zzz-Fidelity Updates

I can confirm this as well, with Quicken for Mac using Quicken Connect (EWC+). In my case, the download was done well after the transaction took place, so it had nothing to do with any overnight processing glitch.

At Fidelity, the automatic sale (of FZDXX, my non-core money market fund) is represented as:

"REDEMPTION FROM CORE ACCOUNT FIDELITY MMKT PREMIUM CLASS (FZDXX) (Cash) Amount: +XXXX.XX Cash Balance: $xxxx

The text is kind of confusing - "redemption from core" but then it calls it FZDXX. It's core-ish, a backup fund to the core.

The next transaction at Fidelity is the activity that the money was needed for - in my case, it was a transfer out. It could have been a purchase of something, though.

What remained on the Fidelity positions page was the remaining balance in FZDXX. and no entry for the Cash/Core account (FDRXX) at all - it had been fully emptied. (When the core account has a $0 balance, Fidelity doesn't even list it as a position.)

Quicken just shows a single transaction - the activity itself (in my case, the transfer out). It treats it as if that money was already entirely available in cash, and does not show that any money came out of FZDXX.

The result is that in Quicken, the balance in FZDXX remains too high since Quicken showed no redemption transaction from that fund, while the cash position goes negative - by the same amount that should have been subtracted from FZDXX. (On the Mac, the "cash position" is "Cash" - on Windows, it might be "Cash" or it might be the actual core money market fund.)

So that is Quicken Connect on Mac, behaving just like you describe for EWC+ on Windows.

I would ask:

1. How does Fidelity want Quicken to represent the automatic sale of non-core money market accounts?

2. What transactions does Fidelity think should be appearing in Quicken?

3. What holdings does Fidelity think we should be seeing when the transactions are finished?

4. How does Quicken think it should represent the automatic sale of non-core money market accounts?

5. What transactions does Quicken think should be appearing in Quicken?

6. What holdings does Quicken think we should be seeing when the transactions are finished?

7. Have Quicken and Fidelity had discussions about these things to make sure they agree about how all of this is supposed to work?

So very odd today (sunday, October 12th) I did my daily update and I got several money market and dividend transactions for July 31st and August 31st on several of my accounts and also activity going back to September 13th of my main account I am an active stock trader for many buys and sells in September. Interestingly, I ran the update yesterday (October 11th) and none of these trades were there.

Very confused.

Update.

Thanks to @pablomiller I was able to install the update to QW Classic Premier build 64.3. Once I installed this update, the prompt to move off of Direct Connect for my legacy Fidelity accounts and onto the new API. It took a redownload of the entire program to accomplish this btw.

Yes, it came with some headaches besides having to reinstall the app, dozens of duplicated transactions were imported that had to be deleted, but the update works now and everything seems to be resolved.

Now on to find out what's preventing my aging laptop BIOS from accepting the Win 11 upgrade!

Thanks all!

Spent another 2-3 hours !! cleaning up all the transactions going back to 2018 that were miscategorized and showing errors after EWC+ conversion. A few were intuitive why they were wrong or showing an error, but some made no sense what needed to be changed to clear the errors. And then, the SAME transactions in some cases needed different corrections or none at all in QWin! So both programs handled the transition differently.

Right now, no errors and all balance in both. Will see how the next week goes and if they stay in sync and throw no more errors. I can hope.

DISREGARD - eventually, Quicken reprompted me as if this was a new account addition, and then the reauthorization worked.

……………………………………….

I don't know if this is the appropriate thread for this.

I had shut off OSU for my Fidelity HSA account and decided to try setting it up once again, since the issues are supposedly resolved.

I'm getting "sign in to fidelity investments bank failed. Try again. ... failed due to time out of a connection error" whenever I try to reauthorize the connection. Have tried 3+ times. I can log in to my account independent of Quicken with no problems.

Could it be browser blocking of tracking cookies, or something else?

so if this is the case, why doesn’t Quicken post a notice regarding the issues with Fidelity. Telling us to pause any work on EWC+ would save us a lot of futile unnecessary effort.

It may not be true for everyone, but I can confirm my zzz DC connection is working again as of Sunday when it caught up with my duplicate quicken file where I'm running the new connection. This DC connection also gets the HSA updates which are now broken (and announced as such) in the new connection. Like everyone else, I can confirm that several of my accounts are not handling cash/mmf transactions correctly with the new connection. I'll continue running both in parallel for a while, but the zzz DC connection is working perfectly for me for now.

Seems like Fidelity realizes they screwed the pooch on the forced update and are backing off. I appreciate all of you who called Fidelity directly. I'm sure you made a difference. I feel like a slacker but have an aversion to talking with customer service reps since they are usually so limited to a script, so good an all y'all who got the message through.

@leishirsute You're very lucky. I tried the procedure. zzz-Fidelity Investments-DC acts like it's downloading transactions (it says "Complete") but isn't actually doing it. And zzz-Fidelity NetBenefits is continuing to give an OL-295-A error message even after the procedure (and reentering the Fidelity password).

I had tried to switchover to EWC+ on Saturday and encountered various issues. I then spent an hour on the phone yesterday with two people at Quicken support (sharing my screen with all my financial information with someone in Guatemala City doesn't really seem like the greatest idea). My first call got disconnected after about 30 minutes and the support person didn't call back. The second support person appeared to have gotten OSU to work without error messages. But last night I started to get a CC-800 error message on a Brokeragelink account (which is why I had originally called support). So I reverted to an older file that used DC.

I've used Quicken for 30 years. Like others, I've wasted many hours on this migration. Now neither DC or EWC+ work. What a disaster.

Once again I'm not getting Monday's non-public NetBenefits 401(k) fund prices downloaded with EWC+. Actually Quicken has updated today's price with Friday's stale price. Here's one example:

@Quicken Kristina

No, I converted last Friday or Saturday because I was having that issue.

The issue I'm still dealing with is the FDRXX Mmkt core position in retirement accounts (IRA & Roth IRA) not being treated as cash position.