Problem connecting to Venmo

joec_2020
joec_2020 Quicken Mac Subscription Member
edited October 21 in Download, Add/Update Accounts (Mac)

Hi,
I used to be able to connect to Venmo without any issues using Quicken for Mac. Now I constantly get the following error message:

Please try again later.

Care Code: FDP-106

Details:

ACCOUNT_MISMATCH

Account not found. No accounts returned - case 106


In an attempt to reset things I've disconnected the account, but now it refuses to connect at all, always producing the error message above.

Tagged:
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 20

    Hello @joec_2020,

    We appreciate you reaching out!

    Please review this support article regarding FDP-106.

    Your error typically occurs when the account at the financial institution has changed in some way—like a new account being issued or the account name being updated. The article outlines the recommended steps to disconnect and then carefully reconnect your account so Quicken can properly link it and download transactions again.

    Let us know how it goes!

    -Quicken Anja
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  • YvonneinSonoma
    YvonneinSonoma Quicken Mac Subscription Member ✭✭

    8-20-25 I have the same problem. Nothing has changed in either Venmo, Quicken or my bank. I'm getting error code Care Code: FDP-106. I tried relinking 3 times and get the same error as above.

    Please try again later.

    Care Code: FDP-106

    Details:

    ACCOUNT_MISMATCH

    Account not found. No accounts returned - case 106

  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭

    Same for me as of this morning, Aug 20th (it was fine yesterday morning). I sent a report to Quicken support after trying to reconnect. As far as I can tell, Venmo hasn't changed anything on their side. I logged out of the iPhone app and logged back in, no problem. Same for the web login.

  • Tracey Pepper
    Tracey Pepper Member
    edited August 20

    Same here. Nothing has changed in my account or details. I sent the report to Quicken. This happened last year as well and the issue was between Quicken and Venmo, so perhaps Quicken could look into it?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited August 24

    Hello All,

    Thank you for taking the time to report this issue!

    We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CTP-14208)

    -Quicken Anja
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  • macshaughnessy3
    macshaughnessy3 Quicken Mac Subscription Member, Mac Beta Beta

    Leaving a comment to report the same issue will report in app as well.

  • ptnic
    ptnic Quicken Mac Subscription Member ✭✭

    Same problem here.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We appreciate you reaching out!

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • jlshel
    jlshel Quicken Mac Subscription Member

    same issue here, look forward to the fix

  • Ian c
    Ian c Quicken Mac Subscription Member ✭✭

    same problem here trying to connect to venmo, looking forward to a fix.

    Care Code: FDP-106

    Details:
    ACCOUNT_MISMATCH

  • AmberHartFlynn
    AmberHartFlynn Quicken Mac Subscription Member

    i have the same issue. Stopped working on August 20 2025

    Please try again later.

    Care Code: FDP-106

    Details:
    ACCOUNT_MISMATCH
    Account not found. No accounts returned - case 106

  • data doctor
    data doctor Quicken Windows Subscription Member ✭✭

    Same issue.

  • Eli Sherer
    Eli Sherer Member ✭✭✭

    Same issue since before August 20th… Reporting this issue as well

  • lisarev
    lisarev Quicken Mac Other Member

    Same Issue since before August 20th. Tried all the suggestions and nothing is working.

  • hedean3
    hedean3 Quicken Mac Subscription Member

    Same issue here on Aug 20

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for letting us know you're also impacted by this issue. If you haven't already done so, please bookmark the Community Alert, linked in Quicken Anja's earlier post, to be notified of any updates, once available, and to know when the issue is resolved.

    https://community.quicken.com/discussion/comment/20505390#Comment_20505390

    Thank you!

    (Ticket #11912441/CTP-14208)

    Quicken Kristina

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  • velvets_bishops
    velvets_bishops Quicken Mac Other Member

    same issue but on iOS

  • marctr
    marctr Quicken Mac Subscription Member

    Same issue. Only change I recently made (could be unrelated) was that I added a business account to my Venmo account.
    Other than that, this has been going on for a couple of weeks and no idea what caused it. No amount of disconnecting/reconnecting appears to fix this.

  • SeattleLabLuvr
    SeattleLabLuvr Quicken Mac Subscription Member

    This stopped working for me as well. Very frustrating.

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  • GalenO
    GalenO Quicken Windows Subscription Member ✭✭

    same issue for the past couple of weeks both iOS and Windows

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We appreciate you reaching out!

    This issue remains ongoing with no ETA on resolution at this time. Please continue to refer to Community Alert I linked earlier in the thread for any and all updates and information.

    https://community.quicken.com/discussion/comment/20505390#Comment_20505390

    Thank you!

    -Quicken Anja
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  • lucky1515
    lucky1515 Quicken Mac Other Member

    Is this a system bug that can be solved or is this going to going to be drawn out bc of internal corporate politics? Is there a ETA for a ETA? I'd rather avoid keeping my hopes up thinking is today is the day it will work again?

  • Chirul0
    Chirul0 Quicken Mac Subscription Member

    Same error here.

  • Hoot52
    Hoot52 Quicken Windows Subscription Member ✭✭

    Same unresolved issue on MAC version. Problem reported. Very frustrating

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    Unknown
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  • topherz
    topherz Quicken Mac Subscription Member

    Same issue here.

  • ray101310131013
    ray101310131013 Quicken Mac Other Member ✭✭
    https://community.quicken.com/discussion/comment/20506490#Comment_20506490

    Hi, Can we get a response to this - simply to even know that will be fixed? If the teams are continuing to work towards a solution, surely we can get some kind of ETA by now, no?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Our teams continue to actively work on this issue. Any updates will be posted within the Community Alert, and we don’t have additional information beyond what has already been shared. Please note that Quicken’s escalation teams do not provide specific ETAs for when fixes are completed and released.

    We appreciate your understanding and patience.

    Thank you!

    -Quicken Anja
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This discussion has been closed.

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