Citibank errors

jandrewhamilton
jandrewhamilton Quicken Windows Subscription Member
edited August 5 in Download, Add/Update Accounts (Windows)

having a problem for over a week now where citbank can only handle one account connection at a time. I have to alternatively disconnect and then reconnect acccounts to get any downloads and i get messages that Quicken cannot find accounts at citibank when they are clearly there. Looks like only one account dowload works at a time even though all should be connnected and it worked previsouly.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jandrewhamilton,

    Thanks for reaching out and sharing those details.

    To help us dig a little deeper, could you let us know—Are all of the Citibank accounts using the same login credentials, or are they tied to different usernames/passwords at the financial institution?

    Looking forward to your reply!

    -Quicken Anja
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  • ricksvt52
    ricksvt52 Quicken Windows Subscription Member ✭✭

    I am having a similar Citibank issue but I only have one acct with them.

    When I run an update, my Citibank acct transactions are downloaded OK but the Update Summary says "Citibank is reporting connection issues. The associated accounts can't update right now. We are investigating the issue."

    So my Citibank transactions are downloaded into Quicken OK but the Update Summary error message says they were not downloaded.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ricksvt52,

    Thank you for sharing these details on what you are experiencing!

    Just to clarify—does the error message you're seeing appear in a yellow box within the One Step Update Summary?

    When you have a moment, could you please provide a screenshot of the error? That will help us better understand what’s showing and guide the next steps. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your reply!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from either of you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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