Accounts that don't match from Fidelity into Quicken

newpoppy1 · October 18

Since the EWC+ went into effect none of seven funds in each of our 4 accounts we have is matching from Fidelity Investments IRA and Roth accounts on both of mine and also my wife's Accounts. The totals for each fund in each account and also the shares in each of the 7 funds in each IRA & Roth accounts we have have not matched from day one of the switch. Quicken support has been on line with me 3 or 4 times and reactivated the accounts, but still, nothing is balancing as of this morning.

Support claims it is a Fidelity issue and so I contacted Fidelity support and they claim the issue all in Quicken. The cash also doesn't match in each of the accounts we have.

Work sheet-10-18-2025 that don't match.jpg

[Edited - Readability]

Quicken Kristina · October 20

Hello @newpoppy1,

Thank you for reaching out! To clarify, I see that you posted in the Mobile section of the Community. Are you encountering this issue in the mobile app, the desktop app, or both? When did you convert to Express Web Connect+ (EWC+)? You mentioned that the cash balance isn't matching. What is your core fund for the accounts? Do any of the use FDRXX?

I look forward to your reply!

newpoppy1 · October 21

I only use the Desktop app.

All four accounts use FDRXX Money Market as far as I can see.

newpoppy1 · October 21

I think it was around 9-22-2025 when it converted to EWC+

newpoppy1 · October 21

I have no Idea what the core fund is that you are asking for.

newpoppy1 · October 21

Fidelity Investments - Fidelity IRA and Roth

Quicken Kristina · October 21

Thank you for your replies,

I moved this discussion to a the Windows section of the Community.

Currently, there is a known issue with FDRXX not being represented properly in Quicken. Our teams are working with Fidelity to resolve the issue. It is quite likely that is why your accounts aren't matching up.

Thank you!

newpoppy1 · October 24

The FDRXX Cash Money Market in all of our Fidelity Accounts also do not match in Quicken. My wife's IRA account is off over $600, the other 3 Accounts are around $200 different.

Quicken Kristina · October 25

Thank you for your reply,

To clarify, are the accounts off because FDRXX isn't reflecting correctly? If not, are you able to see what is causing the balances to be incorrect?

Thank you!

newpoppy1 · October 25

The same accounts are not updating and the numbers remain the same today as they did on 9/29/2025 when you switched from Direct Connect to EWC+. That includes all the Shares and Cash (FDRXX) in each of the four accounts.

newpoppy1 · October 25

I'm unable to determine what is causing the issue, all I know is that before 9/29/2025 I had no issue updating all my Fidelity account and they always matched within a pennies each.

Quicken support has deactivated all 4 accounts 3 or 4 times and reactivated them and came up with the same issue and said that they are aware of the problem and it has been turned over to some other group to figure out what is going on with all 4 of our accounts for the past 5 or 6 weeks. As of this morning everything updated and everything is till out of balance.

Quicken Kristina · October 27

Thank you for your replies,

I sent you a DM. To view it, please click the envelope icon near the upper right.

Thank you!

newpoppy1 · November 21

It's now been almost another month and no contact with me on ticket #12020383.

I wish that I had not renewed my Quicken membership. So far no help.

Quicken Kristina · November 22

Thank you for the follow-up,

I can see that the issue was escalated and is being worked on under ticket number CTP-15067. Currently, that ticket is open and in work. No further updates are available. Our team would reach out only if they need more information or once they believe the issue is resolved.

Thank you!

(CTP-15067)

Accounts that don't match from Fidelity into Quicken

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