Anyone else having trouble with Axos bank?

Since late July 2025, I had successfully used "AXOS Bank DC" daily to download transactions from my Axos Bank accounts via One Step Update. But around 9/15/2025, I started getting error code OL-295-A when trying to do One Step Update via AXOS Bank DC. Here are the details provided by Quicken:

During the last online session, Quicken encountered an online error [OL-295-A].

Your transaction was rejected because your financial institution's server is not accepting requests at this time. Try again later, or contact your financial institution for more information.

What do I do now? Wait and try again later.
Try updating your account the next business day. If the problem persists, contact Axos Bank DC at 858-649-2583 for more information and assistance with this issue.

Axos Bank customer support confirmed that this is a known issue, but they can't tell me when it will be fixed.

I am having ol-295-A errors with Axos Bank DC and the bank will not assist and Quicken only says talk to the bank, when trying to add the account new I am getting an OL-293-A, any suggestions or possibly a contact at the bank to escalate?

Still a problem for me as of September 26.

Dittos to still having the same problem. I had been using Axos Personal DC and the problem still exists.

I am having the same problem. I tried disconnecting my account, and then reconnecting, but I can't reconnect either. I submitted a problem report with a sanitized data file. Please add me to the ticket.

I am also having this same issue with Axos Bank DC. I have tried resetting my accounts, disconnected one of them but now I can't reconnect it. My other accounts are not updating either. Same issue as all others, there are no errors being displayed and it simply states to try again in a day or two and if the problem persists, contact Quicken. This has been happening since the middle of September. I am using Quicken Classic for Windows. Please also add me to your ticket.

Thanks!

I am having this same issue and have been unable to connect since September 15. Please add me to the ticket.

Hi @pgmuller,

Glad yours is working again. I just tried it again and went through the same routine using Axos DC as before [w/3rd party confirmation of Axos acct, etc.], and my Q wouldn't log on to AXOS and find my accounts, so it's still not working for me.

It is working again for me, but the steps to get there were clunky and not obvious. When I tried to reconnect my quicken account to Axos Bank DC, it asked me for my credentials. But then it went to another screen where it said I need to authorize a credential, and presented various options like (a) proceed without downloading and (b) I already have direct connect credentials and finally signing up for Axos online access (which I already had). The option I really needed to use was fairly well hidden. In the text in the box with the "sign up" option there was something saying click on the word "here" to sign in. I did that, entered my credentials again, and it asked to send a code to my cell phone that I needed to enter on the next screen. Once I did that, the web browser page said it was successful, but the Quicken screen didn't change. So I next picked the option on that screen saying that I already have direct connection credentials, and entered my credentials again. Then, Quicken accepted those and showed me the usual account linkage screen where I could either connect the account it found at Axos to an existing account or create a new Quicken account. I picked the link-to-existing option since I had previously had this all linked up before it stopped working, and everything worked correctly from that point.