truist CC-502 for 3 weeks

ecv
ecv Quicken Windows Subscription Member ✭✭
edited October 12 in Download, Add/Update Accounts (Windows)

My Truist downloads have effectively been down for 3 weeks. It worked once in repeated tries. Today I followed Q advice and disconnected from Truist and now can't reconnect. "Connection Temporarily unavailable" message cc-502.

Any suggestions?

Thanks

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ecv,

    Thank you for letting us know you're impacted by this issue. It is a known issue that our teams are already working to resolve. If you haven't already done so, please bookmark the Community alert linked below to receive notification of any updates, once available, and know when the issue is resolved.

    https://community.quicken.com/discussion/7963886/reopened-7-15-25-truist-online-banking-bid-change-fdp-102-ol-293-a

    Thank you!

    (Ticket #11837690)

    Quicken Kristina

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  • ecv
    ecv Quicken Windows Subscription Member ✭✭

    This problem has existed for a month now. There is no excuse for either Quicken or Truist that it has not been resolved.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20501146#Comment_20501146

    We completely understand your frustration with this ongoing issue. Please understand that this issue has not been forgotten and is actively being investigated.

    We appreciate your continued patience and support!

    -Quicken Jasmine

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  • RGH2025
    RGH2025 Quicken Windows Subscription Member

    Is there any resolution to this issue? Unable to download transactions from Truist - followed steps to deactivate and reactivate accounts. Still receive following error message

    Quicken-Truist-Error CC502_20250821.jpg
  • beetreaux
    beetreaux Quicken Windows Subscription Member ✭✭

    It's now been a month! The Ticket/Thread linked above has not been updated and it's still not working! https://community.quicken.com/discussion/7963886/reopened-7-15-25-truist-online-banking-bid-change-fdp-102-ol-293-a😡

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Our teams are still working to resolve the issue. Currently, there are no new updates. If you haven't already done so, please bookmark the Community Alert linked below to receive notification of any updates, once available, and to know when the issue is resolved.

    https://community.quicken.com/discussion/7963886/ongoing-7-29-25-truist-online-banking-bid-change-fdp-102-ol-293-a

    Thank you!

    (Ticket #11837690)

    Quicken Kristina

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  • beetreaux
    beetreaux Quicken Windows Subscription Member ✭✭

    September 9. Still nothing?

    I follow the ticket above, but there are no updates! What is going on??

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @beetreaux,

    I completely understand your frustration with how long this issue has been ongoing. At this time, there are still no new updates available beyond what is already posted in the Community Alert. The alert will be updated as soon as new information is provided to us, and we encourage you to keep it bookmarked to be notified right away.

    Our teams are continuing to work on this matter, but unfortunately, we do not have an ETA for resolution. We appreciate your continued patience while this is being investigated.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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