Federal Credit Union not updating following their website redesign

Benz44
Benz44 Quicken Windows Subscription Member ✭✭
edited October 22 in Download, Add/Update Accounts (Mac)

Logix FCU received a new web design. I can sign in OK on their website but Quicken is failing to update any of the accounts. I've tried reentering user ID and pw. Quicken shows "Credential Set is in invalid status:103. Login error - Invalid username or password." I'm sure this has to do with their update. Anything on Quicken's end that needs to be updated? Thanks.

Session ID 0759363E-C24B-4F05-B737-2102D5CB8FC4

Error Code: INVALID_CREDENTIALS (FDP-103)

Tagged:
«1

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Benz44,

    Thanks for reaching out!

    The FDP-103 error you’re seeing is usually related to outdated or invalid credentials stored in Quicken. Though it is very possible that this is occurring due to the changes your financial institution has made to their website.

    Please review and follow this support article specifically for error FDP-103, which walks through deactivating the accounts, clearing stored passwords in Keychain, and re-adding the accounts so they link correctly. Following these steps usually resolves the problem.

    If the issue continues after trying those steps, contacting Quicken Support would be the next best step.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • in2ndo
    in2ndo Member ✭✭✭

    I'm having the same issue. called the bank and they said it can take up to five days for things to clear up with Quicken. something to do with the aggregation. is also on their page, here

    https://www.logixbanking.com/quicken-quickbooks-conversion-instructions?utm_campaign=Online%20Banking&utm_medium=email&_hsenc=p2ANqtz-_jRGB8YHbI2ZuvsdtX9_x72Fc0wFrtYQdAiuhhhOUVdft269tXRk5BjwoqZp_HPEd48rpONTCiKlvTQskX5RwH9YiaZw&_hsmi=385543865&utm_content=385543865&utm_source=hs_email

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for sharing that info, @in2ndo! We appreciate the update and the link from Logix’s site—that’s helpful context for other users experiencing the same issue.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    Yes, thank you both (in2ndo & Quicken Anja)!

  • Quicken Anja
    Quicken Anja Moderator mod

    You're welcome!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • in2ndo
    in2ndo Member ✭✭✭

    Nine days later and still waiting for this to be fixed. According to the bank, the delay is on the intuit end of things.

  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    I too received an email from the bank saying that they are waiting on Quicken to turn-on the (new) connection.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for the inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    Anja, there hasn't been an update on the Community Alert page since Oct 31st. Any forward progress on getting Logix FCU working? I appreciate any update. Thanks.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Benz44,

    Thanks for checking in! The Community Alert was just updated. At this time, the issue is still ongoing and our teams are actively working on it. We don’t have an ETA to share, but any new updates or information will continue to be posted in that Alert as they become available.

    Thank you for your patience!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • SterlingBev
    SterlingBev Quicken Mac Subscription Member ✭✭

    My Logix code has changed from 103 to Care Code: FDP-163. Someone needs to get it fixed, this has been going on for weeks. Losing faith in Quicken's ability.😡

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @SterlingBev,

    Thanks for chiming in—we understand the continued frustration, especially with the error shifting to FDP-163. This is still part of the same ongoing issue that’s under investigation, and our teams are actively working with Logix on the resolution. We’ll continue to update the Community Alert as soon as new information becomes available.

    Thank you again for your patience while this is being worked on.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • SterlingBev
    SterlingBev Quicken Mac Subscription Member ✭✭

    Still can't link/download Logix to Quicken, this has been going on for weeks. All we hear is still working on it from both sides. Quiken needs to step up and get it fixed.😡

  • in2ndo
    in2ndo Member ✭✭✭

    One more very unhappy customer here.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @SterlingBev & @in2ndo,

    Thank you both for checking in—I completely understand how frustrating it is to still be dealing with this issue.

    Unfortunately, we don’t have an ETA to share yet, but updates will continue to be posted in the Community Alert as soon as new information becomes available.

    We appreciate your continued patience while our teams work toward a resolution.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Unknown
    Unknown
    edited November 19
    This content has been removed.
  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    Progress…. I am now getting past the prompt to enter my Logix credentials to the point where it asks me to select my cell or email for verification. When using my cell, it returns a script error. Tried again but used my email address and it sent me the verification code. When I entered the code, it also then returns with a script error. Not quite there yet but happy to see forward momentum.

  • in2ndo
    in2ndo Member ✭✭✭

    Spoke to Logix today, have a possible resolution date of 11/20/25. She emphasized “possible”. And I was able to relink and update 2 of my 5 accounts today

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Benz44 & @in2ndo,

    Thank you both for the updates—it's really helpful to hear what you're seeing on your end.

    It’s encouraging that you’re now getting further in the authentication flow and that some accounts are beginning to reconnect. That definitely aligns with the ongoing work our teams and Logix have been doing behind the scenes, though things aren’t fully stabilized just yet. The “possible” resolution date Logix shared is also consistent with the progress we’re seeing, but please keep in mind that it isn’t a confirmed timeline.

    At this time, the issue is still considered open and under active investigation. Any confirmed changes, updates, or resolutions will continue to be posted in the Community Alert as soon as they’re available.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    @Quicken Anja Update, this morning I was able to re-link several accounts at Logix under one of my Logix IDs and everything synced. However, as reported by @in2ndo yesterday, a second login ID I use errored-out. We are almost there! Many thanks.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update, @Benz44 —appreciate you keeping us posted! Good to hear that you're seeing the progress being made.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • in2ndo
    in2ndo Member ✭✭✭

     @Benz44 , I forgot to mention: there are a total of 5 accounts, 3 in my wife’s name and 2 in mine. The first two that connected were my wife’s. When I tried to connect mine, Quicken kept showing the same two accounts that were already linked to my wife's. When I changed the dropdown to my accounts, it automatically updated what Quicken was offering and showed the correct accounts to be linked.

    Haven't tried to link her last and 3rd account yet.

  • cyberphile
    cyberphile Member ✭✭✭✭

    I want to add my 5 cents worth (since the penny is no longer minted) to this thread. As of just now, I was able to reconnect both of my Logix accounts.

  • Dawnana
    Dawnana Quicken Windows Subscription Member
    edited November 21

    I was actually able to connect the accounts today with Logix, however they will not update. I pray this gets done prior to the end of the year for tax reasons. I am trying not to panic yet

    Ok it finally updated but only went back to August :(

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for the updates! Glad to hear you were able to reconnect the accounts.

    @Dawnana Updating only back to August makes sense as most financial institutions have limitations on how far back they will download transactions. The standard timeframe is typically 30–90 days, and this is determined by the financial institution, not Quicken.

    However, it looks like Logix FCU does offer the option to download QFX files, so you can try downloading a QFX file directly from the bank’s website to see if they allow access to transactions prior to August. If so, you can import that file into Quicken.

    Here’s a Help Article with step-by-step instructions on downloading and importing QFX files.

    Hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • in2ndo
    in2ndo Member ✭✭✭
    edited November 21

    Quicken is not finding the credit card. Between my wife and me, we have five accounts. Our checking and savings accounts linked without any issues, but when trying to link her Logix credit card, Quicken only finds the same checking and savings accounts that are already linked.

    Any ideas?

    I tried the normal linking process and also tried setting up as new and same result.

  • in2ndo
    in2ndo Member ✭✭✭

    Just an update, Credit card was found and linked.

  • Quicken Anja
    Quicken Anja Moderator mod

    @in2ndo Thanks for the update! When certain accounts show up but others don’t, it’s often due to the financial institution’s connection gradually restoring in phases on their end. It’s great to hear the credit card finally appeared and linked.

    If anything changes or you run into new issues, feel free to let us know.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • in2ndo
    in2ndo Member ✭✭✭
    edited November 26

    I’m continuing to experience problems connecting Quicken to my Logix accounts. I have 5 Logix accounts across 2 separate user logins. Quicken successfully requests and accepts the 2FA code for the first user, but when it requests the 2FA code for the second user, the process often fails.

    I receive the second 2FA code almost immediately and enter it into Quicken, but more than half the time the application spins for an extended period and then returns an error.

    At this point, I'm beginning to look for other options.

    Edit to add the error

    This connection failed, and will not update:


         Logix FCU(user name edited out) - Error FDP-101 (CP_SCRIPT_ERROR -  Could not Execute '@.this.getaccountdata' at Position(file=acquire.isl, line=144, column=46, endLine=144, endColumn=69).

    Could not Execute '@.navigate.navigatetotxnpage' at Position(file=acquire.isl, line=244, column=30, endLine=244, endColumn=86).

    Could not Execute '@.headless.click'. Error='TimeoutError: Error {

      message='Timeout 30000ms exceeded.

      name='TimeoutError

      stack='TimeoutError: Timeout 30000ms exceeded.

        at ProgressController.run (/app/tmp/playwright-java-15698639178369973005/package/lib/server/progress.js:78:26)

        at Frame.waitForSelector (/app/tmp/playwright-java-15698639178369973005/package/lib/server/frames.js:619:23)

        at FrameDispatcher.waitForSelector (/app/tmp/playwright-java-15698639178369973005/package/lib/server/dispatchers/frameDispatcher.js:106:103)

        at FrameDispatcher._handleCommand (/app/tmp/playwright-java-15698639178369973005/package/lib/server/dispatchers/dispatcher.js:94:40)

        at DispatcherConnection.dispatch (/app/tmp/playwright-java-15698639178369973005/package/lib/server/dispatchers/dispatcher.js:361:39)

    }

    Call log:

    - waiting for locator("//li[contains(.,'L02')]")

    ' at Position(file=navigate.isl, line=22, column=4, endLine=22, endColumn=54).)



    To retry the failed connection, you'll need to start a new update.

  • Benz44
    Benz44 Quicken Windows Subscription Member ✭✭

    @in2ndo Same issue here. My first login, which has three accounts, authenticates fine. But I’m unable to sync any subsequent logins with Logix. For me, it appeared to be hanging up on the 2-factor authentication.

Categories