Problem connecting to Venmo

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Answers

  • philbaron
    philbaron Quicken Mac Subscription Member ✭✭

    Hello. Same VENMO Connection issue here, and it has been an issue for over a week. I receive a ton of Venmo transactions, so this is a real problem, and quite frustrating for me.
    Really hope the team at Quicken can get this fixed quickly. And before someone chimes in with "disconnect, and reconnect, blah blah blah", I've done that ad nauseam already.
    Thanks.

    Care Code: FDP-106
    Details:
    ACCOUNT_MISMATCH
    Account not found. No accounts returned - case 106

  • danb123
    danb123 Quicken Mac Subscription Member ✭✭

    Same issue here, and equally as annoyed. If one of my accounts if out-of-sync, my entire Quicken financials are out-of-sync, and the software is severely handicapped until the issue is resolved.

    Userbase-wide account connection errors should be the highest priority for the bug team.

  • Unknown
    Unknown
    edited September 3
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  • Unknown
    Unknown
    edited September 3
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  • snorf
    snorf Quicken Mac Other Member

    I followed the suggestions in the Support Article that Anja mentioned and that worked for me. I disconnected my Venmo Account and then Quit Quicken and restarted it and then reconnected and re-added my venmo account and it worked. I think the key was quitting the Quicken app on my Mac after the Venmo disconnect and then restarting the app.

  • Quicken Anja
    Quicken Anja Moderator mod

    @snorf Thanks for the update—glad to hear it’s working for you now!

    -Quicken Anja
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  • GalenO
    GalenO Quicken Windows Subscription Member ✭✭

    Followed the same procedure as snorf on my Windows 10 PC and the connection is now working.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20507618#Comment_20507618

    Thanks for confirming! Glad to hear it's working.

    -Quicken Anja
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  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭

    I can confirm that snorf's solution worked for me as well (I'm a Mac user).

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20507728#Comment_20507728

    Thanks for confirming! Glad to hear that worked.

    -Quicken Anja
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  • mikesoultanian
    mikesoultanian Quicken Windows Subscription Member

    Please note that Quicken’s escalation teams do not provide specific ETAs for when fixes are completed and released.

    That's a frustrating answer. It would be nice to know that they're actively working to solve the problem instead of us just hoping that this will eventually get fixed, or if it's even on anyone's radar. 🤨

  • Eli Sherer
    Eli Sherer Member ✭✭✭

    For those tracking this… as of this morning my connection to Venmo has been restored. You have to initate the connection manually the first time. We'll see what happens tomorrow. ALL of my past transactions are there

  • Neru
    Neru Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20506828#Comment_20506828

    This hyperlink doesn't work currently. It gives a "Permission problem" error

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Neru,

    Thank you for letting us know you're encountering an issue. The link gives you a permissions error because the issue was marked resolved and the alert was archived a few days after being marked resolved.

    Are you having trouble connecting to Venmo? If so, are you seeing any error message/code?

    I look forward to your response!

    Quicken Kristina

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  • Neru
    Neru Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20509362#Comment_20509362

    Apologies for the delay, I check in on this weekly. It looks like it is indeed working on my side.

    Thanks

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear it's working!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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This discussion has been closed.

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