Citi Cards reporting connection issues

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    Our teams are still working to resolve the issue. There are no new updates yet.

    Thank you!

    (CTP-14158)

    Quicken Kristina

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  • cjim
    cjim Quicken Windows Subscription Member ✭✭✭

    I am getting a connection issue error message from Citicards however some transactions are downloading. Uncertain if all the transactions are downloading. Unclear to me what the actual problem is.

    Citi Cards is reporting connection issues

    The associated accounts can't update right now. We are investigating the issue.

    Capture.JPG
  • Redneck
    Redneck Member ✭✭✭

    I continue to get this error. Why does this continue. October 23.

  • ARR
    ARR Quicken Windows Subscription Member ✭✭

    I am not sure why this issue still exists. we pay a yearly fee and i do not understand why this cannot be resolved. I have been a quicken user for over 25 years and i am having more and more issues with the software.

  • dccrens
    dccrens Quicken Windows Subscription Member ✭✭

    Still happening.

  • kathy234311
    kathy234311 Member ✭✭✭

    Still happening. I haven't tried any of the suggested fixes because they seem to be only temporary, and I am getting downloads even though the error suggests I'm not. This is an awfully long time to have such a significant problem persist.

  • phannan
    phannan Member ✭✭

    Problem still happening. No updates from Quicken since early October. Are you really working on it? It causes extra work that quicken is supposed to solve. I use quicken downloads to be sure there aren't any extra transactions on my credit card. Now I have to go log on the website and double check it because although it does appear download I get an error message on it.

    At the very least give us a status.

  • ARR
    ARR Quicken Windows Subscription Member ✭✭

    Can we get some kind of explanation as to why and what this issue is and why is it taking months to solve.

  • Yaxman
    Yaxman Quicken Windows Subscription Member ✭✭

    I am seeing the same error message, and it has been there for a month or so!

    Quicken error.JPG
  • phannan
    phannan Member ✭✭

    I've decided to be a broken record. Still having the problem. Got an error message this morning. Still appears to have downloaded despite saying it didn't. Still causes extra work on my part. Crickets on the part of quicken.

  • dccrens
    dccrens Quicken Windows Subscription Member ✭✭

    Well interesting. I have been having this issue on and off for the last month or so. Today, when I did a one-step update, the Quicken automagically ran the reauthorization for my CITI account. Once I logged in to the CITI authorization website and the account reconnected it seems to be working. My question is, how did Quicken initiate this by itself?

  • unosan
    unosan Member ✭✭✭
    edited November 14

    Still seeing this error message intermittently as well. Is there any current status available?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    Our teams are still working to resolve the issue. There are no new updates yet.

    Thank you!

    (CTP-14158)

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • David Luckadoo
    David Luckadoo Member ✭✭

    I also reported this many months ago and followed the steps provided to no avail. The problem still exists. Maybe this should be assigned to new "teams" in order to get resolution.

  • Dan Miller
    Dan Miller Member ✭✭✭

    Please post the status of CITI download isssues

  • Nalani
    Nalani Quicken Windows Subscription Member ✭✭

    I have this same problem with the exact same error message appearing.

  • Nalani
    Nalani Quicken Windows Subscription Member ✭✭

    Is there a date by when this issue will be resolved?

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    edited November 21
    https://community.quicken.com/discussion/comment/20523709#Comment_20523709

    Quicken Inc never gives an ETA on when a problem will be resolved.

    Signature:
    This is my website (ImportQIF is free to use):

    http://www.quicknperlwiz.com/

  • threeonesix
    threeonesix Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20523709#Comment_20523709

    Sure, people can predict the future. I have the same issue with Quicken, but it's not that hard to Reset Account every few days when Citi updates stop working. They work for a few days after the reset then are back to the same error message. Sure, it's annoying, but most likely it isn't even Quicken's fault, it's Citibank, one of the worst banks on this planet when it comes to technology.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    For what it is worth, there seems to be two different things going on.

    One is the reporting that there is a problem, which seems to be for most people a "false warning". As in fact the transactions do download just fine. That is true in my case. And normally I don't even see this warning because it seems that Quicken doesn't consider it an error. I have "Show just the last update" and "Show this window only when there are errors" selected, and the One Step Update Summary doesn't come up after I do a One Step Update. If I bring up the summary dialog manually, I get:

    image.png

    For others they actually have an error and can't get transactions.

    It seems like the two different issues are being mixed up in these threads.

    Signature:
    This is my website (ImportQIF is free to use):

    http://www.quicknperlwiz.com/

  • BK
    BK Quicken Windows Subscription Member ✭✭✭✭

    You are spot on on both points @Chris_QPW . Things have gotten mixed up.

    - Q Win Deluxe user since 2010, US Subscription
    - I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr

  • canoe32
    canoe32 Quicken Windows Subscription Member ✭✭✭✭

    I am getting the downloads along with the warning, so no problems there. What I find concerning is that Quicken has allowed this issue to exist for many months, at least since July, with no resolution and very few updates. In all the years I have used Quicken, I can't remember anything taking this long to be fixed.

  • Fred Flintstone
    Fred Flintstone Member ✭✭✭

    This situation is truly unprecedented. We should expect a response from Citi, Quicken, or whoever is in the best position to explain the root cause and expected resolution so we can have some clarity. At this point, it feels like a black hole, we don’t know whether the error is legitimate or a false alarm.

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