edward jones connection error 15500

Brad L Vandermoon
Brad L Vandermoon Quicken Mac Subscription Member ✭✭✭✭
edited October 25 in Download, Add/Update Accounts (Mac)

now getting the above connection error to edward jones. i know the password i am entering is correct and i have logged in to edward jones. are others seeing this error from edward jones?

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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello again,

    This issue has been escalated, and there is now an active Alert for it. At this time, we do not have an ETA for a resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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Comments

  • DominickF
    DominickF Quicken Windows Subscription Member ✭✭

    I'm using Quicken for Mac and I don't see a connection error number, but I get: "Did you mistype your sign-in info? Please re-enter your credentials for Edward Jones." even though the password and everything is correct. I've made the password fewer than 20 digits and have removed special characters, but still no luck.

  • Brad L Vandermoon
    Brad L Vandermoon Quicken Mac Subscription Member ✭✭✭✭

    @DominickF i get same error when i try to fix the 15500 connection error.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 16

    Hello @Brad L Vandermoon & @DominickF,

    Since you’re receiving Error 15500, we recommend reviewing this support article.

    This is the exact error you’re encountering, and the article provides additional context about what it means (essentially that the financial institution is rejecting the credentials) along with the recommended troubleshooting steps for Quicken for Mac.

    Also, there is currently an open alert for Edward Jones blocking Quicken traffic, which is still ongoing and may also be contributing to the issue. We do not have an ETA at this time. Please refer to this Community Alert for any available updates.

    Additionally, we will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-769)

    -Quicken Anja
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  • RJMRJM
    RJMRJM Quicken Mac Subscription Member

    I also have this same issue. My Edward Jones accounts have not updated for a month. I do not understand how this issue is still not resolved. Please give this issue your highest priority!

    Sincerely,

    A very frustrated paying customer!

  • bethwr
    bethwr Member ✭✭✭

    Each time I try to download transactions, it asks me to add my password to the keychain, and then it tells me it's the wrong password again. What the heck.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @RJMRJM & @bethwr,

    Thank you both for sharing your experience. I understand how frustrating this issue can be. Please refer back to my previous response for guidance on the current status and steps being taken.

    If you’d like to contribute to the investigation, please submit a problem report from within Quicken (Help > Report a Problem) with your log files and screenshots attached. Once submitted, we can add your information to the ongoing ticket.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello again,

    This issue has been escalated, and there is now an active Alert for it. At this time, we do not have an ETA for a resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • K.Silverstein
    K.Silverstein Quicken Mac Subscription Member ✭✭

    Quicken Classic Deluxe for Mac v 8.2.1 under OSX 15.6 on a MacBook Air 15" M2 2023: Same problem appeared about 3 days ago. The connection dialog gives this diagnostic: "Did you mistype your sign-in info? Please re-enter your credentials for Edward Jones." even though the password and everything is correct. The existing login and password work correctly with Edward Jones account access, but not through Quicken. Access was previously fine for at least 5 years.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20504316#Comment_20504316

    Hello @K.Silverstein,

    Thank you for sharing your experience. I understand how frustrating this must be, especially after years of successful access. As noted in my previous response, this issue has been escalated, and there is an active Community Alert for Edward Jones blocking Quicken traffic. Please refer to that alert for the latest updates and information.

    We appreciate your patience while the investigation is ongoing.

    -Quicken Anja
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  • bethwr
    bethwr Member ✭✭✭
    edited August 16

    [Removed - Off Topic/Rant]

  • michael7572
    michael7572 Member ✭✭✭

    I've had this issue since Friday and just submitted a report through Quicken.

  • Old bull
    Old bull Member ✭✭

    This is becoming more and more frequent it seems.. Are programming changes being made and installed without through testing..

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20504321#Comment_20504321

    Hello All,

    Thank you for continuing to join this thread and keep us updated.

    Please bookmark the alert that was previously posted in this thread by @Quicken Anja for all further updates.

    We appreciate your continued patience and support!

    -Quicken Jasmine

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  • Woelfman
    Woelfman Quicken Windows Subscription Member

    This download issue with Edward Jones transactions has been going on for 3 days. What needs to be done to get this the proper attention to address a resolution for this problem?

    Thanks.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Woelfman,

    Thank you for checking in!

    As mentioned earlier in this thread, there is already an active Community Alert regarding the Edward Jones download issue. The problem has been escalated and our teams are working with the financial institution to resolve it, though unfortunately we do not yet have an ETA for a fix.

    In the meantime, the best way to contribute to the investigation is to go to Help > Report a problem within Quicken and submit your logs/screenshots.

    Please also bookmark the Alert linked earlier in this discussion, as that will be updated with the latest information as soon as it becomes available.

    We truly appreciate your patience while this is being worked on.

    -Quicken Jasmine

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  • David Bockstanz
    David Bockstanz Quicken Mac 2017 Member ✭✭

    This seems to happen monthly. There must be some EJ update that kills the connection.

  • Doc C
    Doc C Quicken Windows Subscription Member ✭✭

    Add me to the list of unhappy Quicken user with an Edward Jones Account. It's not like they are a start up local bank. Been fighting this for more than a month. Found a work around that worked for a while. Did a Update while in my EDJ account by using the gear Icon top right. Tried to delete and got the Simple-Position only screen which is totally worthless. Amazing Quicken had no problem charging my Credit Card "4 days ago". My first use of Quicken was Version 2.0. Close to 40 years ago. Sounds to me like it would be a waste of time to try phone support!

  • bethwr
    bethwr Member ✭✭✭
    edited August 18

    Could we please have an update to this that would give assurance that it's making progress toward resolution? So far it's been several days and the only communication I've seen is that it's a known issue that's been escalated.

    Thank you.

    Also, if there is a work around, could you please advise?

  • Swabs
    Swabs Quicken Mac Subscription Member

    update please. We pay money for the use of quicken. Maybe if refunds were given things would get fixed quicker.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    We pay money for the use of quicken. Maybe if refunds were given things would get fixed quicker.

    They can't give refunds for things that are out of their control. Most connectivity problems start with a financial institution making changes to their back-end servers, and many (not all) such problems require the financial institution to fix what they broke and for the third party connectivity provider Quicken uses (Intuit) to make changes to adapt to the financial institution's changes. Quicken can report the problems to Intuit, but is rarely involved in the actual technical resolution for connectivity issues.

    Quicken Mac Subscription • Quicken user since 1993
  • kmckinnon
    kmckinnon Quicken Windows Subscription Member ✭✭

    Add me to the list of Quicken users with an Edward Jones Account that won't update. I'm using Direct Connect. I saw the problem a week or two ago when I did I reset on one of my EJ accounts to get it working again. But that's been short lived as all my atte3mpts to Direct Connect are now failing with bad credentials. I am able to login at EJ's website with the same ID and Password. I will monitor the Community Alert for a reso;lution.

  • David Bockstanz
    David Bockstanz Quicken Mac 2017 Member ✭✭
    edited August 19

    I can connect now

    Thank you

    This is happening fairly often - how will it be prevented in the future?

  • dblski
    dblski Quicken Windows Subscription Member ✭✭

    I just tried at 7:54 CDT and I finally have downloaded my EJ transactions. So things appear to be working for me. Could not retrieve these transactions since Friday August 15th, but now seems to be fine.

    It would be great to know what the root cause of the problem was and if there is a way we can tell from the quicken logs if future issues are with quicken or EJ. How can we determine who to contact if there is a problem?

    Thanks for the fix.

  • Brad L Vandermoon
    Brad L Vandermoon Quicken Mac Subscription Member ✭✭✭✭

    @dblski mine too is working and i could not agree more with your request for an explanation of the problem and fix.

  • Sean Franklin
    Sean Franklin Quicken Mac Subscription Member

    Changing my password to contain only letters & numbers seems to have sorted it for me. Maybe coincidence, but that's a solution I saw on an earlier iteration of this issue.

  • Carolyn
    Carolyn Member ✭✭

    I changed my password to only letters and numbers but that didn't work for me. Still having the same problem 8/19/2025

  • RJMRJM
    RJMRJM Quicken Mac Subscription Member

    As of 8/20/2025, I can finally download my EDJ transactions after having this issue for over a month! This was a very frustrating experience with Quicken and I hope Quicken does a deep dive to not only identify the cause, but even more importantly, why it took so long to resolve.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    We are happy to hear that this issue is resolving for some of you. If you are still experiencing this issue with Edward Jones, please let us know.

    Thanks!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • DenverCoDave
    DenverCoDave Quicken Windows Subscription Member

    I had a similar problem with downloading transactions from Edward Jones. After several days, I decided to change my password. I logged into Edward Jones and went to edit my password. I entered my current password and got an error message that my password did NOT meet the requirements. It actually did, only letters and numbers. I ended up calling Edward Jones and they reset my password. Updated the password, and now Quicken can download transactions again. So the error appears to have been on the Edward Jones side.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20505321#Comment_20505321

    Thank you for sharing this information. I am happy to hear that you were able to resolve the issue!

    -Quicken Jasmine

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This discussion has been closed.

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