PNC Direct Connect NOT Working

WBajwa
WBajwa Quicken Windows Subscription Member ✭✭✭
edited October 13 in Download, Add/Update Accounts (Windows)

As of August 14, 2025, the PNC Direct Connect is not functioning. Quicken for Windows Version: R63.21 Build 27.1.63.21 - Any ideas?

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @WBajwa,

    Thanks for letting us know.

    I just want to gather a few more details to better understand what’s happening with your PNC Direct Connect connection:

    • When you attempt to update, are you receiving any specific error code or message in Quicken?
    • Have you been able to connect successfully in the past with Direct Connect for this account, or is this the first time you’re setting it up?
    • Did this start suddenly today (Aug 14), or have you noticed issues leading up to it?
    • Is the connection failure affecting all PNC accounts in Quicken or just specific ones?
    • Have you made any recent changes to your PNC online banking login, security settings, or connection method?

    The answers will help narrow down whether this is a temporary outage, a configuration issue, or something else.

    -Quicken Jasmine

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  • WBajwa
    WBajwa Quicken Windows Subscription Member ✭✭✭
    edited August 14
    • >When you attempt to update, are you receiving any specific error code or message in Quicken?
      No error codes, but no information is downloaded. I can download manually.
    • >Have you been able to connect successfully in the past with Direct Connect for this account, or is this the first time you’re setting it up?
      I have been using Direct Connect for a long time.
    • >Did this start suddenly today (Aug 14), or have you noticed issues leading up to it?
      Quicken stopped downloading transactions on or about August 11th.
    • >Is the connection failure affecting all PNC accounts in Quicken or just specific ones?
      All PNC Accounts are affected.
    • >Have you made any recent changes to your PNC online banking login, security settings, or connection method?
      No changes have been made in login, security settings, or connection method. Hope this information helps.
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @WBajwa,

    Thanks for providing all those details!

    Based on what you’re seeing, please review this support article regarding missing transactions or new transactions not downloading in Quicken for Windows. It explains common reasons why accounts might stop downloading recent transactions and provides context for troubleshooting.

    As mentioned in the article, if this issue continues beyond a one-time occurrence, your financial institution may need to escalate it on their end, since Direct Connect relies on the bank’s servers and Quicken doesn’t have direct access to them.

    Thank you!

    -Quicken Anja
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  • Rick8
    Rick8 Member ✭✭✭✭

    Well, this is another of the many companies that will not download transactions this week. This is the first Direct Connect. The rest are Sallie Mae and Fidelity Investments which are Express Connect +. When is Quicken going to fix the problems with the Download Functions for accounts? It never ends.

    Using Quicken Premier R63.21 and Windows 24H2 all patches.

    I have submitted all online through Quicken.

    Getting very tired of paying for something that has not worked for 5 days straight for the last 2 years!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rick8,

    Thank you for letting us know you're also seeing this issue with PNC. If you haven't already done so, please start troubleshooting by following the troubleshooting in the article linked earlier in this discussion.

    https://community.quicken.com/discussion/comment/20504126#Comment_20504126

    Thank you!

    Quicken Kristina

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  • Rick8
    Rick8 Member ✭✭✭✭
    edited September 12

    Quicken Kristina, The issue is not that I am missing transactions, it is that Quicken is not downloading them at all. I tried your link above and do not have a reset button on any of my registers. I do not have any filters on and all are sorted by date. Thx.

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  • Rick8
    Rick8 Member ✭✭✭✭

    So this morning 9-13, PNC Bank is downloading transactions, it just does not show up on the download summary, nor post it as updated under the account name on the account page. If there are no transactions to download, it shows nothing about the connection or update anywhere so you have no idea that it updated at all.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I'm glad to hear that it is downloading transactions. To clarify, was it not downloading yesterday, or was the problem that the transactions were there, but you weren't receiving notification that there was anything new to review?

    Thank you!

    Quicken Kristina

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