National Bank of Canada, Tangerine Canada not Connecting Quicken Connect
Tangerine has started to get error, not connecting a few days ago , following a password change
Report a problem made 3 days ago, still no fix,
This Morning National Bank of Canada New Login cannot connect Quicken Connect no reason, no website change no password change
Report a problem made , hope it does not take a week to fix
Comments
-
Hello @Gilles9,
Thank you for providing the details regarding your National Bank of Canada - New Logi and Tangerine - Personal Banking accounts. Based on your description:
- National Bank of Canada - New Logi: This appears to be a standard FDP connection issue (FDP-163). You can review the Known FDP Errors in Quicken for Mac support article here. These types of errors often require our support agents to collect and review log files in order to escalate and resolve. Please contact Quicken Support directly so they can assist further.
- Tangerine - Personal Banking: When checking your account on our end, I see that you are encountering an internal FDP-103 error. This occurs when Quicken receives outdated or incorrect login credentials from the financial institution, or if outdated credentials are stored in Quicken/Keychains. For guidance, please refer to this support article to resolve this issue.
- If these steps do not resolve the issue, please contact Quicken Support so they can collect log files, review your setup, and escalate as needed.
Hope this helps!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
@Quicken Anja
I chat with support
National Bank…. wait 24 hours
Tangerine, bigger problem they moved from a "pin" to a "password", I was asked to resubmit "report a problem and note the password format ( eg: Xxxx##$xxX ) in the text I thinks Quicken or its provider has to change the sign in from Pin to Password
We'll see
0 -
National Bank of Canada New login, still not working 24 hours after I noticed it did not work ( this is what I was asked to wait by Customer service, still filing Problem reports
Tangerine, after doing what Customer Services asked, still not fixed, it is now a Password instead of a Pin that is needed to connect, Tangerine changed PIN number to Password, when I get the pop up to connect the window shows "PIN number" in the second field, to change to password does it need a Quicken update or it is the internet/bank site providing the popup to sign in
0 -
Thank you for the updates, and I’m sorry to hear that your issues with National Bank of Canada and Tangerine still haven’t been resolved.
I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
I have the same issue with Tangerine which started just last week when they changed from a PIN number to a password. I followed the article above and disconnected the accounts, deleted the keychain entry and tried to login again and reconnect accounts. I get the same error and cannot connect/login to Tangering through Quicken, whilst I can obviously connect to Tangerine through my normal banking app.
I have sent through the error report files. How do I get support on this issue? Thanks
0 -
You should phone Quicken support
As you may have notice the popup to connect to Tangerine still shows "PIN number" and I think it should show "Password" as it does for other Institution that use Password
It is either Quicken that expects a PIN number ( 6 digits in case of Tangerine) and while we now have to enter a password it gives an error
Just to say I am closing my Tangerine accounts in the next few days, so this problem will be solved for me ( Tangerine is not really taking care of their website )
0 -
Finally the National Bank of Canada new Login updated correctly this morning
It went through FDP-163 the 2 days later got an FDP-101 after having entered a first OTP
Then this morning I could choose my accounts, without problem
Just a note, when it was not connecting, and I click on "Report a Problem", if I choose add a file then Quicken completely freezes, I think this is worth a check by Quicken to avoid the freeze…… however if I choose "Report a problem" through the help menu, adding a file does not make Quicken freeze
0 -
I hope the Tangerine issue is resolved soon, it's a hassle to manually enter all of my recent transactions. Hopefully Quicken can update their software to accept the new password instead of the old PIN.
1 -
If only Tangerine allowed QFX download to connect with Quicken
No, they do not, the only way is Quicken connect, so when it is down, all becomes manual
I closed all my accounts with Tangerine FYI
Good luck
0 -
Hello @HeyMike & @Brenden Kennedy,
Thank you for letting us know you're encountering an issue connecting with Tangerine. To help troubleshoot, I checked our internal tools, and can see you are getting the FDP-103 invalid credentials error. This is a known issue. To be notified of any updates, once available, and known when the issue is resolved, please bookmark this Community Alert:
Thank you!
(Ticket #11929342/CTP-14326)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
It's a very long delay to resolve the issue with Tangerine, very very long……
0 -
I would blame Tangerine as well
Contact them, if you can manage to get someone who understand
One of the reason I closed all my accounts, no service
0 -
Comments have been left to Tangerine, if this could help… I'm a old client since the beginning with ING Direct but few years ago ownership has change to Scotia Bank, it's different now regarding priorities.
0 -
Agreed, ING was good, I was also a longtime user, , it feels like BNS is not paying much attention to Tangerine website
maybe the Mobile App is better maintained but I never really used it
Now I am gone, now days there are other alternatives for onlIne banking that seem to be more agressive in technology and services and of course getting new clients
Hope it gets fix fairly quickly for Tangerine Users
1 -
Ticket #11929342/CTP-14326 said it was "RESOLVED 9/18/25" but I still can't log into my Tangerine account. The login is still asking of a PIN NUMBER vice password. Since the PIN number was only 6 numbers vs a password that must be at least 12 characters long, at least 1 number, at least 1 special character, Upper and lower case letters. This means that only 6 characters of a 12 character password is submitted. 3 weeks since this problem has been noted. When is Quicken going to fix this problem?
1 -
Hello @Klipper421,
Thanks for your message and for providing details about what you’re seeing.
Since you’re still experiencing issues connecting to your Tangerine account even after the Community Alert was marked as resolved on 9/18/25, please contact Quicken Support so our agents can review your account setup, collect any necessary logs, and escalate this if needed.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
@Klipper421 I've got same result here even after contact Quicken Support last evening. They ask me to contact Tangerine which is so hard to talk with someone interested or involve.
0 -
I just hang up with Tangerine. Regarding my accounts, everything is normal (2 levels check with them) and they push me back to Quicken. So ping pong customer services. Did not work for me. I have tell yesterday, like I've done with Tangerine, We have 2 client number with Tangerine (wife and me), one of them was updated with new login way and the other one not yet. Tangerine did not ask yet the change, it's force by website to be change. It's seem to be random. That's the only thing different than usual.
0 -
I'm still having the same problem. Quicken needs to change its login information for Tangerine to support the new use of passwords at Tangerine. It's a Quicken problem not a Tangerine problem. Quicken is still asking for the PIN which is no long used by Tangerine for logins. Quicken needs to update their login screen for Tangerine. When will Quicken be updated to support the new Tangerine password requirements?
2 -
Hi Kristina and team,
I am unable to go to the post listed above. I get a permission denied error. Is that something you need to grant access to or am I missing something?
Thank you!
1 -
I'm getting the same error. And Quicken STILL won't connect to Tangerine.
0 -
Hello All,
Thank you all for providing updates and sharing your experiences with connecting to Tangerine. We understand how frustrating this ongoing issue has been.
The Community Alert regarding Tangerine - Personal Banking (Ticket #11929342/CTP-14326) has been reopened due to continued reports from users that the issue is still occurring. You can continue to refer to that alert for updates as they become available.
At this time, we do not have an ETA for a resolution, but our teams are actively working on a fix. We appreciate your patience while the issue is being addressed.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1 -
It's not the Tangerine Bank fault. I just opened an EQ Bank account and they had no problem connecting to my Tangerine account with client card number and 13 character password.
0 -
Again, It's a very long delay to resolve the issue with Tangerine, very very long……
0 -
Why pay for Quicken when I can’t connect my main bank account? Since the start of my subscription, I haven’t been able to connect my account! It’s taking a very long time to find a solution that, in my opinion, shouldn’t be very difficult to fix.
2 -
My last error report to Tangerine included "I will need to find new software as most of my transactions are through Tangerine"
2 -
Tangerine Bank in Canada chaned the way you login to their accounts and this has caused an issue with the ability to download transactions into uicken for MAC. Does anyone have an ETA for when this will be fixed or a workaround?
0 -
Hello All,
Thank you all for your updates and for sharing your experiences connecting to Tangerine Bank - Personal Banking.
The ticket for this issue remains open and is actively being worked on. At this time, there is no ETA for a resolution.
We encourage all users to continue referring to the Community Alert for any updates, as any new information or progress will be posted there as soon as it’s available.
We understand how frustrating this has been and appreciate your patience while our teams work with Tangerine to resolve the matter.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.1 -
Can you please talk to your customer service people? The are telling customers that the issue is resolved and that we should contact Tangerine to set up a PIN. Tangerine tells me that is bad advice. The correction needs to be done on the Quicken side so that the software asks for a username and password.
4
Categories
- All Categories
- 56 Product Ideas
- 36 Announcements
- 223 Alerts, Online Banking & Known Product Issues
- 22 Product Alerts
- 701 Welcome to the Community!
- 671 Before you Buy
- 1.2K Product Ideas
- 53.7K Quicken Classic for Windows
- 16.3K Quicken Classic for Mac
- 1K Quicken Mobile
- 813 Quicken on the Web
- 111 Quicken LifeHub