National Bank of Canada, Tangerine Canada not Connecting Quicken Connect

HeyMike · October 15

https://community.quicken.com/discussion/comment/20515756#Comment_20515756

I agree. Tangerine changed FROM a pin TO a password. That is the problem. Quicken needs to update the software on their end to accept a password.

It's been almost two months now and this problem STILL hasn't been fixed even though it doesn't seem to be all that hard to understand. Now Scotiabank isn't updated either so out of the three banks I use with Quicken two of them won't update anymore. Why am I paying for this crappy outdated software if the company won't even try to keep it functional!?

Mikes24 · October 16

I don't understand how this can take so long. So far, I'm paying Quicken absolutely for nothing—I've never been able to connect my bank account. Had I known, I never would have signed up for a subscription, especially not the annual one! Is there any way to get a refund?

Quicken Anja · October 16

Hello All,

Thank you for sharing these details!

We’ve reached out internally for clarification on Tangerine Bank’s online connection setup and will provide an update as soon as more information becomes available.

Thank you!

Brenden Kennedy · October 16

Thank you for the update Anja! I have been a Quicken user for many years and have faced these banking integration changes that have broken the QuickConnect with multiple banks over the years. I have previously assisted providing examples, details and then testing confirmation to your development teams. Please reach out if I can help. I expect this is a simple resolution changing from a 6 digit PIN to a password instead - as used by many of the other banks. This simply needs dev team attention.

Quicken Anja · October 16

Hello @Brenden Kennedy,

Thank you for the offer to help and for sharing your insight! If our teams need any additional details or testing assistance from users, we’ll be sure to reach out here in the thread.

Thank you!

ijryder · October 20

Hard to understand how this has not yet been fixed by Quicken. It seems Tangerine made the PIN/Password change without notifying Quicken. Have been unable to download transactions by web connect or manually for 6 weeks now. Only solution offered by Tangerine is to download a CSV file which is a non-starter.

marchan · October 22

This is extremely frustrating that it's taking so long to fix something so basic. I need access to my Tangerine account to stay on top of business invoicing.

Anja, can you please advise how to best go about downloading manually in the interim? Do I turn off the Tangerine connection for now and put it back on once it's working? If I upload manually, when it starts working again will it then sync up duplicate transfers? Need some clear advice here.

marcdube · October 22

☹️☹️☹️☹️

Mikes24 · October 22

[Removed - Speculation]

Quicken Anja · October 24

https://community.quicken.com/discussion/comment/20516990#Comment_20516990

Hello @marchan,

I understand the frustration—staying on top of business transactions is important, so here’s some guidance while the Tangerine connection issue is being worked on.

Manual downloads: If Tangerine supports Web Connect (QFX), you can download transactions that way. Otherwise, you can use a properly formatted CSV file or enter transactions manually.
1. Please see this Help Article for guidance on downloading transactions via Web Connect (QFX).
2. Please see this support article for guidance on downloading transactions via CSV.
Turning off the connection: If entering transactions manually—you don’t necessarily need to deactivate the Tangerine connection. You can continue adding transactions manually and leave the account connected.
Duplicate transactions: Once the connection is restored, Quicken will usually match downloaded transactions to existing manual ones if the date, payee, and amount are identical. However, if duplicates appear—you can either drag and drop them to match the transactions (if one is a downloaded transaction and one is a manual entry), or delete them (if both are downloaded transactions)—Quicken shouldn’t redownload them after that. If you have multiple duplicate downloaded transactions, you can also select multiple and delete them all at once. To do so, please follow the instructions provided below.
1. Click one transaction so it is highlighted in blue
2. Hold Command on your keyboard and click each individual duplicate transaction so they are highlighted as well
3. Once the desired transactions are selected/highlighted, click Delete on the bottom-right of the register.

This should help you keep your accounts up to date in the meantime.

Hope this helps!

Larry Querin · October 26

I tried logging in to Tangerine to download the QFX file and I get a CC-885 error.

Gilles9 · October 26

as far as I know Tangerine refuses to accept QFX files

and this is wrong as the Quicken connect is not working

Tangerine is to blame but how do you get the message through to the right people, certainly not the people who answer the customer line

HeyMike · October 27

https://community.quicken.com/discussion/comment/20517688#Comment_20517688

This isn't a Tangerine issue, it's very much a Quicken issue. There's no reason Quicken can't update it's software to accept a password instead of a PIN. Tangerine updated from a PIN to a password. It seems like it shouldn't be that hard for Quicken to update its software to deal with that.

Tangerine isn't at fault. Quicken just isn't fixing the problem in their own software which is odd because Plaid has already fixed this Tangerine change in their software. Apps that use Plaid have no issues connecting to Tangerine now.

HeyMike · October 27

Plaid managed to update their software already, I wonder what Quicken's problem is. Maybe Quicken should contract out to Plaid since apparently Quicken is unable to handle simple password changes.

smayer97 · October 27

Actually, Tangerine STILL uses PINs for logins. So, I am unclear how this works. It seems this is still in transition?

Gilles9 · October 27

deleted

I cancelled Tangerine so my input becomes irrelevant

S4A · October 29

Please resolve this issue for clients. We have been manually entering for several months now. If this cannot be resolved it seems it is not worth keeping Quicken.

Brenden Kennedy · October 30

Hi @Quicken Anja and team,

Can you confirm this issue is being worked on? Is there a developer/team assigned to this or it's not yet prioritized for attention?

I'm pretty sure it's a small change to the field size allowing for passwords or PIN's. As indicated before, I can provide screen captures and examples, as well as provide testing confirmation. I have done this some years prior with a similar issue in quicken for another bank. It was promptly resolved once the developer had the relevant information.

It would help to know that this is being addressed by development and that a resolution is in progress.

Thanks

Brenden Kennedy · November 5

Hi @Quicken Anja and team,

I just got of the phone with support to discuss Ticket#11929342/CTP-14326 per community link

https://community.quicken.com/discussion/7965565/reopened-9-23-25-tangerine-personal-banking-103-503-due-to-a-change-to-login-requirements

Support confirmed that the last update they have from "backoffice" is Sept 18th. Per the other link which is no longer open for comment, it was reopened on Sept 23rd. That is now 6 weeks since any meaningful update.

It appears to me that this ticket is not being worked if there is no update for 6 weeks. I have faced this similar scenario with Quicken with another bank several years ago and it took my continued follow up to get this resolved. When I spoke to a technician the issue was resolved same-day, almost immediately. I feel this is the same case where Quicken simply needs to expand it's Pin/Password entry field to accept more than 6 characters and then provide that to the Tangerine servers.

I was told to contact Tangerine however we all know that is a waste of time as they simply receive API requests from the quicken servers. The bank does NOT need to change anything. I will gladly be proven wrong here! The activity is required on Quicken's end.

As we pass 60 days now with this issue my banking becomes a real challenge. Quicken's "support" also appears to be challenged if there is no meaningful update for several weeks.

Whilst I am both a strong supporter of Quicken after many years of membership, and a patient customer, I do expect meaningful communication on critical customer issues.

Please review and ensure there is a proper escalation and connection to the magical "backoffice" team who can address the issue.

Thank you

Quicken Anja · November 5

Hello @Brenden Kennedy,

Thanks for the detailed update. I understand this has been frustrating.

The issue is being actively worked on by our internal teams to update how Quicken handles login credentials for Tangerine accounts. There’s no ETA for a resolution yet, but the ticket remains open and escalated.

We’ll share updates within the Community Alert as soon as we have them.

marcdube · November 8

Connection with Tangerine is now working. Testing to link accounts in few minutes.

***** Tested, it's working now *****

Brenden Kennedy · November 8

YES, working for me now! Excellent!

Now a lot of reconciliation to do….

Sportster · November 11

I was able to connect to my Tangerine accounts today. Now says PIN/PASSWORD at sign in and worked.
For reference, I’m on Quicken for Mac in Canada so connection is through Intuit.
Cheers

National Bank of Canada, Tangerine Canada not Connecting Quicken Connect

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