Express Web Connect+ Not Accommodating Two Account Logins at Same Bank - Capital One

jkennelly
jkennelly Quicken Windows Subscription Member
edited October 18 in Download, Add/Update Accounts (Windows)

I have two Capital One credit card accounts in Quicken. One for myself and one for my wife. Each account has a separate login at Capital One. These accounts have been linked to Quicken and working well for the past year. Now both accounts had to be reauthorized. When using Express Web Connect+, Quicken will connect with whichever account I first link. When I go to line or reauthorize the second account, Quicken seems to assume the login information that I input for the first account at Capital One is the same and automatically links to the first account. Quicken does not allow me to input login information for the second account.

Any suggestions?

(Quicken Classic Deluxe - Windows 11 Home)

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Best Answer

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    This problem has come up again and again with the movement of financial institutions away from Direct Connect in favor of EWC+, though I've never encountered this issue with my own file.

    The following has been touted as a "fix":

    image.png

Answers

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓

    This problem has come up again and again with the movement of financial institutions away from Direct Connect in favor of EWC+, though I've never encountered this issue with my own file.

    The following has been touted as a "fix":

    image.png
  • jkennelly
    jkennelly Quicken Windows Subscription Member

    The fix you proposed worked!! Thank you!

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭

    This thread should be moved out of the "All Things Canadian" topic because neither EWC+ nor Direct Connect exist in Canada, so clearly this post is not related to Canadian Quicken.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20510089#Comment_20510089

    @Arctic Hare Post has been moved to the appropriate category! Thanks for pointing this out.

    -Quicken Anja
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