Qkn sync hangs up (processing data)

Qkn-stinks
Qkn-stinks Quicken Windows Subscription Member
edited September 24 in Errors and Troubleshooting (Windows)

Cloud sync OFTEN hangs up just spinning the circle on “processing data”. This has been happening sporadically but at least once every three months or so. Last time, I signed out and signed back in and that solved the problem. But not this time. I reset the cloud data. Of course, Quicken doesn’t tell you clearly that you resetting cloud data will cause you to lose all the data that you entered on your mobile since the last successful sync. Now I’m sitting and re-entering the lost data. [Removed - Rant] WHEN WILL QUICKEN FIX THIS [Removed - Language] PROBLEM FOR GOOD? I’m going to be out of town for a week and I’m not confident entering data on the mobile as I might encounter the same issue again. Is there a permanent fix for this (other than quit using Quicken)?

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Qkn-stinks,

    Thanks for taking the time to share the details of what’s happening.

    I’d like to ask a few clarifying questions so we can get a better sense of what’s going on:

    • Does the sync hang every time you attempt it now, or is it still intermittent?
    • Are you syncing all accounts and data, or just selected accounts?
    • When you reset the cloud, did you also try creating a new test data file to see if the issue happens there as well?
    • Are you using any VPN, firewall, or security software that could be interrupting the sync process?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7965207/qkn-sync-hangs-up-processing-data

    Just checking in!

    -Quicken Jasmine

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  • ghendjr
    ghendjr Quicken Windows Subscription Member

    I'm getting the same issue but mine does it every time i try to sync with the cloud.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ghendjr,

    Thank you for letting us know you're seeing this issue every time you sync to the cloud. To help troubleshoot, please provide more information.

    1. When did this issue start?
      1. Was there anything else that happened around the same time, such as a program/computer update or an unexpected program/computer shutdown?
    2. Do you have your Quicken file located directly on your local hard drive?
      1. Is the file synced with any cloud service (such as OneDrive, iCloud, or Dropbox)?
    3. Are you doing the cloud sync as part of One Step Update, or doing the cloud sync separate?
    4. Are you syncing all your accounts, or just selected accounts?
    5. Do you use a VPN, anti-virus, or firewall that may be interfering with the connection?
    6. Does the sync eventually finish, or do you have to force close the program?
      1. If you do have to force close the program, how long do you wait before you do so?

    I look forward to your reply!

    Quicken Kristina

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This discussion has been closed.

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