Quicken requests account re-authorization for Fidelity on every one step update

I received the reauthorization last week and spent hours deleting several 100 duplicate transactions from being added to my quicken accounts covering around 3 months. I thought I was fine until around Friday when the reauthorization came up again. I have managed to have it reauthorize my credit card account successfully, and it is working properly. I have no idea why that one account is working properly. However, none of my other 14 Fidelity accounts are getting updates since Friday. Now the one steep update ignores all of the other 14 accounts so instead on one of them, click Update tranactions and am in the reauthorization loop.. Fidelity says it is successful on all accounts in the web browser. In quicken, the one it complains about initially gets a reauthorization successful message, but it does not really work and just asks for it again after the next attempt to get transaction updates. I have gone on the fidelity site and disabled and reenabled quicken access to all accounts with no luck. I am using windows subscription and am on the new connection method with no recent updates to my system in over two weeks. I will try the suggested HORRIBLE disable and reenable process which someone has already had no success with later today. I have used this product for 34 years and this issue is the most annoying to date.

IMMEDIATELY after typing the message above, I tried transaction update again and received no reauthorization error. However, I did not receive any updates either. I attempted yet another time and received 39 updates so I think something was fixed around 9/29 at 12:40ish eastern time. I am good now.

I spoke with a Fidelity high-level tech representative, specifically on the team that manages the Fidelity-Quicken technical relations. Fidelity was very clear that the problems reside on the Quicken side, with corruptions in the files occurring.

Additional observations: My wife and I have a "retirement" file on Quicken that contains account information from both my Fidelity accounts and my wife's Fidelity retirement accounts. After clearing the corrupted runtime.dat file in Quicken, all information is downloaded via one step update. However the next time the exact same "one step download" is run, the download errors out with the CU 506 error code, for all of my accounts, but not my wife's. (We each have separate account numbers and logins). And sometimes it will be the other way around my wife's accounts all error out, but none of mine.

I did call QUICKEN technical support, and was told it might take 3-4 weeks for Quicken to fix. That's clearly not acceptable.

[Removed-Disruptive]

Someone on the development side of Quicken needs to speak up — its a very bad look for the reputation of Quicken at the moment.

[Edited-Readability]

@Matthew Boone , thanks for contacting Fidelity and Quicken and posting their response.

Quicken needs to provide an official response to this problem along with a timeline for when a fix is expected. The risk for Quicken reauthorization messing up my many years of Fidelity transactions and accounts is too great. And I don't have time to sort all of the problems this may cause. As a paid subscription customers we deserve an informative and timely response.

Strangely enough, Quicken One-Step update did not prompt me for account reauthorization this morning and the update completed. Something changed.

I've been having problem with Fidelity for months. Bonds mispriced, lost transactions. This has been an issue for months!

I keep getting Fidelity reauthorization messages. I followed the instructions to validate and repair the file.. was able to check the "Authentication Block will be fixed" box. The file was validated, I then had to sign back in using my quicken ID. I still am getting the Reauthorization message. The file list shows zzFidelity investments and "direct connect". I do not want to go through the reauthorize again, it totally screwed up my accounts. What can be done? I am on version R64.30

I did the re-authorization , it screwed up all the data, files. Then I got back to the correct data in the files, and it asked me to re-authorize again. Is there someone who can chat me through the steps to fix this? There is no box to check that says don't ask me again.. just remind me later. I do NOT want to do the updates manually.. it is too much information to handle that way

Hi Alyssa. To answer your question about "lost transactions," I never received any download from Fidelity. As of today I still am not receiving any updates. I have six accounts with Fidelity. I also noticed just now that I have stopped receiving equity option quotes. All quotes stopped as of 9/25/25. I've been counting on the quotes in Quicken along with reports to manage covered calls written. This can have huge impacts on my portfolio! I am going to stop relying on Quicken and instead use Fidelity's online system along with Excel. This is a poor substitute for Quicken, but the missing quotes is the last straw. Thank you for any help getting this resolved.

Hi, mrhenry1

I had a terrible time, but finally figured it out. Make a back up of your quicken account before you do this.. just in case.

GO to Tools- Account List- then I chose one to EDIT. Be sure the account you are looking at has the box checked for "Complete" Positions and Transactions" Then tap OK.. follow the prompts and select all your Fidelity Accounts. Then tap NEXT. Chose Link to Existing.

Be prepared, it will take a little time with 6 accounts, AND it will download a lot of transactions. I had a LOT of transactions that were downloaded which were already in my files. I just tapped EDIT then chose delete.

My Quicken now is working normally. No issues so far so good!

Quicken Alyssa, Is there a way to change the update process so that I am REQUIRED to put a password in before it will update? Right now it automatically updates so the PW must be stored somewhere?

Thank you

I can no longer bypass the reauthorization process by selecting Remind Me Next Time., Quicken no longer updates my Fidelity accounts and shows error code QL-297-A. So I assume Quicken is forcing me to reauthorize, even with all the problems associated with this process. I would have thought Quicken & Fidelity would have extended their final conversion date until the bugs are resolved.

[Edited-Readability]

I am having the same issue. Went as far as to delete all my Fidelity accounts and re-adding them, that still did not help.

@Quicken Alyssa I tried that but no success. I had already completely deleted my accounts to see if that would fix it but no luck there either

I did notice that I have two entries for Fidelity in One Step Update. one is zzz-Fidelity Net Benefits and the other is Fidelity Investments. All my accounts are linked to Fidelity Investments but the one asking for reauthorization is zzz-Fidelity Net Benefits and it is asking for two accounts I have deleted. I tried to Verify and Repair the file but that did not help.

Edit - update:

The chatbot at Quicken Support was actually very helpful. This is how I fixed my issue. I am now up and running with no more Reauthorize requests! 😁Thanks for your help!

The issue is likely caused by hidden accounts still trying to update. You need to deactivate the "zzz-Fidelity Net Benefits" connection that's asking for deleted accounts. (https://www.quicken.com/support/quicken-performance-troubleshooting/)
Go to Tools > Account List, check Show Hidden Accounts at the bottom, then find any hidden Fidelity accounts and click Edit next to each one. On the Online Services tab, click Deactivate to stop them from updating. (https://www.quicken.com/support/error-message-when-updating-accounts-cc-800/)
This should eliminate the reauthorization popup since those deleted accounts won't try to connect anymore. (https://www.quicken.com/support/mac/deactivate-and-reactivate-online-banking-services-quicken-account/)