Fidelity Download Bob@45

Hello @Bob@45,

Thank you for sharing your experience!

NO transactions downloaded for my HSA, which had dividends received and reinvested on 10/10, and SPAXX dividends 9/30 and 10/26.

Currently, transactions are not supported for Fidelity HSA accounts. Please see this announcement for more information:

I received a dividend automatically reinvested on 9/26 which Fidelity apparently posted 9/30 (Garmin). The download includes a Bought record for those shares, plus a download record which has NO action, NO security, and a comment/payee of "Dividend Received As Of 2025-09". When I click Edit for this, then the action shows as a Deposit, not as a Dividend.

This is a known issue, which our teams are already working to resolve. If you haven't already done so, to track the status of the issue and know when it's resolved, I recommend bookmarking this Community Alert.

I did an RMD distribution / Withdrawal on 9/2. I received a download record with NO action and a Payee of "Normal Distr Partial Ednnnnnnnn". When I click on Edit this now shows as a Withdraw. I suspect if the download had been flagged as a Withdraw this might have matched, and was not matched because it had no Action.

I haven't seen reports of this issue yet. Is it happening only with RMD distributions/Withdrawals, or are there other transaction types which are missing information also?

The first time I tried to reauthorize, I got as far as opening a login page to Fidelity. Once I supplied my username and password, I got a mostly blank page with an Agree button at the bottom. I clicked I Agree, and the Fidelity page cleared and went nowhere. The Quicken application received no response from Fidelity and just kept spinning until I hit cancel.

The second time I tried to reauthorize, I took snapshots of each and every step. When I got to the Fidelity Access User Agreement (which was mostly blank the first time), this time it was filled in, with two check boxes at the bottom I didn't have the first time. I read the agreement, checked the boxes, and clicked I Agree. I selected the four accounts I want to download (It offered me my Pension account, which has no funds but simply pays me a direct deposit monthly, so there's nothing for me to record on the Fidelity side). Fidelity reported "Your accounts have been authorized successfully!" but Quicken then reported "Sign in to Fidelity Investments bank failed. Try again." I suspect this is just because I spent so much time taking snapshots and reading the agreement that Quicken timed out, though it didn't complain until after Fidelity said it had succeeded. The third time the authorization process worked OK.

I'm glad to hear it did finally work on the third attempt. Which browser were you using? It is possible that the problem the first time was due to outdated information in the browser cache. Did you do the 2nd and 3rd attempt using the same browser? Your theory about the 2nd attempt is likely correct. Quicken does time out if it doesn't get a response from the financial institution within a set amount of time.

I received the Cash Representation pop-up window, offering to "Convert this fund into my cash balance (recommended)" four times, once for each account. THERE'S NO INDICATION ANYWHERE ON THE WINDOW INDICATING WHICH ACCOUNT THIS IS FOR. I happened to want it converted for all four accounts, so for me that was not a problem, but for someone else it certainly could be. ANYTIME a prompt comes up that applies to a specific account, it should indicate which account this is for.

This issue with the pop up not telling you which account it's asking about is a known issue. The current work around is to reset the cash representation if the wrong option is selected for an account. To do that, navigate to Tools>Account List, click the Edit button next to the problem account, and on the Online Services tab, click the Reset Money Market securities/cash options button.

I had reconciled all accounts before doing this. As each Matched or Near-matched record was accepted, the Clr flag on that record flipped from R to C. There were no download issues with my Roth account, so I did another reconcile for this account. Though the "prior ending statement date" on the Reconcile window showed 10/27/25, the Prior Cash Balance it displayed was the balance that predated the oldest transaction downloaded today (i.e. prior to 7/31/25). The ending balance was correct so I clicked OK, and all records are now flagged R again.

I'm glad to hear you were able to resolve the minor reconcile issue. I haven't been able to replicate that behavior in my Quicken, but I suspect what happened was that matching to the cleared transactions cause the reconciled transactions to lose their reconciled status. Did this happen only with your Fidelity accounts? Was it a one-time thing on reauthorization, or has this continued to happen?

I look forward to your reply!