Dual Monitor Display Issues

DisplacedHoosier
DisplacedHoosier Quicken Windows Subscription Member ✭✭✭✭
edited September 13 in Errors and Troubleshooting (Windows)

I see a number of closed discussions on this issue, but wondering if anyone has been able to find a successful resolution to this…

When using dual monitors in the same resolution and scale, I frequently have artifacting on the 2nd monitor when clicking or displaying particularly on "Home View" graphs. Often the program appears to be "painting" the callout information in the wrong place and on the wrong monitor.

image.png

Wondering if there is a known resolution or if this is a bug Quicken is actively working to resolve.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @DisplacedHoosier,

    Thanks for bringing this up!

    This is a known issue with an open ticket, and our development team is currently working on a resolution. Unfortunately, we do not have an ETA available at this time.

    Thank you!
    (CTP-12046)

    -Quicken Anja
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  • nmestanas
    nmestanas Member ✭✭✭✭

    That screenshot looks familiar.

    Here's a thread with some useful (hopefully) info. I had this issue but followed the recommendation from RocketJSquirrel that resolved mine. Look for my post where I linked it. I recall someone else traced it to their docking station.

    https://community.quicken.com/discussion/7958719/monitor-issues-after-windows-11-upgrade
  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 2

    Thanks for jumping in and sharing that info, @nmestanas—really helpful!

    -Quicken Anja
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  • pressurecooker1
    pressurecooker1 Quicken Canada Subscription Member

    So what is the ETA on this fix? This problem is a huge inconvenience…. It makes the calendar feature almost useless.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @pressurecooker1,

    Thanks for chiming in!

    As mentioned earlier, there is currently no ETA available. Quicken’s product development teams typically do not provide estimates for when fixes will be completed and released. We appreciate your patience as they work on resolving this issue.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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This discussion has been closed.

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