Bills & Income Check Pay Vendor Not Appearing

ChrisD
ChrisD Quicken Windows Subscription Member ✭✭
edited October 12 in Errors and Troubleshooting (Windows)

I recently added a new check pay vendor to the Bills & Vendor section, but it does not appear. When I tried to re-add this vendor, I get the message it was has already been added. What do I need to do to find it?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @ChrisD,

    Thanks for reaching out! I want to make sure I fully understand what’s happening. When you mention the “Bills & Vendor section,” are you referring to the Check Pay payees list, or are you trying to add a bill reminder that isn’t showing up?

    Clarifying this will help us point you in the right direction. Could you also share what happens when you attempt to create a Check Pay payment with this vendor—does the payee populate there, or not at all?

    Thank you!

    -Quicken Anja
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  • ChrisD
    ChrisD Quicken Windows Subscription Member ✭✭

    Here are this steps that I've taken from Bills & Income section.

    1. When I've added a new check pay vendor it's not populate at all within this list.
    2. When clicking on the "manage Manual Bills and Income" button this specific vendor does not appear either.
    3. It appears there's a new "Make Payment" button within this section, and I did find three instances of this vendor, but the information is incorrect.

    My question is

    1. Why is this specific vendor not showing within all the vendor within the main section of Bill & Income.
    2. How do I delete this specific vendor from the "Make Payment"?
  • Quicken Anja
    Quicken Anja Moderator mod

    @ChrisD Thank you for the additional details. To better understand what’s happening with this vendor, could you please provide the following screenshots:

    1. Bills & Income Vendor List – showing the section where you normally see your vendors and where this new vendor is missing.
    2. Manage Manual Bills and Income – showing that the vendor does not appear in this list.
    3. Make Payment view – showing the instances of this vendor that appear there, including the incorrect information you mentioned.

    Having these screenshots will help us see exactly how Quicken is displaying this vendor and guide you on next steps, including removing or correcting the entries.

    If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • ChrisD
    ChrisD Quicken Windows Subscription Member ✭✭

    Today I worked with the Quicken support team directly on an issue why a check pay status was not appearing correctly and mention this item also to them. They understand both issues and hopefully there will be a fix sometime in the future.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update, @ChrisD! I’m glad to hear you were able to connect with Quicken Support directly and that they’re aware of both issues.

    -Quicken Anja
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This discussion has been closed.

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