Do the Developers use Customer Accounts As Testing Grounds?

recursor1
recursor1 Quicken Windows Subscription Member ✭✭✭
edited November 29 in Errors and Troubleshooting (Windows)

So, I had some weird behavior happen today while using Quicken in my account. My data file got corrupted so my quotes for several lots were wrong. I restored it, and now it's okay, but the paycheck sync issues I've reported previously now show different numbers. The timing of this is odd because I just reported this issue, and now things are changing when I wouldn't expect them too. I'd expect the problems I'm seeing to be consistent, not change out of the blue. So I'm wondering, do the devs troubleshoot individual customer accounts?

Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    NO ONE, other than you, has access to the data files on your computer.

    What you're reporting sounds like data file corruption.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭✭

    It was a fair question, considering I've started fresh data files previously and manually imported all my transactions before.

  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭✭
    edited October 28

    I continue to experience these issues. You know what though, I think you might be right. I'll switch things up and see what happens.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    If you are using Sync to Mobile/Web try turning that off.

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  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭✭

    I'm not. I don't use that feature. The paycheck failure has been going on for quite some time. This data file may indeed be corrupted. So I'll move some stuff over to a new file. But this has still been a persistent issue.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @recursor1 If you are not using the mobile or web features, make sure the Sync setting at Edit > Preferences > Mobile & Web is set to Off (slider to the left.)

    QWin Premier subscription
  • skeleton567
    skeleton567 Quicken Windows Other Member ✭✭✭✭
    edited October 29

    I don't know if others a might access your files, but I think the best protection is to maybe keep our data on a system that is not left on the network. I don't do downloads for just that reason. I have also found that the file integrity checks make unwanted and incorrect changes to my data that have nothing to do with structure.

    Ó¿Õ¬

    Faithful Q user since 1986, with historical data beginning in 1943, programmer, database designer and developer for 42 years, general troublemaker on Community.Quicken.Com
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