UPDATED 10/28/25 Fidelity Updates

UPDATE 10/28/25

Below is the latest update on what’s happening, what’s fixed, what’s still in progress, and what you can do in the meantime.

Fixed or Being Released

Good news! Several earlier issues have been resolved or are now rolling out to all customers.

• Duplicate Transactions (Windows) – Some users saw up to two years of duplicate transactions after switching to EWC+.
  • Status: Fixed.
• Missing Transactions – Previously affected 401(k), Brokerage, and IRA accounts.
  • Status: Fixed for most users. 401(k) transactions are downloading, though we’re continuing to monitor a minor mapping issue.
• Bond Redemptions Showing as Cash – Bond sales were incorrectly downloading as cash deposits.
  • Status: Fixed.
• $0 Account Balances (Windows) – Some Brokerage and IRA accounts temporarily showed zero balances.
  • Status: Fixed.
• Cash Balance Doubled (Money Market Accounts) – Cash and Money Market securities both appeared, doubling balances.
  • Status: Fixed.
• Incorrect CD Balances – CDs displayed correct totals but incorrect share/price details.
  • Status: Fixed.

In Progress or Under Investigation

We’re continuing to work with Fidelity and our connectivity partners on the following issues.

Fidelity Investments

• Incorrect Error in Fidelity, BofA, and Merrill Lynch – Doesn’t Prompt Migration (Ticket 11992337) – Some customers still see migration prompt errors or OL-297 messages.
  • Status: Monitoring. These reports are tapering off as Direct Connect is fully phased out.
• No Transactions for Fidelity HSA Accounts (Ticket 1999090) – HSA accounts are not downloading transactions.
  • Status: Ongoing. The only current workaround is manual entry.
• Fidelity Price History for US Treasuries Doesn’t Update (CTP-14502) – Price history for U.S. Treasuries isn’t updating automatically.
  • Status: Open. Our teams are investigating.
• EWC+ Cash Balance Still Incorrect (CTP-14526) – Some customers continue to see incorrect cash balances.
  • Status: Ongoing investigation.
• Duplicate Transactions (Windows & Mac) (CTP-14567) – Some users still see 60+ days of duplicates instead of the expected 7–30.
  • Status: Under review.
• Core Money Market Fund Prompt Issues (CBT-820, 826, 827) – Some prompts don’t show which accounts they apply to, or show invalid funds like FZDXX.
  • Status: Under review. Fix in development.
• Fidelity Downloaded Transactions Not Matching Manual Entries (Mac) (CBT-832) – Users report that downloaded transactions don’t match manually entered ones.
  • Status: Active investigation.
• NetBenefits – Reinvest Dividends (CTP-14859) – Dividend reinvestment issues reported in both Windows and Mac.
  • Status: Under investigation.
• Fidelity Cash Core Position FDRXX Not Represented Properly (CTP-14817) – Work in progress for R65 release.
  • Status: Fix pending release.
• Delayed Updates (CBT-855) – Some users report delays of 1–2 days in Fidelity updates compared to previous Direct Connect timing.
  • Status: Normal delays of one day are expected; longer delays are being investigated.
• NetBenefits – Non-Public Traded Funds Share Price Updates Not Downloading (CTP-14996)
  • Status: Open; multiple users affected.
• NetBenefits Price History Rounding to 4 Decimal Places (CTP-14997)
  • Status: Under review.
• Fidelity Transaction Sign Errors (CTP-14951) – Some dividends or sales are downloading with incorrect signs.
  • Status: Under review.
• Money Market Fund Redemptions Missing (CBT-884) – Missing redemption transactions for multiple securities.
  • Status: Under investigation.
• CDs Showing Two Decimals Instead of Three (CBT-889) – Rounding differences cause small discrepancies between Fidelity and Quicken.
  • Status: Being reviewed.
• EWC+ Brokered CD Maturity Date Missing (CBT-891)
  • Status: Reported and under review.
• Foreign Dividends Downloading as Deposits (CTP-14945) – Dividends for foreign stocks download as deposits instead of dividend transactions.
  • Status: Under investigation.
• Fidelity NetBenefits Not Supporting Complete Investing (Ticket 11957850) – Still not available for NetBenefits.
  • Status: Open; no recent reports, but alert remains active.
• Non-Public Fund Price Updates & Decimal Issues (CTP-14996, CTP-14997) – Price updates and rounding differences for some funds.
  • Status: Active investigation.

Other Known Issues. These are less widespread but still being monitored.

• Reauthorization Prompts After Migration – Often caused by duplicate or hidden accounts still connected under the old method.
  • Workaround:
    • Windows: Tools > Account List > Show hidden accounts and disconnect any old Fidelity connections.
    • Mac: Accounts > Hide and Show Accounts to review for duplicates.
• Service Unavailable Message (CTP-14930) – If you see this error, please wait 2–4 hours and retry. If it continues, contact Fidelity.
• Linked Cash Accounts Not Updating or Downloading – Reported by a few customers; support escalation may be required.
• Quicken Crashes After Fidelity Reauthorization – Restart Quicken and follow crash troubleshooting steps; contact Support if it recurs.
• Duplicate Securities (Mac) – Merge duplicate securities in your Security List to correct mismatches. We’re Continuing to Work Closely with Fidelity.

We’re actively partnering with Fidelity and our aggregation teams to ensure all accounts download and display data accurately. We’ll continue to update this alert as fixes are released or verified. If you experience one of the issues above, please bookmark this discussion for updates and share your details in the related discussion so our teams can investigate further.

Thank you again for your patience as we continue improving the Fidelity connection experience in Quicken.

— The Quicken Care Team