new? Did it self-resolve? Were you able to resolve the issue? If so, what did you do?

Thanks!

richard13 · July 30

I am no longer seeing this issue. Thank you Quicken Jasmine!

Jhopk4 · July 31

I also am encountering this issue with American Express accounts, but it is intermittent. If I am persistent and "retry" enough times, some times it finishes updates successfully, but more often than not, unsuccessfully with "FDP-401" error. Most recent was today (7/31/25) with 2 unsuccessful attempts and final a 3rd with success.

richard13 · August 1

Well, I thought this was fixed but now it's back!

Kathy P. · August 4

I see that there has been an ongoing issue with this since March 2025 but is there any solution to this?

richard13 · August 4

And my issue is resolved again…

Kathy P. · August 21

As was mine….

American Express - no accounts able to download transactions - July 2025

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