PNC bank upgrade affecting Quicken downloads?

tomtab@ · November 8

Still and issue for us

charlieo.Hemlock · November 8

FYI … just to add to my previous comments.

I am not getting a balance update (even if incorrect).

I really don’t care about loan accounts (I have 2), but they did not “re-activate” correctly in Direct Connect. They did reconnect … but with EWC+. I am not sure why.

Thanks.

Boatnmaniac · November 8

https://community.quicken.com/discussion/comment/20520533#Comment_20520533

Update to my prior post of this morning:

The attempt set up the DC connection for my PNC accounts in a test file failed. It produced the following popup which, in my experience, is often a big issue with PNC's DC login security that requires PNC Tier 3 Tech Support to reset.:

draimist · November 8

cool!

fnatale1 · November 8

I, too, attempted to disconnect and reconnect all 11 DC PNC accounts. Downloading of new transactions remained unsuccessful. I'm still seeing the green globe suggesting that the connection was a success with 0 new transactions. I know that I've got several transactions awaiting download from the bank. Checked PNC online to confirm. This problem is definitely not fixed.

NJMike1964 · November 8

This is unbelievable that it has taken this long to fix this problem. It has been going on since the end of Oct, 2 weeks and still no fix. I would expect that Quicken being the largest Personal Finance Management software company with the largest number of subscribers is not able to better influence PNC and get this fixed quickly. What do we all pay for here?

In case you haven't noticed, I am beyond frustrated…

The dev teams from both organizations should be working 24/7 to resolve this and why do we have to come here to get updates from a community board??? Quicken should have this front and center on their website (so should PNC btw) and treating this like a Severity 1 issue with updates hourly.

fnatale1 · November 8

#NJMike1964 is spot on. C'mon Quicken Support! Crack some whip here. This issue is seriously affecting many users within your community and network. We all rely on this Direct Connect with PNC to manage finances, pay bills, and keep our houses rolling. Not okay that the issue is taking this long to resolve.

NJMike1964 · November 8

I just emailed both the CEO of Quicken and PNC. Let's see if I get a response, but I am happy to provide their emails here, if it doesn't get deleted, or you can google them :)

LH2451 · November 8

Classic, R64.35, build 27.21.64.35

I can no longer sent check transactions to PNC - "account not authorized".

There is no bank pay option shown only Quicken pay

draimist · November 8

Agree! This is totally unacceptable — no official communication! Still not working! We all rely on these tools to run our lives!! This better be fixed by Monday am..

Boatnmaniac · November 8

https://community.quicken.com/discussion/comment/20520645#Comment_20520645

Are you sure you are still connected via DC? EWC+ does not have a bank bill pay option.

Quite frankly, though, I would not trust doing any new bank bill pay transactions with DC until DC gets fixed. IMO, the risk of the payment not being sent to PNC properly (or maybe not at all) is too high for me. Until DC is fixed I'm just biting the bullet and scheduling my bill pays from my online account which does not have that risk.

NJMike1964 · November 8

all

I did receive a reply from Eric Dunn, quicken CEO. He has been misinformed by his own team as he believes the issue was resolved yesterday, which it hasn’t. I did let him know this.

draimist · November 9

11/9 @ 07:40AM — still broken…

fweiss · November 9

Yet another financial institution update fail. Schwab, Merrill Lynch, PNC… These never go well.

BillM0109 · November 9

My PNC DC is back working. I did not deactivate and reactivate - just rode out the storm. Worked yesterday (11/8) and this morning. All transactions downloaded. Balance accurate. I have PNC checking and savings only - no PNC credit cards or other account types. I do not use Bill Pay.

charlieo.Hemlock · November 9

I just checked again 11:45AM 11/9. Direct Connect not working correctly for my accounts despite getting green globes and “successful”. Zero balance, no downloads and unable to send new bill pays.

Boatnmaniac · November 9

https://community.quicken.com/discussion/comment/20520805#Comment_20520805

Are you sure you are connected to PNC via DC? What you are describing sounds like the EWC+ which has been working well since shortly after the PNC system upgrade was completed on 10/26.

Please confirm looking directly beneath the Account Name at the top left of the Account Register. It will show there what connection method is set up for your accounts. Let us know what you see because if it really is DC then it raises a big question about why is DC working for some people but not for others?

Crenshaw · November 9

As of Noon EST on 11/09/2025, two PNC accounts using Web Connect still inaccurate even though Update did not report any issues, no errors.

LeeManPA · November 9

11/9 1405 EST Still Broken for DC

JoshD · November 9

It does seem to be working for me. I updated my PNC accounts at 1:15 PM eastern (Quicken Classic for Windows) and it seems to have sent the payments that I was unable to send a couple of days ago. (envelope changed to a lightning bolt on the transactions) but I didn't try sending any new payments. The online balance on the Quicken screen and register matches the balance on the PNC website. Quicken says that the last download was November 9 at 1:15 PM (direct connect). I did not deactivate / reactivate, just tried to update and it worked.

charlieo.Hemlock · November 9

DC still broken for me Sunday at 2:40PM EST. Zero balance, no downloads, unable to send old and new payments … with the wonderful green globes.

LH2451 · November 9

Still down, total FUBAR.

NJMike1964 · November 9

Yup still down.

pmarker · November 9

I followed the instructions that was posted on 11/7/2025 to Deactivate and Activate accounts to get Direct Connect working with PNC. I tried to do one account at a time so I did not mess up other accounts. I started with one of my checking accounts and it worked and it downloaded transactions. I then tried another checking account I have followed by a savings account that both use Direct Connect. After Deactivating the accounts and trying to activate the 2nd checking account or savings account, it asks for my SS and pin number. It then has me logged into PNC and asks which account to activate. After that it PNC says it authorizes the conenction and then freezes on the window that says " Your Account has been Authorized successfully" and then when I say ok it gives a message that it will shortly return me to Quicken and it just freezes on that screen. If I go to Quicken it says it waiting for PNC. I tried several times with the same results. I even rebooted my Windows Laptop and started Quicken again and it does the same thing.. Any ideas on what is happening.

MBaron · November 10

I received a call from PNC Saturday, explained to her that I had 2 different Direct Connect accounts, 1 was downloading just fine and the other was not, saying it processed but 0 transactions downloaded. She had me deactivate and reactivate and it did not resolve the issue. Sent her files (conn log and Ofx log, she said she will get with Quicken Monday afternoon and see what is going on. Claiming an issue between my Quicken software and my profile with PNC, for that Direct connect log in. So I am now 2 weeks behind on my banking for my familes 5 accounts. PNC seems to be working weekends, but apparently the department at Quicken that deals with this is only working Monday thru Friday and they are in a different time zone where per my PNC person doesn't start till around noon EST. I asked why she was having me do anything when the other Quicken post said that PNC hadn't applied the fix yet, and her reply was they did the fix overnight Friday. So if your still not getting your transactions you maybe in the same situation as I am in that needs to be fixed individually with PNC and Quicken.

draimist · November 10

As of 11/10 7:15am ET, 2 of my 3 PNC accounts appear to be working again. Checking and Savings appear to be downloading and I was even able to use Bank Bill Pay as normal for a payment (Send). However, my overdraft (Line of credit) account will still not connect. I am fearful to disconnect and reconnect. I will wait a few more days.

Boatnmaniac · November 10

I was able to set up PNC Bank - Direct Connect this morning in a test file, linking the downloads to the existing PNC accounts in that file. However, the same issues exist.:

No new transactions downloaded.
The last data date that was downloaded was for 10/13/2025, not for 11/9/2025 or 11/10/2025 as it should have.
There is no Online Balance shown below the Account Register.

I ran OSU and it showed on the right side of the OSU Summary that it successfully completed with no errors. But for the specific accounts below the PNC Bank - Direct Connect FI on the right side it clearly showed there is an issue with the downloads because of the 10/13/2025 last data date.

So, same old same old.

My main data file remains connected with EWC+ and that continues to work well. I will not revert to DC until this DC issue is resolved. When I need to pay a bill I will do so via my online PNC account because I do not trust the DC connection to properly communicate DC Bank Bill Pay commands to PNC at this time.

fnatale1 · November 10

I tried to connect again via DC this morning. Same situation as @Boatnmaniac and others. No downloaded transactions, despite knowing that several are stilling on PNC website awaiting to be brought into Quicken. I did have a recurrent bill payment download, however. I'm not sure if this payment is actually being executed by the bank, but it downloaded into the appropriate PNC checking account.

In fact, I have several scheduled payments that appear to be processing. The message column on my register reads "Sent" and the little lightening bolt in the check number field that is indicative of an electronic payment is present.

Hey, Quicken! How about an official status update?

charlieo.Hemlock · November 10

Maybe we will get an update from the Quicken admin (Anja) today (Monday). It appears for the majority of PNC Direct Connect users the Friday fix was not a "fix". As of today, 10:05AM 11/10, I am still getting a zero balance on all accounts, no downloads and unable to send payments.

I can't believe that every PNC Direct Connect user is required to call PNC to get their Direct Connect "fixed". It would make more sense for PNC to first reach out to their customers via email who use DC and acknowledge a problem with their migration three weeks ago. If this is a data mapping issue, I'm also confused why everyone using PNC and DC isn't affected.

I don't think we really have enough information to draw conclusions. Is this a data mapping issue that PNC is trying to re-map on their side, or is this something Quicken is trying to re-map once they get the new data? I can only guess that the problems are on the PNC side.

Looking forward to getting closer to a fix yet today…….

LH2451 · November 10

I am using two work arounds.

For downloads, log on to PNC, choose account and details, set a date range to choose transactions, download in quicken format, the rest is automatic

For checks, post check as normal in quicken (you accounting stays correct), in PNC bill pay sent total to payee

Good Luck

PNC bank upgrade affecting Quicken downloads?

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