One Step Update - "Unspecified Bill Presentment Account was not synced."

cmarshall1008
cmarshall1008 Quicken Windows Subscription Member ✭✭
edited October 5 in Download, Add/Update Accounts (Windows)

Throughout the day today, I performed the OSU and was presented with a "Quicken Cloud Sync Errors" with the following?

Severity: Important

Description: The account "Unspecified Bill Presentment Account" was not synced. An internal error occurred while processing your request [RequestId = null]. Please try again later.

I'm presented with a "Apply Now" button, but that just leads me back to the above.

Any ideas?

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Comments

  • [Deleted User]
    [Deleted User]

    @cmarshall1008 please see this thread. It discusses several solutions to this issue and might provide a solution for you.

    https://community.quicken.com/discussion/7964997/r-64-19-new-error-unspecified-bill-presentment-account
  • cmarshall1008
    cmarshall1008 Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20504825#Comment_20504825

    Thank you. I did a search before posting but didn't see any results. Apparently I need to brush up on the search here. Best.

  • Mr Groggles
    Mr Groggles Quicken Windows Other Member

    PROBLEM FIXED! I’ve been having this error for about a week now. Started to become troublesome, as my desktop version of quicken was not syncing with the cloud, which was working with my mobile devices. I sent a help ticket in through the desktop feature, but no one replied. Called yesterday and talked to an agent. All they had me do was to sign out of my quicken account on the desktop software and sign back in. That’s it. Took a while to resynch over 14,000 entries, but it eventually completed without errors.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Mr Groggles,

    Thanks for sharing what worked for you!

    Below I’ve added the step-by-step instructions for what you said worked, so it’s available for other users who come across this thread:

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID) image.png
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Thank you!

    -Quicken Anja
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  • EJA
    EJA Quicken Windows Subscription Member

    I have had it with Quicken. I have this same presentment issue. I sent Quicken all of the files 2 weeks ago. I have tried all of the fixes indicated above. Still have the same error.

    Can someone from Quicken address this please?

  • EJA
    EJA Quicken Windows Subscription Member

    Still no response from anyone from the community or from Quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @EJA,

    Please be aware that the Community forum is primarily user-to-user based with only a handful of us mods. Therefore, responses are not immediate.

    Since the troubleshooting above did not resolve the issue, I recommend that you contact Quicken Support directly for further assistance, since they have access to tools that we can't access on the Community and they are able to escalate the issue as required. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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