New QuickPay Transaction Times

pkelley
pkelley Quicken Windows Subscription Member ✭✭
edited October 14 in Paying Bills, Online Billers & Reminders (Windows)

Quicken Classic Premier R64.19

I enabled Chase to use the new improved QuickPay and when scheduling a payment, it shows that it will debt my account 7 to 8 days prior to Chase receiving the payment. I backed out of the payment as I was under the impression this would be an ACH payment which generally take no longer than 3 days. Can anyone confirm how the new QuickPay process facilitate these transactions and why they would take longer than 3 days if they are ACH?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @pkelley,

    Thank you for letting us know you encountered this. To answer your question, our documentation indicates that QuickPay should take three days to process:

    https://www.quicken.com/support/improved-ebills/#section-windows-2

    If possible, please post a screenshot of what you're seeing when you try to schedule the payment (please make sure to censor any personal/sensitive information). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    I look forward to your reply!

    Quicken Kristina

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  • pkelley
    pkelley Quicken Windows Subscription Member ✭✭

    Here is a screenshot of the QuickPay issue. I also noticed this morning that Reminders with "splits" are not being entered into the registry with all the split line items. It seems to be taking the last item in the previous split and posting that to the register.

    QuickPay_Screenshot.jpg
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 2

    Thank you for your reply,

    Are you noticing this behavior with every biller you try to send a QuickPay payment to, or does this happen only with specific billers?

    I forwarded this issue to the proper channels for further investigation and resolution. To help with the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QWin.png

    For the issue you mentioned with split transactions in reminders not including all the splits, would you please provide more information? Is this happening with specific types of reminders, such as paycheck reminders and loan reminders, or is this happening with all reminders that include split transactions? How are the reminders being entered into your register (set to auto-enter, manually entered from the Bills & Income screen, or entered from the register)?

    Thank you!

    (CBT-796)

    Quicken Kristina

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  • pkelley
    pkelley Quicken Windows Subscription Member ✭✭

    I attempted to enable QuickPay for my Sam's Club credit card. The mailing addresses returned did not match anything on my statements, so I was unable to complete the process. As for the reminders, they are for bills that Quicken cannot receive automatically, they appear in the register 30 days prior to the due date. The splits in the reminders have worked as expected until the last update.

  • Pumphouse
    Pumphouse Quicken Windows Subscription Member ✭✭✭

    FWIW, I tried three small payments on the new Quickpay. My checking account was debited on the day I specified. The vendors (all major credit cards) credited my accounts 1 or 2days later. Works for me. Your mileage may vary.

  • pkelley
    pkelley Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20507552#Comment_20507552

    Interesting, that is encouraging. Thanks

  • Steve1939
    Steve1939 Member ✭✭✭
    edited September 7

    I sent a Quick Pay payment to Duke Energy, which usually is received within a day. This time it was scheduled to be delivered in 10 days! What has changed with Quick Pay? It is acting like Check Pay.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 14

    Hello @Steve1939,

    Thank you for letting us know you're also seeing this issue. The issue has already been reported for further investigation and resolution. To contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a problem QWin copy.png

    Once you have sent the problem report, please post to this discussion to let me know.

    Thank you!

    (CTP-14470)

    Quicken Kristina

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  • Steve1939
    Steve1939 Member ✭✭✭
    https://community.quicken.com/discussion/comment/20508188#Comment_20508188

    Report sent.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up @Steve1939,

    Thanks for sending the problem report. I added that information to the ticket.

    Thank you!

    Quicken Kristina

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  • pkelley
    pkelley Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20507560#Comment_20507560

    Quick update, I initiated a small test payment to Chase credit cards Monday, Sept. 8th. The payment showed up in my bank account Friday, Sept. 12th. Chase has not acknowledged the payment as of this post. I'm sure it will show up early next week, but this is not what I expected from "QuickPay".

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for sharing your experience!

    This issue with QuickPay payments taking longer than 3 days has already been reported to our teams for further investigation. We do not have an ETA.

    Thank you!

    (CTP-14470)

    Quicken Kristina

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This discussion has been closed.

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